Phil Long Ford of Chapel Hills

Adam's Work Adam is awesome service tech. Ford apparently hires some very good and polite techs. The customer service and courtesy is off the charts. Maybe tha Adam is awesome service tech. Ford apparently hires some very good and polite techs. The customer service and courtesy is off the charts. Maybe that's what you pay for with some of the quotes. LOL!! Phil Long Ford is absolutely very professional. More

Regular service The Quick Lane sales advisor, Patrick Carter, is always a pleasure to deal with. He saved me money this visit by recommending I purchase a Maintenance The Quick Lane sales advisor, Patrick Carter, is always a pleasure to deal with. He saved me money this visit by recommending I purchase a Maintenance Plan for regular service. He also noted my damaged windshield and quoted me a replacement cost that beats the quote I had gotten from Elite Auto Glass. More

Service Great and friendly service. Exactly what to expect and how long it would take. Highly recommend this deal ship to all my family and friends. Great and friendly service. Exactly what to expect and how long it would take. Highly recommend this deal ship to all my family and friends. More

Exceptional car buying experience Pleasant and knowledgable sales staff. Willing to work with you through out the whole buying experience over all very satisfied will recommend to f Pleasant and knowledgable sales staff. Willing to work with you through out the whole buying experience over all very satisfied will recommend to friends and family. More

Chris Taylor is great! Took my wife's car in for 25000 service and once again Chris treated me with utmost respect and professionalism. He kept me appraised of how things we Took my wife's car in for 25000 service and once again Chris treated me with utmost respect and professionalism. He kept me appraised of how things were going, I was a waiter, and explained exactly how everything was regarding the status of my car. More

Mark Riese is a professional The plastic trim piece on the side of my seat had been cracked when after-market leather seats were installed. It was replaced under warranty. The plastic trim piece on the side of my seat had been cracked when after-market leather seats were installed. It was replaced under warranty. More

Fast and effecient vehicle maintenance. Fast service and friendly people. Even without an appointment I was able to drop my truck off and get it back the same day. Service Tech kept me inf Fast service and friendly people. Even without an appointment I was able to drop my truck off and get it back the same day. Service Tech kept me informed of the parts order status and notified me when the truck was ready for pickup. More

Service Department and Quicklane Advisor I appreciate the fast and efficient service I receive, when my car is in for its periodic, oil change/safety check up. Whatever has been inspected, or I appreciate the fast and efficient service I receive, when my car is in for its periodic, oil change/safety check up. Whatever has been inspected, or serviced, is listed on my report, which allows me to feel confident about my car's safety and performance. For almost two years now, I have worked with the same Service Advisor - Lee Samples. Mr. Samples, has helped me set up my service appointments, made recommendations, explained what work will be done on my car, he has passed on any concerns or problems to the tech actually working on my car- and so much more. Ford's Service Advisor, Lee Samples, provides informed, professional and always friendly customer service to his clients. I am grateful for this young man's caring attitude and follow through. Thank you for hiring Service Advisors with Mr. Sample's work ethic and desire to provide excellent customer service skills. More

Oil change and tire rotation My husband and I have been making appointments with Mark for years. He is very knowledgeable, and pleasant and recommends what we need or don't need. My husband and I have been making appointments with Mark for years. He is very knowledgeable, and pleasant and recommends what we need or don't need. More

Efficient and friendly I have always had great experiences with Phil Long Chapel Hills service dept. Everyone is very friendly and knowledgeable, and they are pretty good a I have always had great experiences with Phil Long Chapel Hills service dept. Everyone is very friendly and knowledgeable, and they are pretty good at estimating how long things will take. They also offer good value compared with other service options; I am not paying a premium to go to the dealership for service. They do a great job, More