Phil Long Ford of Chapel Hills

Always the best service The service staff at Phil Long are always very helpful and pleasant. I feel confident tha all my needs and requests are taken care of each visit. The service staff at Phil Long are always very helpful and pleasant. I feel confident tha all my needs and requests are taken care of each visit. More

Quick Service!!! No appt need, I dropped and waited for my oil change, done in less than 45 min. Call that a win on along list of TO DO's today. No appt need, I dropped and waited for my oil change, done in less than 45 min. Call that a win on along list of TO DO's today. More

A pleasant and efficient company to do business with. From making the appointment by phone, to the representative who met me in the Quick Lane, to the service dept rep who checked me in to the final check From making the appointment by phone, to the representative who met me in the Quick Lane, to the service dept rep who checked me in to the final check-out process, I was treated with courtesy and efficiency. All of the personnel I dealt with were extremely professional as well as friendly and personable. More

Always get excellent Service at Phill Long Ford Mr Patrick Carter iis excellent he is familiar with my car and knows what is required to keep it in top shape. Your service employees are very good a Mr Patrick Carter iis excellent he is familiar with my car and knows what is required to keep it in top shape. Your service employees are very good and I always say number one getting my car repairs completed. Thank you More

Needed redo of Transmission My transmission was worked on about a month ago, and still had problems. Brought it back in. They found the true problem and now it seems to be doing My transmission was worked on about a month ago, and still had problems. Brought it back in. They found the true problem and now it seems to be doing much better! Chris Taylor is truly superb. He took my car in, and also worked to get me a loaner vehicle. More

Service Work on F250 The work was good but the exceptional part was the Service Advisor, Mark R. Mark keeps you informed and treats you as a friend rather than just a cus The work was good but the exceptional part was the Service Advisor, Mark R. Mark keeps you informed and treats you as a friend rather than just a customer. More

Awesome!! I called in and Chris Taylor ensured I was scheduled for my issues and although the oil change and rotation of my tires took a little longer the fact I called in and Chris Taylor ensured I was scheduled for my issues and although the oil change and rotation of my tires took a little longer the fact that Chris was honest at the beginning and told me the time he thought it would take. He was right on!! pleasant and professional along with a great humorous side as well, Thank you Chris!! More

Phil Long Delivers This is my fourth auto that I've purchased at Phil Long Ford. I find their sales personnel helpful, but never pushy. Every person has been knowledge This is my fourth auto that I've purchased at Phil Long Ford. I find their sales personnel helpful, but never pushy. Every person has been knowledgeable about the vehicle, its specs and technical features. The service department has always been one of the reasons that I use Phil Long. I like the new free oil changes for 30 months. It's part of that one step further that the people at Phil Long do. More

Very helpful I purchased a service package that allowed me to use for that days service, which I appreciated not having to pay for and it allows me to use it for m I purchased a service package that allowed me to use for that days service, which I appreciated not having to pay for and it allows me to use it for my other cars More

Great customer service with Chris Taylor I've had my 2006 Expedition and 2010 F-250 serviced at Phil Long Ford. Each time has been with Chris Taylor and he's been GREAT in getting the work do I've had my 2006 Expedition and 2010 F-250 serviced at Phil Long Ford. Each time has been with Chris Taylor and he's been GREAT in getting the work done on time and on price!! Thank YOU Chris! More