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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
529 Reviews
Call Service Center (724) 658-3521

529 Reviews of Phil Fitts Ford & Lincoln - Service Center

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January 31, 2023

Our salesman was great, he took care of us, made sure we were happy. This is our second new car we purchase from him. More

by dharrington0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Feb 01, 2023 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

January 22, 2023

Professional and work done on time. Service staff is polite and they always show a positive attitude. More

by TOM_RYDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Jan 23, 2023 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, Tom, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

January 13, 2023

I always get the best experience at Phil Fitts. My car looks amazing like new More

by donofrio4201
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
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Jan 15, 2023 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin and Tony met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

December 20, 2022

The work was completed in a timely manner and i waited comfortably at the dealership More

by BRUCE-RX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Dec 21, 2022 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

December 02, 2022

Very courteous and got the job done quickly. Everyone was polite and friendly. I recommend this dealership More

by dabrab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee, salesman and Kenny in service
Report | Print
Dec 05, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phil Fitts Ford & Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

November 19, 2022

Service is always good and they see to fix your issue everytime. Communication is good throughout process More

by nicholson.mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
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Nov 20, 2022 -

Phil Fitts Ford & Lincoln responded

Mike, Thank you for bringing this to our attention, and we'd like to learn more about your service experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you from the Phil Fitts Family

November 18, 2022

Work was done quickly. Tony was very professional and knowlegeable.More than satisfied eith repair More

by dial321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Nov 18, 2022 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

November 13, 2022

Everyone is very friendly most of them know me when I go in and always take a minute to say Hi. Service Department is always on top of there game. Sales department is always there to help going out of there More

by beh2484
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny from service
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Nov 14, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

November 09, 2022

They treat you like a friend and always provide quick, good quality service. Every department is friendly and professional! More

by se.underwood619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
Nov 09, 2022 -

Phil Fitts Ford & Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

November 05, 2022

The service guys are good guys. The only complaint was that I had to stop by to make the appointment, as I tried for two days to call without anyone picking up my call. I expect tha More

by DALEDEMUTH
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny - Servie *****, Kevin Whitty
Report | Print
Nov 07, 2022 -

Phil Fitts Ford & Lincoln responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Phil Fitts Ford & Lincoln. We look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

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