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Phil Fitts Ford & Lincoln - Service Center
New Castle, PA
546 Reviews
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546 Reviews of Phil Fitts Ford & Lincoln - Service Center
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July 30, 2018
Long time customer of this dealer but will never go back. I am writing this from my real life experience. Approximately a month ago my wife and daughter were in our 2015 Ford Focus that at the time had appro I am writing this from my real life experience. Approximately a month ago my wife and daughter were in our 2015 Ford Focus that at the time had approx. 43,XXX miles on it. They were pulling out of a driveway and the car stalled (stick shift). Then after starting it again it stalled a second time and at that time they noticed a bad vibration afterward they could not get the car to move. I went to see what was the matter. When I got there, I started it and right away I noticed that the vibration was extreme so I shut it off and opened the hood. I found the motor and transmission had dropped approximately 8 plus inches. I noticed that a transmission mount bracket was broken. Side note: A week or so prior to that we were notified of a recall on that car for clutch failure. We had it towed to the Local Ford dealer. My thinking was even if it was not due to the recall, Ford cars have 5 yr 60,000 powertrain warranty so "it should be covered". When I got the car to the dealer, they did their diagnostic and told me that it would not be covered under warranty. "It was not internal to the Motor or Transmission, or on the list of Ford Covered 60,000 mile warranty covered parts." Also noted on the quote was that a bolt was missing from the bracket that had failed. Up to this point the car was never even in the shop for anything minor, so to me 1 of 2 things happened. The Ford Factory left out the bolt or the bolt was not tightened to specs. I then proceeded to move the car from the dealership to my mechanic who is honest, easier to deal with, and cheaper per hour. Street Lethal Performance (Terry Johnson's Auto) When I got the car to my mechanic, he called me at work and asked me to stop by before I went home. I went directly there and he showed me the part that failed and the replacement part. Low and behold the replacement part was completely re-designed with more ribs, thicker ribs and a closed end that was where one of the failures occurred. (See photos of side by sides) I promptly called the Ford 800 line for customer support and they told me that if the dealer would have deemed that the missing bolt was the reason for the failure that they would have covered it under warranty. It is very apparent that the bracket that failed never had a bolt in it at all or the aluminum would not still have the raw cast aluminum look. Let's do some math. 4 bolts holding a bracket, holding approximately 25% of the motor/ transmission torque/weight. Now we leave one out and each bolt is holding 33.3....% that is over a 10% excess stress for each bolt. Engineers do not build in that much excess allowance on parts. Not to mention that the bolt left out was in the area of the part that had the most mass to it. I am so thankful that this happened in a driveway and not speeding down the road at highway speeds. I could be a widower instead of just out some money. I thank the Lord every day for that! It just really saddens me that, first, the dealer that I worked at 2 summers when I was in college and where most of our family's cars were purchased did not take care of us. Secondly, Ford and other manufactures should always stand behind what I consider a true manufacturing defect. A missing bolt out of a critical part is pure negligence! More
by Fordguy1
July 16, 2018
Service I had the works done on my vehicle and asked that they clean my car little I was taken care of and everything was done and a noise I had in my wheel t I had the works done on my vehicle and asked that they clean my car little I was taken care of and everything was done and a noise I had in my wheel turned out to be nothing so was a good d experience today and while car being serviced kept in touch with sales as usual More
by Mike
Verified CustomerEmployees Worked With
July 09, 2018
Inspection, tire rotation, fuel induction service Personnel friendly and all questions answered. Work done in a reasonable amount of time. I've never felt pressure to have any extra work done to veh Personnel friendly and all questions answered. Work done in a reasonable amount of time. I've never felt pressure to have any extra work done to vehicle, which I appreciate. Coffee a bonus. More
by marilynpav
Employees Worked With
Kenny
July 01, 2018
Inspection and "The works" I had a state inspection , emissions inspection and oil change. Upon arrival, I was greeted by Kenny Carter. He is always prepared with paper work a I had a state inspection , emissions inspection and oil change. Upon arrival, I was greeted by Kenny Carter. He is always prepared with paper work and ready to go. It is such a pleasure and privilege to work with him. My car was ready for pick up when promised and everything was done to exceed my expectations. The great service department is what keeps me coming back to Phil Fitts. More
by RAGOST
Employees Worked With
Kenny Carter
June 27, 2018
LAST VISIT IT WAS GREAT AS USUAL..EVERYONE TREATS YOU LIKE AN OLD FRIEND..BOUGHT MY LAST 6 CARS THERE EVEN THOUGH I HAVE TO DRIVE 15 MILES TO GET THERE WHILE HAV IT WAS GREAT AS USUAL..EVERYONE TREATS YOU LIKE AN OLD FRIEND..BOUGHT MY LAST 6 CARS THERE EVEN THOUGH I HAVE TO DRIVE 15 MILES TO GET THERE WHILE HAVING ALL MAJOR DEALERS WITHIN 3 MILES OF MY HOUSE.. More
by SHUVLHED73
Employees Worked With
Other Employees :
BOB MCCONNELL_SERVICE DEPT.
June 25, 2018
Always excellent service Do a great job all around from selling to service . Have purchased my last 5 vehicles from this dealer and Mr. Carter as my salesperson Do a great job all around from selling to service . Have purchased my last 5 vehicles from this dealer and Mr. Carter as my salesperson More
by WARVELLK
June 15, 2018
Wanted to have my brakes checkedPhil Fitts Ford Phil Fitts Ford is an excellent place to service my Ford Escape. They are honest and always timely to get my vehicicle fixed. They are reasonably pric Phil Fitts Ford is an excellent place to service my Ford Escape. They are honest and always timely to get my vehicicle fixed. They are reasonably priced. More
by marilee.oehling1
Employees Worked With
Kenny Carter
May 21, 2018
Recall handled quickly I got a recall notice on my Ford Fusion. I was able to get an appointment quickly and the work was done in a couple of hours. I have always had a good I got a recall notice on my Ford Fusion. I was able to get an appointment quickly and the work was done in a couple of hours. I have always had a good service experience at this dealership! More
by rchristoff
Employees Worked With
May 14, 2018
Both items were taken care of. Both of the items I had issues with were taken care of. There was a little confusion on one item but worked out without any difficulty. I left the s Both of the items I had issues with were taken care of. There was a little confusion on one item but worked out without any difficulty. I left the service area very satisfied. More
by Robby
May 14, 2018
Very pleasant. Friendly, professional staff. Kenny, Bob and Kevin are all pleasant and extremely helpful. The appointment was completed in a timely manner. The mecha Friendly, professional staff. Kenny, Bob and Kevin are all pleasant and extremely helpful. The appointment was completed in a timely manner. The mechanics are also friendly and personable. The waiting area is very comfortable and snacks are available as well as television and wi fi. More
by tunangst
