Phil Long Ford of Chapel Hills

Amazing Service!!!! Went in to see about purchasing an SUV for my growing family. Absolutely AMAZING service from both Rory Mcgrath and Jonathan Hansen! They were both in Went in to see about purchasing an SUV for my growing family. Absolutely AMAZING service from both Rory Mcgrath and Jonathan Hansen! They were both incredibly knowledgeable, understanding and efficient and picked me the PERFECT car! I am absolutely in love with my new beauty and I am so thankful for the help, time and guidance I received from the entire Hyundai team! Thank you all so so so much! You are ALL amazing! 100 out of 100 service HIGHLY recommend!!! More

Service I spoke with Brad Taylor on April 18 to see what the cost of a certain service which I had booked an appointment for on Monday April 22nd. Brad answer I spoke with Brad Taylor on April 18 to see what the cost of a certain service which I had booked an appointment for on Monday April 22nd. Brad answered my question and said “ Do you have time this afternoon about 1:30”. I told him I did and did he want me to cancel my Mon appt? He said no I’ll take care of it for you. I went in at the appointed time and asked for Brad. He came right out took care of me and I didn’t even have to get out of my car! I received the best customer service from Brad than I have had ANYWHERE in a long time. I will come back and hope that Brad is an appreciated employee at Phil Long Chapel Hills. He should be!! Thanks Brad for your wonderful service More

Ford of Chapel Hills took awesome care of me!! I originally went to a big sale they were having away from the dealership I had a car picked out I was after, unfortunately the one I picked wasn't go I originally went to a big sale they were having away from the dealership I had a car picked out I was after, unfortunately the one I picked wasn't going to work out for me. With the help of my salesman I found another car at the sale, but it had some transmission issues and I wasnt willing to have it fixed. My salesman went above and beyond to find me a car that was in excellent condition with low miles and a payment I could afford! I love my new car thanks guys you are awesome!! More

Never buy here again. I've bought cars from all over the US, some dealerships better than others. This place is full of crooks and liars! I would not recommend to anyone. T I've bought cars from all over the US, some dealerships better than others. This place is full of crooks and liars! I would not recommend to anyone. The finance manager will lie to your face... with a smile at least! More

Worked to Make a Bad Situation Right Although there were some problems with my purchase, the GM and Phil Long Ford of Chapel Hills worked to make it right. I am satisfied with the results Although there were some problems with my purchase, the GM and Phil Long Ford of Chapel Hills worked to make it right. I am satisfied with the results and would recommend them in the future. More

Best service ever! My 2009 Ford Super Duty sprang a fuel leak when I was in Boulder, CO. Now, I live in Cuchara, CO. which is 4 hours south of Boulder. Being the dealer My 2009 Ford Super Duty sprang a fuel leak when I was in Boulder, CO. Now, I live in Cuchara, CO. which is 4 hours south of Boulder. Being the dealer of choice for our family and business fleet, I called Kenny at the Phil Long Ford Service Department. Kenny immediately started making connections for me with the Phil Long dealership in Denver. Once my vehicle arrived at that dealership, Don, one of the service managers, had a driver take me to a hotel near the dealership. He assured me that my truck would be fine in their hands. The very next morning, at 7:45 am I received a call from Don saying that my truck was ready, and whenever I was ready he would send a driver by to get me from the hotel. So, why take your car to Phil Long in Springs or Denver for service? Because in a day and age where almost no one gives a darn about you or your needs, this entire dealership is committed, completely to serving its customers, treating them with the highest respect, and going out of their way to help you in your time of need. Kenny, Don, you guys set the standard and raised the bar, and you exemplified everything good about this country and the Ford brand. I am back home now, with my kids and dogs. You have made a customer for life! Jeff Jeffus More

Service with a smile I brought my 2012 Edge into Phil Long Ford of Chapel Hills for an oil change and tire rotation and to get a 2nd key cut. This was right after a major I brought my 2012 Edge into Phil Long Ford of Chapel Hills for an oil change and tire rotation and to get a 2nd key cut. This was right after a major hail storm and the service dept was obviously extremely busy. Austin greeted us with a smile and made me feel as if I was just as much of a priority as the major repairs he had lined up. My car was finished within an hour and even washed! Thank you! More

Crooks By far this was the worst car buying experience I have ever had. The dealer searched for the vehicle I requested and found something I was interested By far this was the worst car buying experience I have ever had. The dealer searched for the vehicle I requested and found something I was interested in. Upon arriving to test drive the vehicle, the dealer stated "this vehicle has even lower miles than I thought." At first I thought this was good news; however, after doing research that evening I learned the dealer tampered with the odometer. I was perplexed why the dealership would risk this for merely a 5 thousand miles difference. I would have purchased the vehicle with the mileage that was initially advertised. When I called the dealership the next morning to share my findings, they claimed they accidentally took the mileage from another vehicle despite the fact that the VIN number matched the original mileage that was posted on their website. I'm confident this is a normal practice for this dealership. It's hard to believe people are so unethical. Stay away from this dealership. More

F-150 warranty work and service GM Robert McMann is one of the best in the business. He understands the needs of his customer base and runs a tight ship at Phil Long’s Chapel Hills l GM Robert McMann is one of the best in the business. He understands the needs of his customer base and runs a tight ship at Phil Long’s Chapel Hills location, especially in the service department. I had warranty and service work done Feb-March 2018 on my F-150, and he made sure I was well taken care of. Service writer Lee Samples is “the man.” He took time to understand my issues and communicated frequently during the process. Lee is very personable and I was impressed with his upfront pricing and timeliness. Will definitely go back when I need to. Thanks guys! -Steve S. More

Got the "run-around" Pick out everything you despise about the car-buying experience, and Phil Long Ford Chapel Hills probably has it. Inexperienced sales people waiting Pick out everything you despise about the car-buying experience, and Phil Long Ford Chapel Hills probably has it. Inexperienced sales people waiting to pounce on you when you enter the lot, guessing at answers to your questions. "Managers" hovering around eavesdropping but not helping. High pressure tactics and unfulfilled promises. The whole place feels like a Ponzi scheme. I wanted to see a Platinum F250, they didn't have any. I was told they would be in Friday. Called them back Friday, Saturday, and the following week. Sales rep had no idea if they were coming in or not. He finally called to see if I was coming in, when I asked if they had the Platinums in, he said no. Why would I come in if they don't have the model I wanted to see?? I went to Medved in Castle Rock where they had the trucks I wanted in stock, had a great experience there. I won't be back to Phil Long Ford Chapel Hills. More