Phil Long Ford of Chapel Hills

Outstanding customer service Personel very respectful always trying to satisfy the customer needs. Appointment was made in a timely manner. Follow up was on time and very profess Personel very respectful always trying to satisfy the customer needs. Appointment was made in a timely manner. Follow up was on time and very professional. More

worst car buying experience ever Phil Long Ford- Chapel Hill, our worst car buying experience ever! • If they even did a safety inspection, they failed to disclose anything (failing Phil Long Ford- Chapel Hill, our worst car buying experience ever! • If they even did a safety inspection, they failed to disclose anything (failing struts, torn boot and exposed joint on power steering rack, failing bushing on knuckle joint, incorrectly installed seatbelts, tire warning light…) • We had to pay for our own repairs on issues requiring immediate attention • Several people committed to addressing our concerns – we are still awaiting resolution Don’t do business here- they will give you the run around until the end of time. We purchased a car over a month ago, and still waiting for adequate follow up. No one will take responsibility. This business shows no integrity. More

Fabulous Mark and the gang were amazing as usual and I couldn't be happier! Thanks again for the great service ladies and gentlemen! Give them a raise! Mark and the gang were amazing as usual and I couldn't be happier! Thanks again for the great service ladies and gentlemen! Give them a raise! More

The extremely slow process to purchase a new truck The process was extremely slow. It took over 6 hours to purchase the truck. Picking up the truck the next day was ridiculous. It took over 2 hours ev The process was extremely slow. It took over 6 hours to purchase the truck. Picking up the truck the next day was ridiculous. It took over 2 hours even though the dealership was told that I would be there at 4:30 PM to get the truck. My time is very valuable -- much more to me than the dealer's time. I let the dealer appraise my old truck for a trade-in. My salesman failed to return my keys to me immediately after their test drive and in fact did not return them to me even after I requested their return 4 or 5 times. I finally had to demand my keys return from the sales manager. Finally my salesman, although a fine young man, had little or no knowledge of the trucks I was considering. Each time I asked a question, he would respond that he didn't know or wasn't sure, but he would find out and let me know. Amazingly, he never let me know the answers to any of my questions. T.D. Townsend was wonderful and solely responsible for my decision to buy the new truck. I also thought Sonny Colangelo, who did the paperwork, was very good to work with. More

Service department is excellent! I came in on a Saturday with an urgent issue right before taking off on a road trip to East Texas. They diagnosed the problem, did necessary repairs t I came in on a Saturday with an urgent issue right before taking off on a road trip to East Texas. They diagnosed the problem, did necessary repairs to make the car road-worthy, and charged me only a fraction of what I had feared would be charged. The service department earned my loyalty once again! More

No pressure! Past adventures in car buying were not positive so I fully expected another pushy salesperson. There was no pressure to buy a vehicle I was not intere Past adventures in car buying were not positive so I fully expected another pushy salesperson. There was no pressure to buy a vehicle I was not interested in; no pressure to buy a more expensive vehicle; there wasn't even pressure to buy the vehicle I did like! It really was a pleasant experience. More

Always the best service The service staff at Phil Long are always very helpful and pleasant. I feel confident tha all my needs and requests are taken care of each visit. The service staff at Phil Long are always very helpful and pleasant. I feel confident tha all my needs and requests are taken care of each visit. More

Quick Service!!! No appt need, I dropped and waited for my oil change, done in less than 45 min. Call that a win on along list of TO DO's today. No appt need, I dropped and waited for my oil change, done in less than 45 min. Call that a win on along list of TO DO's today. More

A pleasant and efficient company to do business with. From making the appointment by phone, to the representative who met me in the Quick Lane, to the service dept rep who checked me in to the final check From making the appointment by phone, to the representative who met me in the Quick Lane, to the service dept rep who checked me in to the final check-out process, I was treated with courtesy and efficiency. All of the personnel I dealt with were extremely professional as well as friendly and personable. More

Needed redo of Transmission My transmission was worked on about a month ago, and still had problems. Brought it back in. They found the true problem and now it seems to be doing My transmission was worked on about a month ago, and still had problems. Brought it back in. They found the true problem and now it seems to be doing much better! Chris Taylor is truly superb. He took my car in, and also worked to get me a loaner vehicle. More