Phil Long Ford of Chapel Hills

Great Experience Traveling in our Ford 450 loaded with a 5000# slide in truck camper and pulling a 16' trailer with a Polaris Ranger on it, we lost most of our power a Traveling in our Ford 450 loaded with a 5000# slide in truck camper and pulling a 16' trailer with a Polaris Ranger on it, we lost most of our power about 20 miles from Colorado Springs. We found Phil Long Ford on our smart phone and drove directly there. Upon arrival we located the service manager Steve Horgath,, he was extremely helpful and introduced us to Kyle Iverson, who found us a campsite to unload our camper and the next day delivered the truck to him. He kept us updated and the truck was repaired in two days. The shuttle driver, Brian James dropped us off at our campsite, and picked us back up when our truck was fixed. Steve truly cared and was very helpful at a time we were under a lot of stress. 10 stars to all who helped us. David and Evelyn Thompson Smithville Mo. More

Maintenance Visit Lee and Austin were professional and thorough. Great service visit. Austin fixed my driveability issue and made sure the work was done in a timely man Lee and Austin were professional and thorough. Great service visit. Austin fixed my driveability issue and made sure the work was done in a timely manner. More

30,000 mile check-up Took care of my 2015 Forester with dispatch, all things considered. Kurt Lovvorn was spot-on for my first time with this car at this location. Took care of my 2015 Forester with dispatch, all things considered. Kurt Lovvorn was spot-on for my first time with this car at this location. More

Adam's Work Adam is awesome service tech. Ford apparently hires some very good and polite techs. The customer service and courtesy is off the charts. Maybe tha Adam is awesome service tech. Ford apparently hires some very good and polite techs. The customer service and courtesy is off the charts. Maybe that's what you pay for with some of the quotes. LOL!! Phil Long Ford is absolutely very professional. More

Horrible customer service! Horrible dealership. They were lucky enough to get a Mustang Shelby GT350. When they found out that we were interest, they were very persistent that w Horrible dealership. They were lucky enough to get a Mustang Shelby GT350. When they found out that we were interest, they were very persistent that we buy the car from them vs the ford dealership in Utah, even texting us at 11:30 PM. They had the exact color that I wanted so we cut a deal and I drove the next day over 700 miles to get the vehicle. Once we bought the car we were no longer their customer. After we had taken the car and wanted to cancel some of the packages they were a pain to get a hold of! Their finance manager Garin Murdock is a nightmare. They would ignore our calls, give us the run around. Garin would promise to do something that day and hang up and ignore my calls for 2 weeks. The General manager Jim White, sent out a letter stating that he was thankful that we had purchased the car from them and if I ever needed anything to call him at his “personal number”, which ended being the general dealership number. It would take 3 calls to finally be transferred to Jim white’s assistant, we never got to speak to Jim. Not until over a dozen voicemails, several emails, speaking to over 7 different “managers” about our issue and contacting a legal council did we get a response a month after. It has been over 4 months and we are still having issues because of this dealership! I love the car but extremely regret buying the car from Phil Long Ford at Chapel Hills. I hope ford takes notice and stops giving those allocations and gives them to dealerships that actually cares about their customers. More

Regular service The Quick Lane sales advisor, Patrick Carter, is always a pleasure to deal with. He saved me money this visit by recommending I purchase a Maintenance The Quick Lane sales advisor, Patrick Carter, is always a pleasure to deal with. He saved me money this visit by recommending I purchase a Maintenance Plan for regular service. He also noted my damaged windshield and quoted me a replacement cost that beats the quote I had gotten from Elite Auto Glass. More

Service Great and friendly service. Exactly what to expect and how long it would take. Highly recommend this deal ship to all my family and friends. Great and friendly service. Exactly what to expect and how long it would take. Highly recommend this deal ship to all my family and friends. More

Exceptional car buying experience Pleasant and knowledgable sales staff. Willing to work with you through out the whole buying experience over all very satisfied will recommend to f Pleasant and knowledgable sales staff. Willing to work with you through out the whole buying experience over all very satisfied will recommend to friends and family. More

Chris Taylor is great! Took my wife's car in for 25000 service and once again Chris treated me with utmost respect and professionalism. He kept me appraised of how things we Took my wife's car in for 25000 service and once again Chris treated me with utmost respect and professionalism. He kept me appraised of how things were going, I was a waiter, and explained exactly how everything was regarding the status of my car. More

Mark Riese is a professional The plastic trim piece on the side of my seat had been cracked when after-market leather seats were installed. It was replaced under warranty. The plastic trim piece on the side of my seat had been cracked when after-market leather seats were installed. It was replaced under warranty. More