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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
531 Reviews

531 Reviews of Phil Fitts Ford & Lincoln - Service Center

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February 14, 2020

Did what needed to be done Everyone always seems to be helpful, friendly and courteous. I never hesitate to stop in if I have a question. Convenient location for me which is imp More

by GLORIA.JORDANHAZY
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle, Kevin Whitty
February 13, 2020

Body Shop Tony was awesome! Great work, communicated everything prior and during repair and my vehicle was completed on time. I will recommend Phil Fitts and To More

by rdelio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2020

The auto body repairs took a little longer than expected but the shop kept us informed and also helped with some of the rental insurance. Apologies to Tony for having to deal with my impatience lol! More

by DN
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 09, 2020

I hit a deer with my F-150 SuperCrew an the damage was extensive. The collision shop at Phil Fitts treated us extremely well and repaired my truck in minimal time. It looks like it did the day I purchased More

by wmatusz
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 06, 2020

I have been dealing with the people at Phil Fitts Ford for years now and with a few different vehicles they are always willing to help and are friendly More

by Mromano40
Recommend Dealer
Yes
Employees Worked With
Jeff
February 06, 2020

Service manager was very helpful and courtious. I have always had a good experience with the service department and this one was no different. The service department is also more than willing to he More

by Robby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason (service), Kevin Whitty
February 04, 2020

Fixed problem great experience. Had vibration noise intermittently of unknown origin. Like finding a needle in a haystack in my opinion. Within 24 hours from drop off problem resolved!!!! More

by PATTERJF
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny and Jason at service desk
February 03, 2020

Prompt service T Very satisfied with service provided.he service department handled scheduling and appointment in a friendly and timely manner. Always personable, p More

by pabar55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Carter
February 01, 2020

The service department handled scheduling appointment in a friendly and timely manner. Fixing the vehicle recall issue was done promptly and efficiently. Very satisfied with service provided. More

by GEOBEV521
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
February 01, 2020

Always a pleasure working with Phil Fitts Ford I'm any capacity. Sales, service or whatever, they're always personable, professional and prompt! I appreciate it! More

by susanrenee5662
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
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