Phil Long Ford of Chapel Hills

Quick Lane Service Every time I have brought my car in through the Quick Lane, it has been nothing short of EXCELLENT! I have brought it in for routine scheduled mainte Every time I have brought my car in through the Quick Lane, it has been nothing short of EXCELLENT! I have brought it in for routine scheduled maintenance as well as other maintenance. The staff is very knowledgeable, helpful, and friendly. When you can walk away from a "mechanic's shop" with a smile on your face (and actually laughing), it is a very special place I can trust! I highly recommend this facility and will continue to purchase my vehicles and have them serviced at Phil Long! More

Spectacular! Everyone was professional, knowledgeable, helpful in every way. And got me into my new F-150 King Ranch in record time. Just like usual for all my p Everyone was professional, knowledgeable, helpful in every way. And got me into my new F-150 King Ranch in record time. Just like usual for all my previous purchases here. More

Great customer service Mark Riese is great to work with he always tries to satisfy the customer's needs. Appointment was made in a timely manner. Everyone is friendly & prof Mark Riese is great to work with he always tries to satisfy the customer's needs. Appointment was made in a timely manner. Everyone is friendly & professional. More

Scheduled Maintenance and new tires. Convenient location, ride home. Two new tires, alignment, oil change. All friendly and fine service. Nothing more to say, so see you all next time Convenient location, ride home. Two new tires, alignment, oil change. All friendly and fine service. Nothing more to say, so see you all next time. More

Outstanding customer service Personel very respectful always trying to satisfy the customer needs. Appointment was made in a timely manner. Follow up was on time and very profess Personel very respectful always trying to satisfy the customer needs. Appointment was made in a timely manner. Follow up was on time and very professional. More

worst car buying experience ever Phil Long Ford- Chapel Hill, our worst car buying experience ever! • If they even did a safety inspection, they failed to disclose anything (failing Phil Long Ford- Chapel Hill, our worst car buying experience ever! • If they even did a safety inspection, they failed to disclose anything (failing struts, torn boot and exposed joint on power steering rack, failing bushing on knuckle joint, incorrectly installed seatbelts, tire warning light…) • We had to pay for our own repairs on issues requiring immediate attention • Several people committed to addressing our concerns – we are still awaiting resolution Don’t do business here- they will give you the run around until the end of time. We purchased a car over a month ago, and still waiting for adequate follow up. No one will take responsibility. This business shows no integrity. More

Fabulous Mark and the gang were amazing as usual and I couldn't be happier! Thanks again for the great service ladies and gentlemen! Give them a raise! Mark and the gang were amazing as usual and I couldn't be happier! Thanks again for the great service ladies and gentlemen! Give them a raise! More

The extremely slow process to purchase a new truck The process was extremely slow. It took over 6 hours to purchase the truck. Picking up the truck the next day was ridiculous. It took over 2 hours ev The process was extremely slow. It took over 6 hours to purchase the truck. Picking up the truck the next day was ridiculous. It took over 2 hours even though the dealership was told that I would be there at 4:30 PM to get the truck. My time is very valuable -- much more to me than the dealer's time. I let the dealer appraise my old truck for a trade-in. My salesman failed to return my keys to me immediately after their test drive and in fact did not return them to me even after I requested their return 4 or 5 times. I finally had to demand my keys return from the sales manager. Finally my salesman, although a fine young man, had little or no knowledge of the trucks I was considering. Each time I asked a question, he would respond that he didn't know or wasn't sure, but he would find out and let me know. Amazingly, he never let me know the answers to any of my questions. T.D. Townsend was wonderful and solely responsible for my decision to buy the new truck. I also thought Sonny Colangelo, who did the paperwork, was very good to work with. More

Service department is excellent! I came in on a Saturday with an urgent issue right before taking off on a road trip to East Texas. They diagnosed the problem, did necessary repairs t I came in on a Saturday with an urgent issue right before taking off on a road trip to East Texas. They diagnosed the problem, did necessary repairs to make the car road-worthy, and charged me only a fraction of what I had feared would be charged. The service department earned my loyalty once again! More

No pressure! Past adventures in car buying were not positive so I fully expected another pushy salesperson. There was no pressure to buy a vehicle I was not intere Past adventures in car buying were not positive so I fully expected another pushy salesperson. There was no pressure to buy a vehicle I was not interested in; no pressure to buy a more expensive vehicle; there wasn't even pressure to buy the vehicle I did like! It really was a pleasant experience. More