Phil Long Ford of Chapel Hills

Customer Service was excellent I had a coupon booklet that had expired this last year while I was going through cancer treatment and was unable to use the oil change or tire rotatio I had a coupon booklet that had expired this last year while I was going through cancer treatment and was unable to use the oil change or tire rotation coupon because they had expired. I have been a long standing customer and am disappointed that you cannot fulfill better customer service because your coupon booklet has an expiration date (which I was unaware that they had an expiration date, as I have purchased them in the past). More

Another awesome experience! John Vigil and Chris Detone were awesome, helpful, friendly and went above and beyond for our now 4th vehicle purchased with Ford!! This location is g John Vigil and Chris Detone were awesome, helpful, friendly and went above and beyond for our now 4th vehicle purchased with Ford!! This location is great! We are never dissappointed and always well taken care of. The team is knowledgeable and never pushy. They are a must visit if in the market! More

Service visit I go to Phil Long for the technical service, I've had problems with service at other dealerships.Some of the Service writers I've dealt with in the pa I go to Phil Long for the technical service, I've had problems with service at other dealerships.Some of the Service writers I've dealt with in the past have been hit-or-miss, but Seth Seth was very informative and in explaining my service, the approximate time it would take and upcoming services. Good experience!. More

One problem after another since car purchase. My daughter and I visited this location in September 2016. I purchased a 2011 Hyundai Sonata for my daughter (her first car and my first car purchase) My daughter and I visited this location in September 2016. I purchased a 2011 Hyundai Sonata for my daughter (her first car and my first car purchase). The purchasing process was good, but everything afterwards, so far, has been unbelievably bad. Within days of driving the car off the lot a tire pressure light came on. No big deal; although I was told that a FULL inspection was done before we took it home, and it meant another trip to the dealership to have them fix it. Just a few days after getting the tire pressure fixed, the check engine light came on. Big deal. Another trip to the dealership.They needed time to "fix it", so I had to get a rental car from them (which required me to put more money down as a deposit). A week later I was able to pick the car up. Per their service report the car had "Random misfires" All spark plugs and both coils were removed and replaced, $469.14 in parts, but the service guy Bradly Taylor told me it was an over $700 repair (maybe if you added in labor to it). Wouldn't that have been caught in the FULL inspection that was done prior to being out on the lot for sale?? Next, I had to take the car back in to have the hail damage repaired. No big deal again, you would think. My sales guy Eric Boudreaux told me "Our hail guy has you scheduled in for Wed. the 14th. Telling me it could be as late as the 23rd before completed." I can quote here because this was sent via text. I dropped the car off 9/14/16. On 9/28/16 I texted Eric asking about how much longer; which he responded "It's getting worked on as we speak." (again this was verbatim from text messages). On 10/3/16 I text Eric again asking the status, to which his response was "Our guy has a lot on his hands, the timing is part my fault. Had to jump through hoops to get paperwork to pay for the hail repair. He's working on it now, juggling a couple of other sold cars too. Should be done by the end of this week." On 10/7/16 I text again, to which the response was "Had a few scheduled before us but it is in line to be finished next." So, they had my car from 9/14/16-10/7/16 and hadn't even started on it! I called the office and spoke to a manager by the name of Fernando, after getting nowhere with Eric. Fernando said he would call me back the next day; which he never did, so I called back and spoke to Brent Hall. After speaking with Brent, the car was done the next day 10/14/16. I am currently taking the car back to the dealership today because the back right door will not open or unlock. I wouldn't recommend getting a car here to anyone! No one at this facility has taken the time to just LISTEN to me. I am always rushed off the phone or whomever I am speaking with just starts throwing excuses at me. My first car buying experience couldn't have been any worse! More

Lack of Attention to Important Details and Dishonest I had searched for low-mile, used (2013-2014) F150 for a couple of months and the best deal I found was at CarMax. I decided to pay a bit more for a 2 I had searched for low-mile, used (2013-2014) F150 for a couple of months and the best deal I found was at CarMax. I decided to pay a bit more for a 2014 F150 with Phil Long Ford at Chapel Hills under the assumption that they would do a better job preparing the truck for sale and give better customer service. I was wrong on both counts and regret not going with CarMax. When test driving the truck, I was told that they would take $1000 off of the purchase price but when we came to the table to sign the contracts, that was changed to $700 without telling me first. I asked about it and was told that 700 was the best they could do. I am not angry at getting $700 off but I don't like the game of dishonesty. I first put a deposit on the truck that I choose and when the contract was brought to me it had a much older and higher mile truck listed (wrong VIN and description) but at the purchase price of the newer truck that I choose. I had to point this out and after a long wait it was corrected and we made arrangements to finalize the purchase three days later. When I came to purchase the truck, I was put through the expected two hours of paperwork and waiting and when I finally got to see my truck I found that the interior had not been cleaned (garbage in the center console, dried chocolate whoopers on the seats, caked on mud/dirt in the back seat and seat belt clips) , there were no floor mats, no user manual, and no tire jack/wrench. The exterior grill had been power washed with such force that the after-market grill protector was now pealing but they failed to do any cleaning on the undercarriage. I had to wait two weeks to finally get the floor mats, which were missing floor fasteners and torn; a tire jack which did not fit in the rear under-seat box; and the user manual. This was the worst buying experience I have ever had. I did not bicker with the price, I did not ask for any upgrades or changes, I used their financing and bought their extended warranty. I tried to be the customer I know they want to have and in return was treated very poorly. More

Andre was helpful and friendly. Andre did a great job explaining the details and he was very up front with us about the costs involved. He was very friendly and helpful. Andre did a great job explaining the details and he was very up front with us about the costs involved. He was very friendly and helpful. More

Outstanding Sales Reps. Steve Blair and John Vigil I hate going to car dealerships and haggle back and forth for hours. Went in with a price and payment in mind and came out with the vehicle we wanted I hate going to car dealerships and haggle back and forth for hours. Went in with a price and payment in mind and came out with the vehicle we wanted and the payments we wanted ($1 More a month, Lol) Best customer service I have ever received at a car dealership, never felt pressured or bullied in making my purchase. Great job Steve and John, Love my 2017 Ford Explorer Sport. More

Easy process Phil Long of Chapel Hills does a great job of simplifying the processame; multiple options in types of vehicles and the process to purchase; with easy Phil Long of Chapel Hills does a great job of simplifying the processame; multiple options in types of vehicles and the process to purchase; with easy to work with and friendly staff. It works so well I drive the 1 hour from Denver to buy my vehicles from them. More

no pressure Excellent experience. Salesman give us space and was not overwhelmed by his presence. Had time to think without feeling pressured. Was a new salesman Excellent experience. Salesman give us space and was not overwhelmed by his presence. Had time to think without feeling pressured. Was a new salesman that Mr. Townsend introduced to us. More

So helpful and friendly I love getting my car serviced at Phil Long Ford. The guys at the desk are friendly, knowledgeable and give good advice. I will always bring my car b I love getting my car serviced at Phil Long Ford. The guys at the desk are friendly, knowledgeable and give good advice. I will always bring my car back here for servicing! More