Phil Long Ford of Chapel Hills

pretty easy going Overall it was really good but they would insist a lil too much even when one says no, although thats what their job is, to sell cars. But like i said Overall it was really good but they would insist a lil too much even when one says no, although thats what their job is, to sell cars. But like i said, overall it was a good experience. More

Great repair experience They got my car fixed quickly and well. I would recommend Mark and this repair center to anyone. Now go see Deadpool. It's great. They got my car fixed quickly and well. I would recommend Mark and this repair center to anyone. Now go see Deadpool. It's great. More

Greatest Experience I've Ever Had I have never had an easier car buying experience. Absolutely no pressure and the salesman and employees were great. No complaints at all - Loved it! I have never had an easier car buying experience. Absolutely no pressure and the salesman and employees were great. No complaints at all - Loved it! More

Great Experience Got a great vehicle for a great price. Staff was very helpful and friendly. I would recommend Phil Long Ford to family and friends. No complaints. Got a great vehicle for a great price. Staff was very helpful and friendly. I would recommend Phil Long Ford to family and friends. No complaints. More

Great Service! I have always taken my cars to Chris Taylor to get exceptional treatment from the service department. Chris treats me like a friend and always makes s I have always taken my cars to Chris Taylor to get exceptional treatment from the service department. Chris treats me like a friend and always makes sure my needs are met. I wouldn't go anywhere else as long as can deal with Chris! More

Another great service appointmen Fast diagnosis good estimate ready on time. First time with new service advisor. Just as good OAS regular service advisor that I had for last seven ye Fast diagnosis good estimate ready on time. First time with new service advisor. Just as good OAS regular service advisor that I had for last seven years. Phil ?Long Chapel Hills hires really good advisors. More

Exceptional service Took the time to find the best rate for us. Excellent service. I would come back and purchase another vehicle. Had very good experience with Phil Long Took the time to find the best rate for us. Excellent service. I would come back and purchase another vehicle. Had very good experience with Phil Long More

Great seevice I have always taken my Edge to Mark Riese since I bought it. Trustworthy and honest. Never had an issue with the service, timely and quality. I have always taken my Edge to Mark Riese since I bought it. Trustworthy and honest. Never had an issue with the service, timely and quality. More

The best car buying experience in my life!!! I had the very best car buying experience with Phil Long just last Friday (2/19/16). I started the shopping experience with their "Carcierge" service I had the very best car buying experience with Phil Long just last Friday (2/19/16). I started the shopping experience with their "Carcierge" service online, and found the exact car that I wanted. I was able to use the online service just like an "Amazon" order--placed the car in "my cart", added that I wanted financing, and submitted my order. Within 45 minutes, I got a call from one of the guys working in the online department, and he asked if he or his colleague could call me back in the morning because he had just left the office (around 5:30 or 6 pm). I said sure, and the next morning, promptly at 8:30 am, I got a call from Don in the online department and he quickly started the process in motion, told me that the car was located at their Chapel Hills location, and gave me updates throughout the day. Then, when the process went to the next step, I got a call from the SALES MANAGER, Fernando, and he and I talked through all of the important next steps. I then set up an appointment to go pick up my car. Now, when I spoke to Fernando on the phone, I told him that I have severe back problems, and I was not interested in sitting around for several hours. I told him he had one hour to complete the transaction or I would have to leave. He completed his portion of the process in 40 minutes. The overall time--including financing took 1 hour and 35 minutes. INCREDIBLE!!!! And, not only were they extremely efficient, their customer service was genuine (not the stereotypical "car salesman" BS) and the best I have ever had when buying a car. Also, definitely worth mentioning, my personal car salesman was David, and he ran back and forth between buildings to get whatever was needed during the process. He also called me on Saturday, after I bought the car, and asked how I was enjoying the car and asked if I had any questions. Finally, the financing guy, Chris, was FANTASTIC! He got me the best deal financially and was able to get an extended warranty included. I hope I can adequately express how impressed and satisfied I am with Phil Long overall--and specifically all of the guys who made this car buying experience the best I've ever had. They are GREAT!!!! More

Great Experience We had an excellent experience recently buying a vehicle at this dealership. Everyone that we worked with was extremely helpful. Zach M. in sales wa We had an excellent experience recently buying a vehicle at this dealership. Everyone that we worked with was extremely helpful. Zach M. in sales was a knowledgeable, confident, no-pressure salesperson. While working with him we could tell he was invested in us as a customer, not just the sale. He was patient with us as we took our time to look around to see what other dealerships were offering before making our purchase. In the end, we chose this dealership because they had the best deals available, consistently went out of their way to work with our busy schedules and had the most professional sales people that we encountered during this process. We also worked with the "other" Zach in accessories and he was also helpful, professional, and highly knowledgeable. He was able to get our car back to us in record time after having DVD headrests installed and we are extremely pleased with our final purchase. I would highly recommend this dealership to anyone looking to buy. More