Phil Long Ford of Chapel Hills

Quick efficient service I took my vehicle in for an oil/filter change and used the Quick Lane. Service was performed within 1/2 hour including all fluids topped off. Good J I took my vehicle in for an oil/filter change and used the Quick Lane. Service was performed within 1/2 hour including all fluids topped off. Good Job to everyone! More

Trade Up TD Townsend started the process and then Eric Boudreaux made it happen to get us into the right new car for our situation. We were not originally con TD Townsend started the process and then Eric Boudreaux made it happen to get us into the right new car for our situation. We were not originally considering a hybrid, but we liked a previous Ford Fusion and tried the Hybrid and ended up going with it. We look forward to the lower gasoline expense, which while not initially a factor became a real selling point. More

Great experience Zack Moore did an excellent job putting me in exactly what I was looking for. He went out of his way to be helpful, even traveling to another dealers Zack Moore did an excellent job putting me in exactly what I was looking for. He went out of his way to be helpful, even traveling to another dealership to get the vehicle I wanted More

Chris' customer service is outstanding The positives: Chris is a real professional. He noticed that I was not being taken care of, and he offered to help right away. They were upfront wi The positives: Chris is a real professional. He noticed that I was not being taken care of, and he offered to help right away. They were upfront with what my car needed and the timeline. The negatives (reason why I didn't give them 5 stars): I called 4 times within two weeks. The first call, I left a message with a clerk. She told me that someone will call me shortly...no one did. Second call was not answered. Third call, I left a voice mail in the mail box of the guy in charge of the vehicle recalls...he never called me back. Fourth call, I was on hold for 15minutes. I hung up and decided to drive to the dealership to schedule my appointment. I stood there for a while waiting for the guy in charge of the recalls, but he never noticed me . Chris finished with another customer and immediately offered to help. I was very upset at the time, but Chris' professionalism changed my demeanor. More

Faster than expected In for throttle body replacement -part back ordered - estimated 8 to 13 days. Part arrived in 3 days and repaired that day. Kudos to your service dept In for throttle body replacement -part back ordered - estimated 8 to 13 days. Part arrived in 3 days and repaired that day. Kudos to your service dept - really on the ball - courteous and friendly. More

Routine Service Mark Riese is the best service advisor in the business. Never have to worry about great service, it comes with the car! Always will use Mark and his Mark Riese is the best service advisor in the business. Never have to worry about great service, it comes with the car! Always will use Mark and his team of experts. More

Service recieved during my latest visit. I was exceptionally pleased with Chris Taylor and the service he provided to me. His efforts to make my visits over a three day period pleasant was ou I was exceptionally pleased with Chris Taylor and the service he provided to me. His efforts to make my visits over a three day period pleasant was outstanding. All Phil Long employees i encountered were polite and friendly. Thanks to all of you. More

Mark is an awesome rep I've been taking my 2006 Ford Explorer to Phil Long for service ever since I purchased it new. Outstanding support and service at a fair price. Very I've been taking my 2006 Ford Explorer to Phil Long for service ever since I purchased it new. Outstanding support and service at a fair price. Very customer oriented. Highly recommended. More

Oil Change I scheduled an appointment with Mark. I arrived just before appointment time. I was greeted immediately. We covered what was needed. Service depar I scheduled an appointment with Mark. I arrived just before appointment time. I was greeted immediately. We covered what was needed. Service department was very busy at the time. My truck was in and out in a very reasonable amount of time. Mechanic discovered items that needed more attention. Parts were ordered. Appointment was made to repair the defective items. More

Awesome We walked in at 11 AM on a Saturday. We knew what we were looking for. And David Fly helped us find it. By Noon we had our test drive completed. W We walked in at 11 AM on a Saturday. We knew what we were looking for. And David Fly helped us find it. By Noon we had our test drive completed. We were through all paperwork and Financing, with keys in our hand by 2PM and out the door. More