Phil Long Ford of Chapel Hills

Great experience See Norm he's outstanding! No issues I would definitely recommend buying or leasing from Phil Long. I was treated with respect and felt like a valu See Norm he's outstanding! No issues I would definitely recommend buying or leasing from Phil Long. I was treated with respect and felt like a valued customer! More

Amazing! I am just blown away how quickly they found exactly what I was looking for. It was cold out the night we went to look at it and they had the truck war I am just blown away how quickly they found exactly what I was looking for. It was cold out the night we went to look at it and they had the truck warm when we got there. More

Easygoing and painless I brought my vehicle in for a recall in the steering wheel. The service ppl were so nice in finding the man I needed to speak with and Chris made the I brought my vehicle in for a recall in the steering wheel. The service ppl were so nice in finding the man I needed to speak with and Chris made the experience easy. He assured me things would be fine and all would fixed by early afternoon and he was so right. By 2pm my vehicle was ready and warmed up. It was super cold out that day! Anyways I had a great experience. More

The usual great service Chris Taylor provided his usual high quality support. I've been coming there for over 12 years and always ask for Chris. He is exceptional Chris Taylor provided his usual high quality support. I've been coming there for over 12 years and always ask for Chris. He is exceptional More

Great Service I had a very good experience at this dealership. The waiting room was comfortable with free coffee and popcorn. They also had free internet service. I had a very good experience at this dealership. The waiting room was comfortable with free coffee and popcorn. They also had free internet service. More

Excellent service and the service provider was on top of every thing. He was kind, thorough and I will continue to use his services in the future. service and the service provider was on top of every thing. He was kind, thorough and I will continue to use his services in the future. More

Customer Service was excellent I had a coupon booklet that had expired this last year while I was going through cancer treatment and was unable to use the oil change or tire rotatio I had a coupon booklet that had expired this last year while I was going through cancer treatment and was unable to use the oil change or tire rotation coupon because they had expired. I have been a long standing customer and am disappointed that you cannot fulfill better customer service because your coupon booklet has an expiration date (which I was unaware that they had an expiration date, as I have purchased them in the past). More

Another awesome experience! John Vigil and Chris Detone were awesome, helpful, friendly and went above and beyond for our now 4th vehicle purchased with Ford!! This location is g John Vigil and Chris Detone were awesome, helpful, friendly and went above and beyond for our now 4th vehicle purchased with Ford!! This location is great! We are never dissappointed and always well taken care of. The team is knowledgeable and never pushy. They are a must visit if in the market! More

Service visit I go to Phil Long for the technical service, I've had problems with service at other dealerships.Some of the Service writers I've dealt with in the pa I go to Phil Long for the technical service, I've had problems with service at other dealerships.Some of the Service writers I've dealt with in the past have been hit-or-miss, but Seth Seth was very informative and in explaining my service, the approximate time it would take and upcoming services. Good experience!. More

One problem after another since car purchase. My daughter and I visited this location in September 2016. I purchased a 2011 Hyundai Sonata for my daughter (her first car and my first car purchase) My daughter and I visited this location in September 2016. I purchased a 2011 Hyundai Sonata for my daughter (her first car and my first car purchase). The purchasing process was good, but everything afterwards, so far, has been unbelievably bad. Within days of driving the car off the lot a tire pressure light came on. No big deal; although I was told that a FULL inspection was done before we took it home, and it meant another trip to the dealership to have them fix it. Just a few days after getting the tire pressure fixed, the check engine light came on. Big deal. Another trip to the dealership.They needed time to "fix it", so I had to get a rental car from them (which required me to put more money down as a deposit). A week later I was able to pick the car up. Per their service report the car had "Random misfires" All spark plugs and both coils were removed and replaced, $469.14 in parts, but the service guy Bradly Taylor told me it was an over $700 repair (maybe if you added in labor to it). Wouldn't that have been caught in the FULL inspection that was done prior to being out on the lot for sale?? Next, I had to take the car back in to have the hail damage repaired. No big deal again, you would think. My sales guy Eric Boudreaux told me "Our hail guy has you scheduled in for Wed. the 14th. Telling me it could be as late as the 23rd before completed." I can quote here because this was sent via text. I dropped the car off 9/14/16. On 9/28/16 I texted Eric asking about how much longer; which he responded "It's getting worked on as we speak." (again this was verbatim from text messages). On 10/3/16 I text Eric again asking the status, to which his response was "Our guy has a lot on his hands, the timing is part my fault. Had to jump through hoops to get paperwork to pay for the hail repair. He's working on it now, juggling a couple of other sold cars too. Should be done by the end of this week." On 10/7/16 I text again, to which the response was "Had a few scheduled before us but it is in line to be finished next." So, they had my car from 9/14/16-10/7/16 and hadn't even started on it! I called the office and spoke to a manager by the name of Fernando, after getting nowhere with Eric. Fernando said he would call me back the next day; which he never did, so I called back and spoke to Brent Hall. After speaking with Brent, the car was done the next day 10/14/16. I am currently taking the car back to the dealership today because the back right door will not open or unlock. I wouldn't recommend getting a car here to anyone! No one at this facility has taken the time to just LISTEN to me. I am always rushed off the phone or whomever I am speaking with just starts throwing excuses at me. My first car buying experience couldn't have been any worse! More