Phil Long Ford of Chapel Hills

Jamie Passarelli and Adrian Espinoza we’re awesome in finding the right vehicle for my son and I. I can’t say enough about these two guys!! My son and I are very happy with our purchases and we will be finding the right vehicle for my son and I. I can’t say enough about these two guys!! My son and I are very happy with our purchases and we will be recommending Jamie and Adrian to our friends and family. More

Friendly dealership, would recommend. Ask for Gabe, he's great and an honest guy who doesn't push things on you. Ask for Gabe, he's great and an honest guy who doesn't push things on you. More

The whole crew was very helpful and they have really filling and delicious menu items at the cafe. By far the best dealership experience Ive had filling and delicious menu items at the cafe. By far the best dealership experience Ive had More

This morning I took my Explorer in for an oil change. I have a coupon book that I paid $170.00 for and was going to use this for the oil change. The following list is of the complaint that I have. 1. I I have a coupon book that I paid $170.00 for and was going to use this for the oil change. The following list is of the complaint that I have. 1. I was told that my book has expired. A. If I had gotten the book for free I would expect an expiration date but I paid for this therefore it should not have an expiration. B. I am 77 years old and due to the pandemic I did not do as much driving as I normally would have done. Apparently they have no consideration for senior citizens who have not been able to drive enough in a short time to use these oil change coupons. C. this is extremely poor customer service and I feel that I wasted money for this book. D. I will take my service somewhere else where the customer service is true customer service. More

Good communication throughout the build process. Fair price on vehicle traded in. Sales support people did a good job as well. Fair price on vehicle traded in. Sales support people did a good job as well. More

Purchased multiple vehicles over the years, both used and new. Phil Long sales, finance and service have always treated me as a valued friend not just a customer. Chris Childress went above and beyond to get new. Phil Long sales, finance and service have always treated me as a valued friend not just a customer. Chris Childress went above and beyond to get us the right vehicle! If you want someone who will work to find what you are looking for and get you the best price, he is the person to ask for! More

Quick and easy , love a dealer that doesn’t push anything , was a pleasure working with chapel hills , was a pleasure working with chapel hills More

Service-oriented and helpful. This was an out-of-state purchase for me which required some extra attention and effort, which they provided without hesitation. This was an out-of-state purchase for me which required some extra attention and effort, which they provided without hesitation. More

I hesitate to leave this review as I don’t know what good it will do me, further wasting my time on top of what Ford Service at Phil Long Chapel Hills has already done but this is literally the only recourse it will do me, further wasting my time on top of what Ford Service at Phil Long Chapel Hills has already done but this is literally the only recourse I have. I have three recalls on my 2017 Ford Explorer that require a Ford Dealership to address. I scheduled my appointment 3/15 through their service website and immediately received the automated email acknowledging my submission. The appointment also says they’ll contact me—they didn’t. So, I called the day before the appointment just to make sure everything was good to go. I talked with a lady on the phone whom I had to provide all of the same information as I did via the website, i.e. three recalls needing service, all of my contact information and all of the vehicle information (as if my appointment was being made just now) but she confirmed my appointment and that Alex would be ready for me tomorrow. So, I get up and make sure I’m there 15 minutes before the appointment in full respect of their time. The first greeter was nice and accommodating and let me know he would tell Alex I was here. I wait for another couple minutes when someone else comes over to say, “Alex, wants to know why you’re here?” I repeat the same mantra. “OK, I’ll let him know.” Then he returns to say, “ Alex, will be with you in a few minutes.” Alex strolls over shortly after and says something along the lines of “you made your appointment online right?” Which I did and he said, “Yeah, we’ve been trying to reach you at the number you had on file because we don’t have a recall tech here on Saturdays.” I say that’s bull**** and also I called yesterday and talked to your service line and they confirmed my appointment and everything is good to go.” Alex repeats they don’t have a tech here and they can get me rescheduled…and I say “What good does that do, I scheduled this one?” The problem with recalls is that you have to go a Ford Dealership to get them fixed, which is already inconvenient. That is complicated by the fact that Phil Long owns all of the Ford Dealerships in the area—meaning same levels of standards and same support or lack thereof throughout the region. I love my Explorer. I loved my last Explorer. But I HATE having to get service done at Phil Long Ford. To top it off, I have to do everything myself. I made the appointment online, had to provide all of the standing recall notice numbers. I had to follow up to make sure the appointment was actually scheduled. And then I had to drive there to learn that recall techs are only there Monday-Friday. Now multiply that by all other “service” I pay for and one can appreciate why this would be so frustrating. You can do better, you should do better! More

Took my car in for repair. Service advisor rarely gave any updates. The receptionist did a great job on trying to get me an update. I understood parts were back ordered. Yet th Service advisor rarely gave any updates. The receptionist did a great job on trying to get me an update. I understood parts were back ordered. Yet throughout over a month at their location the advisor gave me 2 phone calls total. My insurance was unable to get an update through him. Causing a dilemma with the rental car getting cancelled. The service advisor was terrible to work with. Again the receptionist was great trying to figure out everything. Management was understanding of my frustration. Yet the service advisor barely could talk to me or look me in the eye about my frustration. He gave a bad look to their service department. More