Phil Hughes Honda

Pleased walk-in customer I walked in thinking to schedule an appointment another day to check my instrument panel. They looked at it, found it was covered by a warranty and f I walked in thinking to schedule an appointment another day to check my instrument panel. They looked at it, found it was covered by a warranty and fixed it free of charge. More

Worked well with Andrew. He was very helpful. I purchased a 2016 Honda Pilot. Have been pleased with the vehicle. Andrew was very helpful. Comfortable interior. Attract colors. Did not feel p I purchased a 2016 Honda Pilot. Have been pleased with the vehicle. Andrew was very helpful. Comfortable interior. Attract colors. Did not feel pressured when purchasing vehicle . More

Buying with less than perfect credit. Seen a car on their web sight that I wanted, Did the online app and got a call the next day that I was approved,Walked out with the car and a payment Seen a car on their web sight that I wanted, Did the online app and got a call the next day that I was approved,Walked out with the car and a payment that I could live with. On monday morning we got a call from the finance department, They could save me more money. Who would not like that? Thanks for a Great car buying experience. More

Helpful Diagnostics The staff was able to diagnose my Civic's problem quickly. Chose not to have the vehicle serviced due to the estimated cost. Service staff were very The staff was able to diagnose my Civic's problem quickly. Chose not to have the vehicle serviced due to the estimated cost. Service staff were very understanding. More

Easy to setup changing of my cars oil People are friendly. They gave me great service. Place is kept clean. Love the coffee. Everyone was helpful. I would recommend this dealership to oth People are friendly. They gave me great service. Place is kept clean. Love the coffee. Everyone was helpful. I would recommend this dealership to others. More

Excelent Service I am on my third Honda leased from Phil Hughes. All service is always performed by their service department, They are always friendly, professional, I am on my third Honda leased from Phil Hughes. All service is always performed by their service department, They are always friendly, professional, and efficient. More

Great service. Service was fast and efficient! My husband and another service man figuared out how to insert the child seats. Everything else was fine. Great choc Service was fast and efficient! My husband and another service man figuared out how to insert the child seats. Everything else was fine. Great chocolate chip banana bread!!!!!!!!! More

The best in a tough industry Unfortunately, the business model of auto sales in the U.S. is adversarial and mutually distrustful between customers and dealers. Both sides are culp Unfortunately, the business model of auto sales in the U.S. is adversarial and mutually distrustful between customers and dealers. Both sides are culpable, as customers generally are obsessed with 'winning' the best deal when maybe there are other things to consider (relationships over time, excellent service, quality). On the dealer side business models that involve salesmen and women acting as intermediaries between customer and sales managers is inherently flawed. Still, within this highly flawed framework Phil Hughes Honda stands above the rest. While they do have the typical sales mechanics, Phil Hughes has had decades to perfect a calm, respectful atmosphere. Their employees tend to be long-term and one gets the sense they are treated well. I look very closely at this factor when doing business with any organization...if they don't treat their people well, they likely can't be trusted any further. Importantly, I feel my salesman, Bryan Fuller, and finance manager, Jerry Gay, are decent, kind men working in a challenging field. I felt like I dealt with two human beings who wanted things to work out for me in a positive way. Great guys with long tenure at Phil Hughes (definitely ask for Bryan, best salesman I've ever had). I didn't need gap insurance so much, but I bought it anyway, as a thank you and acknowledgment that there are two sides to every street. I give Phil Hughes my strongest recommendation. They are the best in a tough industry and that's saying something. More

David Nichols, in service, David provided prompt courteous service, and the car was completed very quickly. He explained the details of the service thoroughly. He followed David provided prompt courteous service, and the car was completed very quickly. He explained the details of the service thoroughly. He followed the details of my service request exactly. More

Service for airbag recall Bret, the service manager, and Jake ,the service rep., were both extremely informative, patient and accommodating. We were very satisfied with the q Bret, the service manager, and Jake ,the service rep., were both extremely informative, patient and accommodating. We were very satisfied with the quick service, polite and professional manner and service options explanations. Not certain how the recall would be handled we were pleasantly surprised that they knew what was happening, how to handle and explained each step of the process and options. Smooth process. More