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Phil Hughes Honda
Athens, GA
299 Reviews
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Showing 299 reviews
March 23, 2024
I bought my first new Honda here. I tried several dealers trying to fleece me and markup MSRP. One call, and they assured me no markups and asked if I was I willing to buy a small pac I tried several dealers trying to fleece me and markup MSRP. One call, and they assured me no markups and asked if I was I willing to buy a small package of things, I wanted anyway as a compromise. They ordered the car in the color and trim I wanted from factory, which other dealers said they could not do. Car arrived 4 months later with 5 miles off the truck. Red carpet pickup experience to boot! Would definitley buy another Honda here. More
by Reddrob
Employees Worked With
Bryan Fuller, Mike Brownlow, Jake Lovette, Bret Marvin
March 17, 2024
I recently purchased a new Honda and the experience was not as good as it could have been. I say this form the position of previously buying 7 vehicles from this dealership, and the difference between thos not as good as it could have been. I say this form the position of previously buying 7 vehicles from this dealership, and the difference between those prior purchases and this one was significant. For starters, they now have a "policy" of adding a bunch of unnecessary stuff to the price of the car and this introduces a lot of unnecessary angst into the buying process. In the end, I got a fairer price by leveraging my past loyalty and negotiating the MSRP, but it was way harder than it needed to be. To be clear, this is not a sales personnel issue because the folks in that department are excellent as are folks in the business office, rather it reflects on the mindset of the dealership's owners to fleece their customers. Mandatory sealant packages, nitrogen in the tires, theft recovery packages, are not needed for the average car owner, but the dealership makes them mandatory for all purchases. The problem is that all the Honda dealerships in the area share the same non-negotiable "policy" regarding add-ons, which creates an atmosphere of collusion. They say the policy is in place due "market conditions", but even without the add-ons they are selling cars at much higher prices than before and their lots are brimming with new cars to sell. The CARS Act can and will rectify a lot of this non-sense if and when it eventually becomes law, but until then, buyer beware with this and all Honda dealerships in Georgia and know what you are getting into. More
by Techvet
Employees Worked With
Shad Kates
November 22, 2023
Two weeks ago, I was having car troubles and had to leave my car with Honda. My pulley had broke by the belt. At this moment I was stressing out because I was in desperate need of a car. Isiah was so patient my car with Honda. My pulley had broke by the belt. At this moment I was stressing out because I was in desperate need of a car. Isiah was so patient and assisted me through the whole ordeal. He had a got me a loaner which was a 2023 Honda Accord. So on Saturday they called and told me that my car was ready, but I needed new wheel barrons. So I told them to go ahead and do it. Isiah had told me that they was taking care of my services for my pulley. Only thing I had paid for was the wheel barrons. To add on the loaner tire had went flat, and they took care of that too. Thanks to Phil Hughes Honda in Athens my car drives like a new car. Thank you so much for the assistance and support from this special team. More
by SharkeiaW
Employees Worked With
Isiah Hampton
October 29, 2023
Had a great experience. Kylie is so knowledgeable and handled the entire process well. I wasn’t expecting to buy a car, but they treated me well and gave me an amazing trade Kylie is so knowledgeable and handled the entire process well. I wasn’t expecting to buy a car, but they treated me well and gave me an amazing trade in offer. When the time is right, I won’t hesitate to go back. More
by BG
Employees Worked With
Kylie Muzio
October 12, 2023
Joanna Cobb in the Service Department took care of us this past Monday and she was great. Friendly, courteous, and very knowledgeable. We had something very minor to be taken care of on our CRV and ca this past Monday and she was great. Friendly, courteous, and very knowledgeable. We had something very minor to be taken care of on our CRV and called her that morning with no appointment made. Drove 2 hours to get there and we were in and out in about 15 minutes. I have been using the dealer in Augusta for service even though we bought in Athens. We will be driving to Athens now for our servicing, its worth it. Joanna is the best! More
by gstokes
Employees Worked With
Joanna Cobb
April 25, 2023
WORST CAR BUYING EXPERIENCE EVER! !! As a former car saleswoman I am pretty familiar with how this process works and gave this dealership multiple chances to make good on this deal. Ar !! As a former car saleswoman I am pretty familiar with how this process works and gave this dealership multiple chances to make good on this deal. Around March 15th, 2023 purchased a 2016 Chevy Tahoe, which will probably be back up on their website soon, just in time for spring break travels so we thought. Just shy of a week after purchase we returned the vehicle due to what we later found out to be transmission issues. They utilized the warranty they provided with purchase to pay for the transmission but tried to tell our family we have to pay for fluids and a deductible. As if this was a courtesy to us. As we anticipated fitting our family in our brand new tahoe we were first put in a honda accord to travel in. But that was after the service manager threaten to have my husband arrested if we drove their vehicle out of state. Since their service department inspected the vehicle multiple times and could not determine the issue, it was sent to a chevy dealer. This confirmed the bad transmission. We requested Chevy complete the transmission replacement as their service department could not even find the issue, but they refused that as well. My husband and I were patient and apprehensive at the sametime but we were reassured that the service department was well trained and equipped to handle a chevrolet vehicle. They then placed us in a Honda Passport to "accommodate us"!! Still just patiently waiting to enjoy the vehicle I purchased and searched for quite some time. When we finally took possession again on April 13th, 2023- the very next day while driving on the highway, the vehicle began spewing out fluids and shaking almost uncontrollably. This was the last straw for my family. I contacted the ASM Armando, and explained that we wanted to roll this deal back, I was told a contract was a contract and he would call me right back. Days later I received an email from a finance manager requesting payoff etc etc....Fast forward to yesterday when I spoke with Armando regarding signing the final paper work to return this vehicle back, he assured me that I would be able to also retrieve my funds given to them as down pymt as long as I arrived to the dealership before 4pm. Another lie and deceptive phone call, as he was only concerned about getting the loaner vehicle back as if I would risk my life, freedom, etc. over a honda passport. When I was in route to the dealership this morning and gave a courtesy call that I was 45 minutes away, he then wanted to "let me know the process" that they would be mailing my funds because they have to wait for the transaction to clear. I've never felt so violated and betrayed by a company. And everytime I requested to speak with the GM, he wasn't available or it was no use because he would just tell Armondo to handle it. My family was inconvenienced as we have had to make multiple trips to Athens ,as we are residents of Covington, Ga. My family was threatened with insinuations of calling law enforcement on two different occasions as if we had done something to question their trust in us when it was the other way around. My family is back at the drawing board looking for another vehicle, yet needing a breather after this horrific experience. Sales people seemed to be great and service advisor Joanna wasn't bad either, I know she was just doing what she was told from the top. But the leaders are deceptive. More
by jdecuir88
Employees Worked With
Bret Marvin
February 04, 2022
Stealership as is normal in all of the car sale industry. You have all the great sales people but the second you meet the finance guy that all falls apart. Phil Hughes Honda had the opportunity to get all my You have all the great sales people but the second you meet the finance guy that all falls apart. Phil Hughes Honda had the opportunity to get all my family's future Honda business but instead all they did was take advantage of a misinformed customer by pushing an over priced worthless extended warranty on them. This company has confirmed to me that their industry needs to die a painful but needed death. It's not the free market when laws keep you in business and keep the customer away from the supplier. I look forward to the day deregulation kills the model of these stealerships and allows direct purchases from the manufacturer. In the future I will NEVER bring one of my family members here to Phil Hughes again. Congrats on this being your one and only sale I bring to you. Next time I get a recommendation in my personal business I'll definitely follow your example by telling them the person who they are with and recommended me is wrong. Thank you for belittling your customer and creating strife in their household. You have confirmed today that Tesla's system works, I will do all in my power to lobby our government to open up the industry, and I look forward to the day of closed dealerships. More
by MitchellD
Employees Worked With
Hector
September 19, 2021
Had a wonderful experience from Steve in the service department. My tire was flat so my husband brought it in for repair. He stepped in and made the experience pleasant and he was very professional. Ste department. My tire was flat so my husband brought it in for repair. He stepped in and made the experience pleasant and he was very professional. Steve genuinely cares about customer service and the customer. More
by ShannonA
Employees Worked With
Steve Lecount
July 11, 2021
We had a great experience with Hector purchasing our 2021 CRV. Very quick, easy transaction both in sales and finance. This is the 3rd car we’ve purchased at Phil Hughes and won’t be our last! CRV. Very quick, easy transaction both in sales and finance. This is the 3rd car we’ve purchased at Phil Hughes and won’t be our last! More
by J Tuttle
Employees Worked With
Hector Ibanez, Andrew Hagglund
May 29, 2021
We were very fortunate to work with Jesse Parra @ Phil Hughes Honda! He's professional, accommodating, patient, & very courteous. He has a super "selling" talent! Hughes Honda! He's professional, accommodating, patient, & very courteous. He has a super "selling" talent! More
by Teri Milhous
Employees Worked With
Jesse Parra
