Phil Long Ford of Chapel Hills

Being from rural Wyoming we were AMAZED at the inventory! Professional and knowledgeable. Great staff our salesman Lane was patient and knowledgeable. Eric in finance is AWESOME! Service tech did a g Professional and knowledgeable. Great staff our salesman Lane was patient and knowledgeable. Eric in finance is AWESOME! Service tech did a great job helping us with a door code. Very pleased. More

Second vehicle we have purchased through this dealership now. It’s has proven to be worth the 3 hour one way drive. now. It’s has proven to be worth the 3 hour one way drive. More

Worst automotive service experience of my life. Posting to share the atrocious experiences we have had with the Phil Long of Chapel Hills sevice center over the past year in the hopes that those Posting to share the atrocious experiences we have had with the Phil Long of Chapel Hills sevice center over the past year in the hopes that those reading will be able to avoid a similar experience which cost my parents thousands over the past year as well as loss a primary vehicle for the majority of the past year. I am an active duty Air Force officer and was visiting my father when, in June of 2023, we first brought my dads 2006 hi milage F-150 in for a diagnostic and estimate to repair the vehicle which was low on power and stalling. We let them know we wanted to get an estimate before proceeding with repairs to see if it was worth the cost. We dropped of the vehicle off and were told by Dylan in the service department that hey would get to it in the following week.  In reality it was several weeks, and took multiple calls and visits before we finally recieved any feedback. When we finally got an estimate it was for $2-3K to get vehicle in complete working order.  My parents and I didnt hear back for weeks and when we finally did it was in late Aug 2023 and they told us they found additiinal problems it would now cost more than $6K but would be final total and would get vehicle running properly. After considering time and money already invested my parents approved the additional  the work which turned out to be a massive mistake as we have since been met with only more delays and costs. We went to a ford dealership with an expectation that the service center might cost more but would be able to quickly and accuratley identify and correct any issues...That unfortunatley has not been the case.  There were constant delays and poor commications and it was Dec 2023,  7 months later, when we finally recieved a call saying the engine repair was finally complete but they had, after 7 mos with the vehicle just found the transmission is shot and they want to go beyond the estimate for that work. A ford dealership that takes 7 months and still fails to properly  diagnose and repair a vehicle is ridiculous but trying pass the  cost back to the customer for that failure was predatory if not criminal. We elevated the issue to Mr Hobarth the service department manager who via conference call with my father and I promised to address the issue at the intial estimate however that was not the case and my father ended up paying even more and didnt get the vehicle back for several more weeks.  He was barley able to drive it before he was taken by cancer in June of 2024. When my sister and I visited him in May before he passed we noticed the vehicle had the same issues it did when we first brought it in to be taken back to the shop for repair under warranty. We were already incredibly fustrated by the inexusable delays, lack of communications, and incomplete and/or inaccurate diagnosis of the problem and it only got wirse as It was again weeks before Dylan finally got in touch a few days ago, now july 2024 and told my sister it was timing issue and so it wouldnt be covered under warranty. I cannot understand how this service center can operate in such an inept and predatory fashion. The ridiculous delays, drastically understated estimates, poor communcations, absurdly incomplete diagnosis, and complete disregard cost my parents thousands. We are still attempting to get thdm correct the issue by either repairing the vehicle at no additional costs or refunding my parents the money wasted over the past year which would never been spent had a timley and accurate intial estimate been provided. I highly encourage the reader to take thier business elsewhere and avoid this inept and predatory business. More

Financing with Eric was a breeze and Brad and Kwanya were excellent sales professions. Phil Long Ford is easy to do business with, and this is the second time I have purchased there. Being a repeat buyer mak excellent sales professions. Phil Long Ford is easy to do business with, and this is the second time I have purchased there. Being a repeat buyer makes the process so easy b More

The dealership is very well kept and all of the team members were extremely helpful in finding the deal that allowed me to purchase the car i have always dreamed of. Lane was extremely knowledgeable and members were extremely helpful in finding the deal that allowed me to purchase the car i have always dreamed of. Lane was extremely knowledgeable and very helpful with anything i didn't understand. More

I would never choose another dealer, Lane made car buying so simple. I will definitely be back. Extremely satisfied. so simple. I will definitely be back. Extremely satisfied. More

Kwanya was extremely professional and a great help in finding the perfect truck for my wife and I. I was extremely satisfied with the way Phil Long of Chapel Hills conducted business. We were in and out finding the perfect truck for my wife and I. I was extremely satisfied with the way Phil Long of Chapel Hills conducted business. We were in and out relatively quickly and easily. More

Muy buen servicio, el vendedor muy amable y le da varias opciones de acuerdo a lo que uno necesita opciones de acuerdo a lo que uno necesita More

They were great and very attentive. They made sure to find what we wanted and for the price we wanted and help us make it all happen They made sure to find what we wanted and for the price we wanted and help us make it all happen More

Julio was very helpful and knowledgeable he helped us go from a bad experience at truck world to a very positive experience. Thanks to him we were able to find a truck for my husband after looking for month from a bad experience at truck world to a very positive experience. Thanks to him we were able to find a truck for my husband after looking for months. More