Phil Long Ford of Chapel Hills

Faster than expected In for throttle body replacement -part back ordered - estimated 8 to 13 days. Part arrived in 3 days and repaired that day. Kudos to your service dept In for throttle body replacement -part back ordered - estimated 8 to 13 days. Part arrived in 3 days and repaired that day. Kudos to your service dept - really on the ball - courteous and friendly. More

Service recieved during my latest visit. I was exceptionally pleased with Chris Taylor and the service he provided to me. His efforts to make my visits over a three day period pleasant was ou I was exceptionally pleased with Chris Taylor and the service he provided to me. His efforts to make my visits over a three day period pleasant was outstanding. All Phil Long employees i encountered were polite and friendly. Thanks to all of you. More

Routine Service Mark Riese is the best service advisor in the business. Never have to worry about great service, it comes with the car! Always will use Mark and his Mark Riese is the best service advisor in the business. Never have to worry about great service, it comes with the car! Always will use Mark and his team of experts. More

Mark is an awesome rep I've been taking my 2006 Ford Explorer to Phil Long for service ever since I purchased it new. Outstanding support and service at a fair price. Very I've been taking my 2006 Ford Explorer to Phil Long for service ever since I purchased it new. Outstanding support and service at a fair price. Very customer oriented. Highly recommended. More

Oil Change I scheduled an appointment with Mark. I arrived just before appointment time. I was greeted immediately. We covered what was needed. Service depar I scheduled an appointment with Mark. I arrived just before appointment time. I was greeted immediately. We covered what was needed. Service department was very busy at the time. My truck was in and out in a very reasonable amount of time. Mechanic discovered items that needed more attention. Parts were ordered. Appointment was made to repair the defective items. More

Awesome We walked in at 11 AM on a Saturday. We knew what we were looking for. And David Fly helped us find it. By Noon we had our test drive completed. W We walked in at 11 AM on a Saturday. We knew what we were looking for. And David Fly helped us find it. By Noon we had our test drive completed. We were through all paperwork and Financing, with keys in our hand by 2PM and out the door. More

Let the Games Begin - Bait & Switch I had a very bad experience at this dealership. I visited this dealership to purchase an F150 truck because of the $17K "loss leader" hail damage sa I had a very bad experience at this dealership. I visited this dealership to purchase an F150 truck because of the $17K "loss leader" hail damage sale they were advertising for one particular truck. From the sales folks all the way to the General Manager whom I interacted with were all courteous and professional. However, when it was time to make the purchase it was constant game of bait and switch on either the purchase price of the truck or the available rebates and incentives. The purchase price fluctuated between $52,150 all the way to $57,150. The rebates and discounts I qualified for also fluctuated from $12,000 to as much as $18,800. Both going up and down at the whim of who ever I was dealing with whether the sales staff, sales floor manager, new car sales manager or the sales manager. I understood and had no problem with the dealer handling charges, fees, or taxes. The $17K incentive advertisement was also very clear. You could qualify for up to that much. However what I qualified for always varied depending upon who was trying fleece me. I tried to negotiate and they were very rigid. At one point we were about $3K apart in price and I offered to split the difference. They wouldn't. Of course they don't have to but this is suppose to be a bargaining exchange I thought. I was told one price on the sales lot and when I wanted to make my purchase, that is when the games began! I had a friend with me who witnessed much of these shenanigans and he provided me a letter which I submitted to the senior leadership of the store. The response I received ignored the issue (the fluctuating price and discounts) and focused on peripheral generic topics. I will never return to this dealership and will strongly urge my friends to avoid them because of their deceptive if not out right dishonest practices. I would not even rate my "Customer Service", "Overall", "Quality of Work", or "Price" experience with a single star if I could. My interaction with this dealership is why the car sales dealership industry so often gets such a bad name. If you want a complete opposite experience, visit the great folks at "Phil Long Motor City" just off of I-25. Mark Barton and his folks are customer focused , treat you right and have the long term perspective in mind. They want you as a long term customer! More

service - in and out in a reasonable time - friendly service advisor - good job So if you are going to offer free service on a new vehicle for a specific period, why not in a reasonable time - friendly service advisor - good job So if you are going to offer free service on a new vehicle for a specific period, why not include tire rotation which should be done at ever oil change? More

My New Advisor When Dan Philips, who had been my Service Advisor for years, suddenly left, I was worried that I would not find someone who went out of his way to giv When Dan Philips, who had been my Service Advisor for years, suddenly left, I was worried that I would not find someone who went out of his way to give superior service; I worry no more. Chris Taylor is an excellent advisor, who is knowledgeable, and looking out for his customers best interest. Chris always keeps me informed, and is honest about the best course of action with my three Fords. He is an asset to your organization, and I look forward to working with him and your dealership, this year, and for many years to come. Thanks, Chris. More

Mark Riese Service advisor Mark became my advisor after Dan Philips left. Dan is phenomenal! He know his way around by F-250. Way to go Mark. Thanks for the help Mark became my advisor after Dan Philips left. Dan is phenomenal! He know his way around by F-250. Way to go Mark. Thanks for the help More