Phil Long Ford of Chapel Hills

Whatever you do do not buy a car from Phil long do not do what I did and say oh you have a warranty.. it doesn’t matter the parts department has no parts the service department sucks. My brother bought a tru what I did and say oh you have a warranty.. it doesn’t matter the parts department has no parts the service department sucks. My brother bought a truck they changed the oil the first time and blew the engine because they put the wrong amount oil in. I went six months freezing my xxx off in the winter because I didn’t have a simple blender motor and even if they did they had to disassemble half of the truck to put it in. Took them a month to get a blender motor. Then I brought my truck in to get a hose put in under warranty while I was on vacation in Tennessee. A tow truck driver from swyft towing backed into it move my truck across the parking lot. When I got back home, Phil Long told me I had to take care of it they didn’t give me a lender vehicle they didn’t even say sorry that my vehicle got destroyed in their care. Also, they didn’t even put the xxxx hose on!I’m still dealing with the insurance company who’s trying to charge me $1000 because the tow truck company & Phil Long doesn’t want to pay for it. I get the privilege of hiring a lawyer so that I could barbecue their xxx! They are the worst I’ve never seen anywhere. I now go to Larry H Miller Ford in Longmont and that’s where I will buy my next truck. Phil long is the worst by far and if you want to have problems and you want to have a vehicle that you can’t get parts for and you might consider them otherwise….Buy a Toyota. More

Well, this dealership is working hard to maintain their negative image. We went to Phil Long Used cars Monday August 16, 2021 for a used vehicle and the process was working smoothly with negotiation and al negative image. We went to Phil Long Used cars Monday August 16, 2021 for a used vehicle and the process was working smoothly with negotiation and all that is involved in a vehicle purchase. Once an agreement was made the lies began…. I had been told earlier in the discussion that there was a second key (which would be recovered for me prior to my leaving that night). I was also told they would detail the car and fill the tank. After I finished with the finance department I was told by my salesman, Gabriel, that the key was locked up in an inaccessible area and that they would have to overnight it to me the next day. Having no other recourse, I agreed and went home believing what they said to me. When I got in the truck there was 1/2 tank, grateful for but if you say fill the tank, FILL THE TANK! The day after the purchase, I am at home (1.5 hours from the dealership which they are well aware of) when I receive a call from my salesman that they DO NOT have a second key for this vehicle. Now I am becoming quite upset and really just want to take the vehicle back when they say they will overnight a key fob that we can take to any dealership for programming (an hour away) or I can contact them and they will talk me through the programming instruction. So, at this point we don't have high hopes in them following through and actually sending the key. It would be great if they did, they provided an amended "we owe" via text image to illustrate that they will follow through but I am not holding my breath. The second issue didn't come to my attention until after the fact when I was reading reviews regarding this dealership. A couple of previous customers had written that this dealership gives you a printout from the National Transportation and Safety Board, with regard to the vehicle you are purchasing, that lists recall information… BUYER BEWARE: this report says 0 recalls. I went to the FORD website yesterday and entered the VIN for the vehicle I purchased and there was 1. Thankfully this recall was listed as being handled in the Carfax maintenance section however, if I hadn't followed up my experience with reading about where I went, I would have never know to even check! Now, I WILL consider updating/amending this review should they come through with the second key as they stated. It is just so sad they resort to lies and customer deception to sell vehicles but I guess they maintain their shyster reputation and feel the need to uphold it. 8/18/2021: Amendment to this posting… received a blank replacement Intelligent key today from Phil Long Ford. More

The worst costumer service possible. Phil long ford filled paper work out incorrectly. been 7 months, still cant get title or a response. called numerous times, cant even get a return call back. Buyer filled paper work out incorrectly. been 7 months, still cant get title or a response. called numerous times, cant even get a return call back. Buyer be ware. there happy to take your money, but good look if you have any problems.I would shop else ware if at all possible More

how to begin when a very important pc of information was not disclosed at the time. That there are fees & taxes when brings bck a leased vhcl. Doing what is right for Customer was not priority not disclosed at the time. That there are fees & taxes when brings bck a leased vhcl. Doing what is right for Customer was not priority More