Phil Long Ford of Chapel Hills

Be careful. Dealership not living up to it's word. They take your money, but can't take the time.to return a phone call. This is why car dealerships and salesman Dealership not living up to it's word. They take your money, but can't take the time.to return a phone call. This is why car dealerships and salesman have bad names. More

Everyone was very friendly, helpful and accommodating. They were great with our kids as well. They were great with our kids as well. More

Went there with a pre-approval letter and had a truck picked out in less than 10 minutes. The salesman Julio was amazing and the least pushy car salesman I have ever worked with. And on top of that Justi picked out in less than 10 minutes. The salesman Julio was amazing and the least pushy car salesman I have ever worked with. And on top of that Justin in finance worked his magic and ended up getting me almost a 1 1/2% lower APR Working with the same bank. I would 100% come back in the future. More

Great staff and very helpful. They make the process as simple and complete as possible. They make the process as simple and complete as possible. More

Salesman worked hard to get what I wanted. Got a good trade and I am pleased with my new car Got a good trade and I am pleased with my new car More

I had the worst experience ever with this dealership! ! 4 months later and still dealing with the hassle of trying to get my plates because they didn’t do the paperwork right and sent it to the wrong plac ! 4 months later and still dealing with the hassle of trying to get my plates because they didn’t do the paperwork right and sent it to the wrong place. Only great experience was Mark in the service department and I believe his name was Ben that sold me my truck.. If you want a headache this is the place.. More

Jamie Passarelli and Adrian Espinoza we’re awesome in finding the right vehicle for my son and I. I can’t say enough about these two guys!! My son and I are very happy with our purchases and we will be finding the right vehicle for my son and I. I can’t say enough about these two guys!! My son and I are very happy with our purchases and we will be recommending Jamie and Adrian to our friends and family. More

Friendly dealership, would recommend. Ask for Gabe, he's great and an honest guy who doesn't push things on you. Ask for Gabe, he's great and an honest guy who doesn't push things on you. More

The whole crew was very helpful and they have really filling and delicious menu items at the cafe. By far the best dealership experience Ive had filling and delicious menu items at the cafe. By far the best dealership experience Ive had More

This morning I took my Explorer in for an oil change. I have a coupon book that I paid $170.00 for and was going to use this for the oil change. The following list is of the complaint that I have. 1. I I have a coupon book that I paid $170.00 for and was going to use this for the oil change. The following list is of the complaint that I have. 1. I was told that my book has expired. A. If I had gotten the book for free I would expect an expiration date but I paid for this therefore it should not have an expiration. B. I am 77 years old and due to the pandemic I did not do as much driving as I normally would have done. Apparently they have no consideration for senior citizens who have not been able to drive enough in a short time to use these oil change coupons. C. this is extremely poor customer service and I feel that I wasted money for this book. D. I will take my service somewhere else where the customer service is true customer service. More