Phil Fitts Ford & Lincoln - Service Center

Customer Friendly Service Center I scheduled my service needs via the website and it was simple to navigate. I was able to describe my problem and I could view available service times I scheduled my service needs via the website and it was simple to navigate. I was able to describe my problem and I could view available service times and dates to find one that best fit my schedule. I received excellent communication via email and text message, reminding me of my service schedule. The individual that looked at the truck diagnosed the problem immediately. The parts were replaced by the end of the day so I could have the truck back before a holiday. More

Repair to our car. I am so pleased with the repair on our car. It looks better now than when I bought it 2 years ago. The service was excellent and I couldn’t be happier I am so pleased with the repair on our car. It looks better now than when I bought it 2 years ago. The service was excellent and I couldn’t be happier. Thank you Tony and your body shop employees. The work was perfect! More

friendly service Quick and friendly. Had my car in and out while I waited. Clean waiting room with amenities and a friendly staff. Scheduling process worked with my ti Quick and friendly. Had my car in and out while I waited. Clean waiting room with amenities and a friendly staff. Scheduling process worked with my time availability. More

Great overall value. Very clean. Conveniently located. Recenrly redone on the inside and looks very nice. Good coffee. Very friendly. Will return again for overall value. Very clean. Conveniently located. Recenrly redone on the inside and looks very nice. Good coffee. Very friendly. Will return again for additional service. More

F-250 12/17/19 Scheduling process was fast and seamless. Work was accomplished efficiently & service personnel were professional. Jason kept me informed and briefed Scheduling process was fast and seamless. Work was accomplished efficiently & service personnel were professional. Jason kept me informed and briefed me on diagnostics results from reported DEF sensor issue. More

Tire bargain Got a set of Goodyear tires for a price better than Sam's Club, and found out that by signing up for a Ford credit card I got a rebate higher than Sam Got a set of Goodyear tires for a price better than Sam's Club, and found out that by signing up for a Ford credit card I got a rebate higher than Sams too. Thank you Kenny Carter for a job well done. More

Tire rotation oil change Jason handed me the bill by the way your lug nuts are swollen and couldn't rotate you need to buy and have them changed . We since on next day went el Jason handed me the bill by the way your lug nuts are swollen and couldn't rotate you need to buy and have them changed . We since on next day went elsewhere and got our tires rotated Poor never to RETURN NO MORE MONEY FROM US TK PHILL FITTS FORD!!! More

Lack of Knowledge In my experience certain information is incorrect and only partial truth. My confidence has wavered concerning them working on my vehicle. In the futu In my experience certain information is incorrect and only partial truth. My confidence has wavered concerning them working on my vehicle. In the future I will be looking for another service department. More

repaired seat works fine Your repair dept was helpful when i locked myself out of the complimentary car. I called for a door code to open. I think i talked to Emily.She was ve Your repair dept was helpful when i locked myself out of the complimentary car. I called for a door code to open. I think i talked to Emily.She was very helpful as it was Saturday 2:45 PM.The only negatives was the 2 week length of repair time and a small amount of grease on the repaired seat. More

The technician was the best The tech that worked on my truck went over it with a fine tooth comb and told me everything about it he is the best tech they got The tech that worked on my truck went over it with a fine tooth comb and told me everything about it he is the best tech they got More