Phil Hughes Honda
Athens, GA
Filter Reviews by Keyword
By Type
Showing 333 reviews
150,000 maintenance! I love my CR-V so I obviously want to take care of it and Phil Hughs Honda service department has the reputation for being one of the most trustworth I love my CR-V so I obviously want to take care of it and Phil Hughs Honda service department has the reputation for being one of the most trustworthy and talented centers around here. I have been doing business with this department for decades and would not trust my car to anyone else. Thank you for always being there for me! A special thank you to Mike for always making sure I am taken care of and understand what is going on. More
Fabulous, stress-free first car purchase experience I bought a pre-owned Honda Civic from Dennis Bence at Phil Hughes Honda in Athens today and I cannot say enough about the positive experience I had. I I bought a pre-owned Honda Civic from Dennis Bence at Phil Hughes Honda in Athens today and I cannot say enough about the positive experience I had. I was attentively listened to, was not pressured, and felt like the staff were attempting to help me as best they could to get the car I wanted at a price I could afford. I would highly recommend this dealership, and am especially grateful to Dennis, who spoke to me kindly and respectfully throughout the entire interaction, and really pulled through for me to get me a great deal on the exact car I wanted. The entire purchasing process was seamless, and having never purchased a car myself before, I am relieved it went so well after the stories I'd heard from others. Jerry Gay from the finance side of things was excellent as well, very kind, positive, easygoing and friendly. I also really appreciated being contacted promptly by email following my interest in cars at this dealership online. I will be having my tires replaced and car serviced on Monday as part of the deal, so I cannot comment just yet on the quality of the work done on the car, but I assume it will be as excellent as the customer service. More
Adequate waiting room with refreshments and bathroom. Because I had to wait over an hour for my car to have the oil changed, the service manager did not charge me. I brought plenty to do because there's Because I had to wait over an hour for my car to have the oil changed, the service manager did not charge me. I brought plenty to do because there's always a wait but that was very nice of him. They may need more technicians who can change oil so it won't be such a long wait. More
Had accessory items installed in less than an hour. I had side moldings and wheel locks installed which were part of sales agreement. I was early for appointment, but was still out in less than an hour I had side moldings and wheel locks installed which were part of sales agreement. I was early for appointment, but was still out in less than an hour. Great customers service during sales and service. More
Courteous, professional, timely Did exactly what Jake (service contact) stated would be done, for the estimated cost and in the stated timeframe, plus; mentioned some recommended fut Did exactly what Jake (service contact) stated would be done, for the estimated cost and in the stated timeframe, plus; mentioned some recommended future service. In addition, performed recall service for which I was unaware. Excellent first experience. More
It was all good Very fast service. Love dealing with people here. Service is great. Everyone is very helpfull. Sales was easy and fast. Didnt have to wait all day for Very fast service. Love dealing with people here. Service is great. Everyone is very helpfull. Sales was easy and fast. Didnt have to wait all day for it More
Fast and friendly service I made an appointment and was in and out for regularly scheduled service in less than an hour. The waiting area was comfortable and clean and the ent I made an appointment and was in and out for regularly scheduled service in less than an hour. The waiting area was comfortable and clean and the entire staff was very friendly and helpful. They made it so easy to get my car serviced! More
Excellent Service No hassles. Prompt and responsive in-take. Quick placement in the que for service. Service rendered, including a phone call re: an unforeseen problem. No hassles. Prompt and responsive in-take. Quick placement in the que for service. Service rendered, including a phone call re: an unforeseen problem. A descriptive diagnosis with optional recommended remedies. Very courteous explanation of services rendered and costs. Smooth payment process, including any available coupon discounts with a peppermint reward. Satisfied customer. Will return fo next scheduled visit. Thanks... More
Super friendly and professional service. David Nichols kept me informed through the whole process, didn't just send me to the customer waiting area to decompose. When things didn't go "as pla David Nichols kept me informed through the whole process, didn't just send me to the customer waiting area to decompose. When things didn't go "as planned" (which they rarely do in modern day auto service), he apologised and made sure everything was handled! I live over an hour away, and there are closer Honda dealers, but I like this one and will keep returning. More
Good, but left oil cap off As always, service was fine. Afterwards, couldn't figure out why car was so smelly and loud. Turns out that they left off oil cap. Go figure. As always, service was fine. Afterwards, couldn't figure out why car was so smelly and loud. Turns out that they left off oil cap. Go figure. More