Phil Hughes Honda

Friendly--efficent--through-competent--focus on Service. Impressed with the focus on customer service--followup--and follow through. Friendly--efficent--competent--and through. Would recommemd the agency a Impressed with the focus on customer service--followup--and follow through. Friendly--efficent--competent--and through. Would recommemd the agency and in the Sales Representative. Followed through on his commitments--and delivered in a timely manner. Was very sensitive to the time taken--and used it effectively. More

Good experience My first visit to the Honda dealership; they provided good service (routine maintenance) and sent me on my way with no problems. I left satisfied. My first visit to the Honda dealership; they provided good service (routine maintenance) and sent me on my way with no problems. I left satisfied. More

Car repair Side bumper was knocked off and I brought car in to repair. Friendliness from the entire staff was observed and welcomed. After the parts were order Side bumper was knocked off and I brought car in to repair. Friendliness from the entire staff was observed and welcomed. After the parts were ordered, I was allowed to choose a date for the repair. Efficiency and quality were two of the adjectives I would use to describe my experience. We are thoroughly enjoying our new Honda. Thanks for all. More

Good Customer Service The service guy I was dealing with is nice and friendly. Bret addressed my concerns, and I do not have to feel bad about other things. The service guy I was dealing with is nice and friendly. Bret addressed my concerns, and I do not have to feel bad about other things. More

Press For Time I needed a battery but was pressed for time and they for me in and our within 30 minutes and I was able to make my cousin funeral at 1:30. I needed a battery but was pressed for time and they for me in and our within 30 minutes and I was able to make my cousin funeral at 1:30. More

In and Out I was pleased with my recent visit to Phil Hughes Honda. I needed an oil change and the 25000 miles check-up. I settled in with my Guideposts magazi I was pleased with my recent visit to Phil Hughes Honda. I needed an oil change and the 25000 miles check-up. I settled in with my Guideposts magazine expecting to be there and hour and a half or more. About an hour later, my car was ready and I could proceed with my day. I appreciated not having a long wait. More

Warranty Hassle I bought a battery from the parts department for my wife's car a few years back. The battery had a 90 month warranty. 50 months into the warranty th I bought a battery from the parts department for my wife's car a few years back. The battery had a 90 month warranty. 50 months into the warranty the battery totally died. When I called the dealer they claimed that they could not look up my sales record on their computer and that I needed to produce the receipt to get the warranty. So either they have an antiquated computer system, or were just being dishonest to try to deter me from getting the warranty honored. I had the receipt, but had to go out of my way (in a car that needed a jump every time I started it) to get the receipt at my house on the other side of town. The whole process at the dealership took about an hour. It was like they had never done this before and on top of that they weren't very nice and tried to tell me that the battery was fine (which proved untrue, because the new battery totally fixed the problem). Once they finally prorated the battery, they wanted an additional 20 to install it. So I went out in the parking lot in cold weather with my nice work clothes on and did it myself. If I were the manager, I would have warrantied the battery and had one of my mechanics install it while my customer went to grab lunch or something... That would have been good service and really wouldn't have costs the service department more than about 15 minutes for a low end shop helper. Overall bad experience that could have been made a great experience with very little effort on the staffs part. More

Love Phil Hughes Honda and Honda Odyssey. My 4th Odyssey from Phil Hughes Honda and look forward to the next trade with them. On the subject of the miles on the van I feel like they made it r My 4th Odyssey from Phil Hughes Honda and look forward to the next trade with them. On the subject of the miles on the van I feel like they made it right with me in the form of a small discount. More

Great professional service My Honda Fit came in for a service recall and it was taken care of promptly and professionally. I have never been disappointed in the service from Phi My Honda Fit came in for a service recall and it was taken care of promptly and professionally. I have never been disappointed in the service from Phil Hughes Honda. More

Wonderful Experience I was in the Athens area on a business trip when my Honda Accord's engine light came on. I called David at the service center only two hours before cl I was in the Athens area on a business trip when my Honda Accord's engine light came on. I called David at the service center only two hours before closing. He kindly listened to my situation, gave me clear directions to the service center, quickly ran a diagnostic on the engine and serviced the car within the hour. David was extremely professional and explained everything including what was cover under the warranty. I would highly recommend David and his staff! More