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Phil Hughes Honda

Athens, GA

4.7
325 Reviews

3200 Atlanta Hwy

Athens, GA

30606

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Showing 325 reviews

November 25, 2015

Customer review Great! They did everything they said they would. As far as I know, they updated the driver and passenger side airbag. Happy Thanksgiving. Merry Chris More

by JAMESSMITH59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 14, 2016 -

Phil Hughes Honda responded

Thanks James! So happy we could provide you with a positive service experience! If you have any further issues with your airbags, please don't hesitate to give Mike a call. Hope you had a Merry Christmas and Happy New Year as well! Sincerely, Lindsay Lucas, Marketing Director

November 19, 2015

Service on 2006 Honda CRV Jake was very professional in handling my problem. He had a mechanic ride with me to determine the cause of a vibration. They determined that the tran More

by mailman35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mechanic name unknown., Jake Lovette
Jan 14, 2016 -

Phil Hughes Honda responded

Thanks so much for sharing your experience with our service department! I'm so glad that Jake and the mechanic were able to determine the issue and perform the necessary services. We appreciate your review and your trust as a customer! Sincerely, Lindsay Lucas, Marketing Director

November 16, 2015

Had to return to finish up the repairs Had a problem with the small doors behind the dash panel that control the AC airflow. After many miles, they gave up the ghost. Repair went rapidly; More

by WHUFF483
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Nichols
Jan 14, 2016 -

Phil Hughes Honda responded

Thank you for being patient with us to resolve the issue with your vehicle! I apologize that the issue wasn't fully corrected during your first visit to our service department, but we appreciate that you still felt you overall experience with Phil Hughes was positive. Please don't hesitate to let David know if you have any other issues! Sincerely, Lindsay Lucas, Marketing Director

November 15, 2015

None Better! After some really bad experiences with dealerships, I was reluctant to use a dealership when I purchased my 2007 Honda Odyssey. But they have always More

by KatieInAthens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Towing by Barrett! Great - clean vehicle, above and beyond service, prompt, courteous.
Jan 14, 2016 -

Phil Hughes Honda responded

Katie, I am so happy we were able to improve your opinion of car dealerships! At Phil Hughes, we strive for the best possible experience for all of our customers in sales and service. Please don't hesitate to contact us if you ever have issues with your Odyssey. We appreciate your review!

November 12, 2015

Routine maintenance Called ahead for an appointment. Service rep was courteous and professional. Service was performed in a timely manner and completed as promised. Highl More

by RRKRAELING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Lovette
Jan 14, 2016 -

Phil Hughes Honda responded

Thanks so much for your endorsement! We are thrilled you had such a positive service experience with Jake - I will make sure he knows you were pleased! Sincerely, Lindsay Lucas, Marketing Director

November 11, 2015

Recall Notice Went for a CVT software upgrade. Took longer than the stated 20 minutes the recall notice indicated. Was at the dealership for over an hour. Was told More

by SMOKE8041
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Burns, Service Advisor
Jan 14, 2016 -

Phil Hughes Honda responded

We apologize that your service recall experience required more of your time than was expected, but thank you for your understanding and patience. I am happy Bill was able to still provide you with a positive customer service experience despite your wait. Thanks for taking the time to post your review! Sincerely, Lindsay Lucas, Marketing Director

November 10, 2015

service maintenance for vehicle Very pleased with the service department on the service of my vehicle. They verified what was needed on my car through the maintenance program in the More

by WGRALSTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chuck Ensminger, David Nichols
Jan 14, 2016 -

Phil Hughes Honda responded

Great! We're so glad you were happy with your vehicle service. Our service team always strives to thoroughly explain the best options for your vehicle while considering the customer's needs. Thank you for your review!

November 09, 2015

Hassle free My experience was hassle free. the service department order the replacement part for my Honda Pilot and they took care of it in a timely manner. More

by rafelix10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake Lovette
Jan 14, 2016 -

Phil Hughes Honda responded

We're so happy you had a positive and timely service experience at Phil Hughes! Thanks for your review!

November 08, 2015

Bought a new civic I've purchased a vehicle from Phil Hughes Honda before about 7yrs ago and I just recently traded my old civic in for a new 2012 civic that I absolutel More

by Jessica.Dunham
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Williams
Jan 14, 2016 -

Phil Hughes Honda responded

Thank you Jessica!! Richard was thrilled to have you as a return customer and then for you to post such a kind review of his sales service. We are so glad you love your new vehicle! Please don't hesitate to reach out if you have any issues with your new vehicle - we look forward to seeing you when you service your Civic!

November 06, 2015

Wonderful Service I could only say good comments about Bill Carson. Since we bought out Honda from Phil Hughes Honda, Bill's been helping me out. From my Son's Honda More

by dhtanghal101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Carson
Jan 14, 2016 -

Phil Hughes Honda responded

Thank you for the kind words regarding your service experience with Bill! What a happy Honda family you have - we appreciate your family's loyalty to our dealership and hope you continue to have positive experiences with us!

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