Phil Long Ford of Chapel Hills

Normal maintenance - great service Mark Reise gave me great advice and got my truck back to me in record time. I'm glad he is my cust service rep and I look forward to working with him Mark Reise gave me great advice and got my truck back to me in record time. I'm glad he is my cust service rep and I look forward to working with him again. More

Finally..Great Service I have been a long time Phil Long customer. Service dept has been subpar for some time but they are the only Ford dealer in town so where else do you I have been a long time Phil Long customer. Service dept has been subpar for some time but they are the only Ford dealer in town so where else do you go??? You finally have a great team of employees lead by Jeff Alexander. He went over and above to help us and was respectful and courteous (hasn't been like that there) and provided timely solutions for my vehicle repair! Thanks to Jeff and Brad I'll definitely be back!! More

Great Experience, Second car I have bought with Phil Long Ford Chapel Hills. Will be buying my next one here also! The sales, financial and service people are truly cus Second car I have bought with Phil Long Ford Chapel Hills. Will be buying my next one here also! The sales, financial and service people are truly customer service oriented. More

Urgent Engine Light Displayed I drove in to the Service Department of Phil Long Ford as soon as the engine light displayed on the dash panel, so obviously I didn't have an appointm I drove in to the Service Department of Phil Long Ford as soon as the engine light displayed on the dash panel, so obviously I didn't have an appointment. The service representative took my Escape immediately and was friendly and reassuring. He called me as soon as the repair had been made. All in all, a pleasant experience for a stressful situation. More

Very good customer support The maintenance and up-coming maintenance were explained in great detail setting expectations. The service was very good and timely. Patrick was ver The maintenance and up-coming maintenance were explained in great detail setting expectations. The service was very good and timely. Patrick was very professional and helpful. More

Transmission fault Zack was truly the best! He was extremely helpful with fixing my car and making sure to get me a rental covered while my car was being fixed. Zack was truly the best! He was extremely helpful with fixing my car and making sure to get me a rental covered while my car was being fixed. More

Service Very pleased with the customer service by Chris Taylor. Very professional. Took the time to discuss what was being done. Pleased with the quick tur Very pleased with the customer service by Chris Taylor. Very professional. Took the time to discuss what was being done. Pleased with the quick turnaround on the repair time. More

Service The service time was prompt and employees were helpful. The employees were friendly. The waiting room was also comfortable. The rest rooms were cle The service time was prompt and employees were helpful. The employees were friendly. The waiting room was also comfortable. The rest rooms were clean and stocked. More

Informative, Helpful and Friendly Patrick was courteous and helpful. He explained the upcoming service needs for my F150 and helped me prioritize them. The work performed on this visi Patrick was courteous and helpful. He explained the upcoming service needs for my F150 and helped me prioritize them. The work performed on this visit was done in a timely manner and within the cost estimate that was provided at the outset of the work. More

Great service Honest diagnosis and great service. Where great to work with. They explained things very well and executed on the repair. All things that were disc Honest diagnosis and great service. Where great to work with. They explained things very well and executed on the repair. All things that were discussed were completely taken care of More