Phil Hughes Honda

Buying with less than perfect credit. Seen a car on their web sight that I wanted, Did the online app and got a call the next day that I was approved,Walked out with the car and a payment Seen a car on their web sight that I wanted, Did the online app and got a call the next day that I was approved,Walked out with the car and a payment that I could live with. On monday morning we got a call from the finance department, They could save me more money. Who would not like that? Thanks for a Great car buying experience. More

Helpful Diagnostics The staff was able to diagnose my Civic's problem quickly. Chose not to have the vehicle serviced due to the estimated cost. Service staff were very The staff was able to diagnose my Civic's problem quickly. Chose not to have the vehicle serviced due to the estimated cost. Service staff were very understanding. More

Excelent Service I am on my third Honda leased from Phil Hughes. All service is always performed by their service department, They are always friendly, professional, I am on my third Honda leased from Phil Hughes. All service is always performed by their service department, They are always friendly, professional, and efficient. More

Easy to setup changing of my cars oil People are friendly. They gave me great service. Place is kept clean. Love the coffee. Everyone was helpful. I would recommend this dealership to oth People are friendly. They gave me great service. Place is kept clean. Love the coffee. Everyone was helpful. I would recommend this dealership to others. More

Great service. Service was fast and efficient! My husband and another service man figuared out how to insert the child seats. Everything else was fine. Great choc Service was fast and efficient! My husband and another service man figuared out how to insert the child seats. Everything else was fine. Great chocolate chip banana bread!!!!!!!!! More

The best in a tough industry Unfortunately, the business model of auto sales in the U.S. is adversarial and mutually distrustful between customers and dealers. Both sides are culp Unfortunately, the business model of auto sales in the U.S. is adversarial and mutually distrustful between customers and dealers. Both sides are culpable, as customers generally are obsessed with 'winning' the best deal when maybe there are other things to consider (relationships over time, excellent service, quality). On the dealer side business models that involve salesmen and women acting as intermediaries between customer and sales managers is inherently flawed. Still, within this highly flawed framework Phil Hughes Honda stands above the rest. While they do have the typical sales mechanics, Phil Hughes has had decades to perfect a calm, respectful atmosphere. Their employees tend to be long-term and one gets the sense they are treated well. I look very closely at this factor when doing business with any organization...if they don't treat their people well, they likely can't be trusted any further. Importantly, I feel my salesman, Bryan Fuller, and finance manager, Jerry Gay, are decent, kind men working in a challenging field. I felt like I dealt with two human beings who wanted things to work out for me in a positive way. Great guys with long tenure at Phil Hughes (definitely ask for Bryan, best salesman I've ever had). I didn't need gap insurance so much, but I bought it anyway, as a thank you and acknowledgment that there are two sides to every street. I give Phil Hughes my strongest recommendation. They are the best in a tough industry and that's saying something. More

David Nichols, in service, David provided prompt courteous service, and the car was completed very quickly. He explained the details of the service thoroughly. He followed David provided prompt courteous service, and the car was completed very quickly. He explained the details of the service thoroughly. He followed the details of my service request exactly. More

Service for airbag recall Bret, the service manager, and Jake ,the service rep., were both extremely informative, patient and accommodating. We were very satisfied with the q Bret, the service manager, and Jake ,the service rep., were both extremely informative, patient and accommodating. We were very satisfied with the quick service, polite and professional manner and service options explanations. Not certain how the recall would be handled we were pleasantly surprised that they knew what was happening, how to handle and explained each step of the process and options. Smooth process. More

We have bought 5 Hondas from this dealership since 1990's! We are driving the 5th vehicle that was bought at this dealership. Not only have we continuously gotten great satisfaction from sales people, we conti We are driving the 5th vehicle that was bought at this dealership. Not only have we continuously gotten great satisfaction from sales people, we continue do get great service from Service Department. We will continue to do business with this dealership as long as this great service continues! More

Said what they would charge and actually charged less. I own a hybrid car and that has seemed to be intimidating or something for the small town repair shops. But my car had a weird noise, and I had to go I own a hybrid car and that has seemed to be intimidating or something for the small town repair shops. But my car had a weird noise, and I had to go somewhere so I took it to Hughes and I was pleased. The odd noise was just the brakes. They were possibly more expensive than the smaller repair shops, but they did what they said, and I knew what the cost would be before the repairs. And I felt confident that the work was done right. Some of the places that advertise lower prices, like the parts shops that also do brakes and oil changes and have coupons, add so much that we’ve felt ripped off by the time we leave. Last time anyone in our family went to one of those places the cost was over twice as much as the coupon price, with the coupon. I was very pleased. My one recommendation to them is to make better coffee, not so weak, and get real cream instead of the powder. It seems like a small thing, but if you’re stuck there waiting a long time, there is no place within walking distance that I found for a decent cup of coffee. They did have cake and bottled water, which was nice. More