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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
531 Reviews

531 Reviews of Phil Fitts Ford & Lincoln - Service Center

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July 17, 2020

Everything went well. Satisfied thank you. Job well done thanks to Kenny in the service department. Everything I ask for gets done. Thank you Gerry More

by GV49ER
Recommend Dealer
Yes
Employees Worked With
Kenny, Kevin Whitty
July 08, 2020

Always an issue with service. Overcharging, unnecessary parts replacement. Brings new meaning to the phrase "Stealership". I'm looking for a new dealership but Ford corporate is no help. More

by robertwilson2245
Recommend Dealer
No
Employees Worked With
Kevin Whitty
July 08, 2020

Best Dealership! Would not go anywhere else for sales or service! Always helpful, friendly and reliable! Got my car in for service quickly and was very satisfied with the service. More

by krhietsch
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2020

Awesome service. Very Happy. Jim kept me well informed along the way and all of my issues were addressed. Went out of his way to check on all possible tires to choose from and made me aware of a More

by PNBOYLE
Recommend Dealer
Yes
Employees Worked With
Jim, Kevin Whitty
July 04, 2020

Phil Fitts Fird is the dealership I go to when I need something done on a vehicle regardless of the brand or where I bought it. That should say enough. More

by robert.leilani10
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2020

Every time I've been to Phil Fitts I've had great service. The employees are professional and courteous. I greatly appreciate their knowledge and experience. More

by CAYLORS0
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
June 30, 2020

I have been bringing my car to Phil Fitts Ford for almost 36 years and still deal with the same people. Must be a good place to work and is definitely a good place to do business with. More

by KEVINWHITTY27
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Carter
June 29, 2020

Emily in the service department gives clueless and sub par service. I was never offered another appointment to fix the repairs needed or get the inspection complete. Terrible terrible customer service More

by ASHI176012
Recommend Dealer
No
Employees Worked With
Emily
June 29, 2020

Very professional. Excellent work. The service department always does a great job. They are quick but thorough. They also leave my car very clean after they finish their work on it. I appreciate them. More

by buckws
Recommend Dealer
Yes
Employees Worked With
Kenneth Carter, Kevin Whitty
June 29, 2020

Rear Brake Job My rear brakes and rotors needed to be replaced. My appointment was easily taken care of, I got my vehicle back within an appropriate amount of time. More

by MAROFIST5193
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily Fiorenza, Dylan Vrancich, Kevin Whitty
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