Phil Long Ford of Chapel Hills

Service was friendly and efficient! Oil change and tire rotation for my VW was done in 2 hours while I was waiting. Pat was the Service contact and he processed the activity in a friendl Oil change and tire rotation for my VW was done in 2 hours while I was waiting. Pat was the Service contact and he processed the activity in a friendly and efficient manner. I used a coupon book purchased the day before while getting an oil change for my Ford Escape. More

Outstanding customer service They met the price of another dealer and were extremely friendly and knowledgeable. They also worked very hard to get me the exact vehicle I was look They met the price of another dealer and were extremely friendly and knowledgeable. They also worked very hard to get me the exact vehicle I was looking for. More

Quick and Easy I was in and out in less than a half an hour. Kurt was professional and friendly and didn't try to sale me anything beyond the oil change that I neede I was in and out in less than a half an hour. Kurt was professional and friendly and didn't try to sale me anything beyond the oil change that I needed. I will certainly choose to come back to this location. More

Job well done. Vehicle was in for a recall repair and oil change. The work took more than a day, but was completed to my satisfaction. Mark was a pleasure to work wi Vehicle was in for a recall repair and oil change. The work took more than a day, but was completed to my satisfaction. Mark was a pleasure to work with and kept me informed along the way. More

A piece of Heaven Ron an Fred of the internet team were professional and caring from the very beginning of our interaction. Recommend them highly. They found me exact Ron an Fred of the internet team were professional and caring from the very beginning of our interaction. Recommend them highly. They found me exactly what I wanted. Beautiful truck - F-150. More

Got an oil change, tire rotation and brake check This time I was in and out in approximately 1 & 1/2 hours. Probably the best visit I have had here since 2010. I was asked to do an upgrade survey whi This time I was in and out in approximately 1 & 1/2 hours. Probably the best visit I have had here since 2010. I was asked to do an upgrade survey while waiting on my truck. I did look at the 2016 models. They are nice but pretty pricy. Especially since I have low mileage on my paid off 2010 Ford F150 XLT. More

Great Experience Traveling in our Ford 450 loaded with a 5000# slide in truck camper and pulling a 16' trailer with a Polaris Ranger on it, we lost most of our power a Traveling in our Ford 450 loaded with a 5000# slide in truck camper and pulling a 16' trailer with a Polaris Ranger on it, we lost most of our power about 20 miles from Colorado Springs. We found Phil Long Ford on our smart phone and drove directly there. Upon arrival we located the service manager Steve Horgath,, he was extremely helpful and introduced us to Kyle Iverson, who found us a campsite to unload our camper and the next day delivered the truck to him. He kept us updated and the truck was repaired in two days. The shuttle driver, Brian James dropped us off at our campsite, and picked us back up when our truck was fixed. Steve truly cared and was very helpful at a time we were under a lot of stress. 10 stars to all who helped us. David and Evelyn Thompson Smithville Mo. More

Maintenance Visit Lee and Austin were professional and thorough. Great service visit. Austin fixed my driveability issue and made sure the work was done in a timely man Lee and Austin were professional and thorough. Great service visit. Austin fixed my driveability issue and made sure the work was done in a timely manner. More

30,000 mile check-up Took care of my 2015 Forester with dispatch, all things considered. Kurt Lovvorn was spot-on for my first time with this car at this location. Took care of my 2015 Forester with dispatch, all things considered. Kurt Lovvorn was spot-on for my first time with this car at this location. More

Horrible customer service! Horrible dealership. They were lucky enough to get a Mustang Shelby GT350. When they found out that we were interest, they were very persistent that w Horrible dealership. They were lucky enough to get a Mustang Shelby GT350. When they found out that we were interest, they were very persistent that we buy the car from them vs the ford dealership in Utah, even texting us at 11:30 PM. They had the exact color that I wanted so we cut a deal and I drove the next day over 700 miles to get the vehicle. Once we bought the car we were no longer their customer. After we had taken the car and wanted to cancel some of the packages they were a pain to get a hold of! Their finance manager Garin Murdock is a nightmare. They would ignore our calls, give us the run around. Garin would promise to do something that day and hang up and ignore my calls for 2 weeks. The General manager Jim White, sent out a letter stating that he was thankful that we had purchased the car from them and if I ever needed anything to call him at his “personal number”, which ended being the general dealership number. It would take 3 calls to finally be transferred to Jim white’s assistant, we never got to speak to Jim. Not until over a dozen voicemails, several emails, speaking to over 7 different “managers” about our issue and contacting a legal council did we get a response a month after. It has been over 4 months and we are still having issues because of this dealership! I love the car but extremely regret buying the car from Phil Long Ford at Chapel Hills. I hope ford takes notice and stops giving those allocations and gives them to dealerships that actually cares about their customers. More