Phil Long Ford of Chapel Hills

Lack of Attention to Important Details and Dishonest I had searched for low-mile, used (2013-2014) F150 for a couple of months and the best deal I found was at CarMax. I decided to pay a bit more for a 2 I had searched for low-mile, used (2013-2014) F150 for a couple of months and the best deal I found was at CarMax. I decided to pay a bit more for a 2014 F150 with Phil Long Ford at Chapel Hills under the assumption that they would do a better job preparing the truck for sale and give better customer service. I was wrong on both counts and regret not going with CarMax. When test driving the truck, I was told that they would take $1000 off of the purchase price but when we came to the table to sign the contracts, that was changed to $700 without telling me first. I asked about it and was told that 700 was the best they could do. I am not angry at getting $700 off but I don't like the game of dishonesty. I first put a deposit on the truck that I choose and when the contract was brought to me it had a much older and higher mile truck listed (wrong VIN and description) but at the purchase price of the newer truck that I choose. I had to point this out and after a long wait it was corrected and we made arrangements to finalize the purchase three days later. When I came to purchase the truck, I was put through the expected two hours of paperwork and waiting and when I finally got to see my truck I found that the interior had not been cleaned (garbage in the center console, dried chocolate whoopers on the seats, caked on mud/dirt in the back seat and seat belt clips) , there were no floor mats, no user manual, and no tire jack/wrench. The exterior grill had been power washed with such force that the after-market grill protector was now pealing but they failed to do any cleaning on the undercarriage. I had to wait two weeks to finally get the floor mats, which were missing floor fasteners and torn; a tire jack which did not fit in the rear under-seat box; and the user manual. This was the worst buying experience I have ever had. I did not bicker with the price, I did not ask for any upgrades or changes, I used their financing and bought their extended warranty. I tried to be the customer I know they want to have and in return was treated very poorly. More

Andre was helpful and friendly. Andre did a great job explaining the details and he was very up front with us about the costs involved. He was very friendly and helpful. Andre did a great job explaining the details and he was very up front with us about the costs involved. He was very friendly and helpful. More

Outstanding Sales Reps. Steve Blair and John Vigil I hate going to car dealerships and haggle back and forth for hours. Went in with a price and payment in mind and came out with the vehicle we wanted I hate going to car dealerships and haggle back and forth for hours. Went in with a price and payment in mind and came out with the vehicle we wanted and the payments we wanted ($1 More a month, Lol) Best customer service I have ever received at a car dealership, never felt pressured or bullied in making my purchase. Great job Steve and John, Love my 2017 Ford Explorer Sport. More

Easy process Phil Long of Chapel Hills does a great job of simplifying the processame; multiple options in types of vehicles and the process to purchase; with easy Phil Long of Chapel Hills does a great job of simplifying the processame; multiple options in types of vehicles and the process to purchase; with easy to work with and friendly staff. It works so well I drive the 1 hour from Denver to buy my vehicles from them. More

no pressure Excellent experience. Salesman give us space and was not overwhelmed by his presence. Had time to think without feeling pressured. Was a new salesman Excellent experience. Salesman give us space and was not overwhelmed by his presence. Had time to think without feeling pressured. Was a new salesman that Mr. Townsend introduced to us. More

So helpful and friendly I love getting my car serviced at Phil Long Ford. The guys at the desk are friendly, knowledgeable and give good advice. I will always bring my car b I love getting my car serviced at Phil Long Ford. The guys at the desk are friendly, knowledgeable and give good advice. I will always bring my car back here for servicing! More

Quick Lane Service Every time I have brought my car in through the Quick Lane, it has been nothing short of EXCELLENT! I have brought it in for routine scheduled mainte Every time I have brought my car in through the Quick Lane, it has been nothing short of EXCELLENT! I have brought it in for routine scheduled maintenance as well as other maintenance. The staff is very knowledgeable, helpful, and friendly. When you can walk away from a "mechanic's shop" with a smile on your face (and actually laughing), it is a very special place I can trust! I highly recommend this facility and will continue to purchase my vehicles and have them serviced at Phil Long! More

Spectacular! Everyone was professional, knowledgeable, helpful in every way. And got me into my new F-150 King Ranch in record time. Just like usual for all my p Everyone was professional, knowledgeable, helpful in every way. And got me into my new F-150 King Ranch in record time. Just like usual for all my previous purchases here. More

Great customer service Mark Riese is great to work with he always tries to satisfy the customer's needs. Appointment was made in a timely manner. Everyone is friendly & prof Mark Riese is great to work with he always tries to satisfy the customer's needs. Appointment was made in a timely manner. Everyone is friendly & professional. More

Scheduled Maintenance and new tires. Convenient location, ride home. Two new tires, alignment, oil change. All friendly and fine service. Nothing more to say, so see you all next time Convenient location, ride home. Two new tires, alignment, oil change. All friendly and fine service. Nothing more to say, so see you all next time. More