Phil Fitts Ford & Lincoln - Service Center

Very professional speedy service. Returned in a very clean condition. Very professional employees in the service department. Returned in a very clean condition. Very professional employees in the service department. More

I had an appointment at 8 am for an oil change and coolant flush. Snice my wife and I had several appointments in town, she picked me up so we could go to our appointments. When our appointments wer coolant flush. Snice my wife and I had several appointments in town, she picked me up so we could go to our appointments. When our appointments were over, my wife dropped me off a few minutes after 3 pm and I still had to wait until 4 pm for the service on my truck to be finished. In addition to this, my truck has been washed twice in the nearly 2 years and 60,000 miles since I purchased my truck from Phil Fitts Ford. I continue to not understand why simple service takes so long whether I wait at the dealership or drop it off. My time is worth something and I am finding it difficult to justify 2-3 hours for The Works when I have an appointment. More

The service I had completed was done promptly and professionally. They did a very good job! professionally. They did a very good job! More

Repair work was excellent. Kenny stepped me through and kept me in touch during the entire process. Thanks, Kenny. Kenny stepped me through and kept me in touch during the entire process. Thanks, Kenny. More

Getting my car serviced has never been easier. Kind and courteous employees. Quick and efficient. Pleased with the service. Thank you! Kind and courteous employees. Quick and efficient. Pleased with the service. Thank you! More

Wow what a great experience! ! To be perfectly honest I do not like my car. I drive a ford eco sport. I have never had a ford before and have had nothing but trouble with it. Firs ! To be perfectly honest I do not like my car. I drive a ford eco sport. I have never had a ford before and have had nothing but trouble with it. First time coming to this dealership and WOW everyone was so nice and efficient that it makes me want to always have a ford so that I can continue to go there! I have never been to a dealership or a body shop that has been this great before. More

COMMUNICATION WAS EXCELLENT AND I FELT MY CONCERS WERE ADDRESSED AND TAKEN CARE OF. ALSO MY CAR WAS CLEAN WHEN I PICKED IT UP. ADDRESSED AND TAKEN CARE OF. ALSO MY CAR WAS CLEAN WHEN I PICKED IT UP. More

The service is exceptional. Tony in the body shop is a remarkable worker who goes above and beyond. Pam is exceptional as well. Tony in the body shop is a remarkable worker who goes above and beyond. Pam is exceptional as well. More

All of the employees were great but waiting 3 hours for oil and filter changes was ridiculous. I was informed that they didn't have the correct filter on hand for my oil change which had been scheduled fo oil and filter changes was ridiculous. I was informed that they didn't have the correct filter on hand for my oil change which had been scheduled for weeks. Secondly, I don't know who needs to change so many of my saved settings on the truck but every other oil change my truck settings are changed to metric and I have since learned how to change it back. But since this last visit, when I start my truck the radio no longer turns on to the last station I was playing (XM or FM) and it won't stop asking me about "updating on WiFi". Every time I start my truck the radio plays static and I have to cycle through the prompts concerning updating over WiFi before I can drive anywhere. The worst part is that I cannot figure out how to fix these last 2 issues. It is very frustrating when resetting the mileage is a simple matter and here I am nearly a month later still trying to figure out how to fix the radio and discontinue the WiFi prompts. More

Very professional, kind, work is done quickly and done well Staff is outstanding. Thank you well Staff is outstanding. Thank you More