Phil Long Ford of Chapel Hills

We had great service with all involved with our purchase. The only setback was we were told the pu was not a hybrid. On our way home we realized it was. We still love it!! The only setback was we were told the pu was not a hybrid. On our way home we realized it was. We still love it!! More

Purchased a car on 6/28, it is now 7/6 have not received the vehicle yet. Called twice and no call back. Very disappointed. And angry. the vehicle yet. Called twice and no call back. Very disappointed. And angry. More

Found a truck on their site at a really great price. reached out to them and got an email price from them. then later in the day I noticed the price had gone up - guess the initial price was listed in reached out to them and got an email price from them. then later in the day I noticed the price had gone up - guess the initial price was listed in error. I then reached out to my sales rep and asked about it, he said yes it was in error but that they would honor the price the listed in my email. I dont know very many dealerships that would do that. Just amazing. The service after the sale was even more amazing. John Vigil my sales rep is a great sales rep and person - really appreciate being treated like his only customer. Than you John and Team More

Took three weeks to do a two day job. Zero communication from service department, created hardship because I had no information about repair status. Total train wreck. Been a customer Zero communication from service department, created hardship because I had no information about repair status. Total train wreck. Been a customer for over 10 years. Never going back. More

Had a 1 p. m. appointment at Chapel Hills Ford to get my car repaired. Got there at 12:45 and told Amanda my problem and gave her the key fob She told me if they m. appointment at Chapel Hills Ford to get my car repaired. Got there at 12:45 and told Amanda my problem and gave her the key fob She told me if they had the part would take 2 hrs. max. I told her to let me know fast if they needed to order the part. 2 hrs later l get a text that they have to order the part from Denver and to come the next day. They have very poor custer service. I already told her what the problem was and the part that was needed. I will never bring a car back to them for repair More

I paid the down payment with a trade-in. And received money back a month later. Three months after the original purchase they have been sending me letters. Threatening to send me to collecti And received money back a month later. Three months after the original purchase they have been sending me letters. Threatening to send me to collections. If they don't get back the money I was refunded as an overpayment. There is no letterhead on any of the documents. It all looks like something a secretary typed up in Microsoft Excel. I am also disabled. It all looks like they are trying to intimidate and con a disable person. The first spreadsheet I was sent. Was sent through email as a Xerox attachment. The Attachment was sent in clear text with my social security number in clear text. Spilling my PII to the internet. They are continuing to hound and harass me for money. That they sent me as an overpayment. When I called again for third temporary tag. I was told I would receive a call back. It is illegal for a dealer to hold a temporary tag for payment. But this is how they do business More

Sales was great, Service is a mess. Call the # on website, no one answers. I’ve left 4 voicemails, why ? No one calls back. I bought a certified used truck, check engine light is on and Call the # on website, no one answers. I’ve left 4 voicemails, why ? No one calls back. I bought a certified used truck, check engine light is on and seats don’t heat or cool. It’s been 4 days ?? No problem selling two vehicles to you, however if you need it fixed I truly hope you have a service shop elsewhere. More

Never returned my call after numerous texts they sent pictures of the car I called 7 times to try to buy but they sold it out from under me. Very very shady company to deal with. pictures of the car I called 7 times to try to buy but they sold it out from under me. Very very shady company to deal with. More