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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
525 Reviews
Call Service Center (724) 658-3521

525 Reviews of Phil Fitts Ford & Lincoln - Service Center

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July 18, 2024

I felt like Inwas wellntaken care of. They were very professional and quickly took care of my problem More

by wardkenneth90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Report | Print
Jul 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you, Kenneth, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Thank you from the Phil Fitts Family

July 17, 2024

Quick in & out for a necessary recall. Scheduled ahead & they were more than ready. Thanks! More

by PLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Jul 17, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 12, 2024

Kenny is the best 👌 👍 by far. None better than him and John Caffro. John is the best mechanic I know. More

by Donmic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 08, 2024

I presented an antique Ford and by golly, they were able to help me and do the work. Nothing but good to say about this deLer's service department. More

by bonesona1a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, do not remember service desk person's name.
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Jul 08, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln. We look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

July 04, 2024

Friendly, nice people timely service ok now to write at least 15 words or can exit More

by daller0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 05, 2024 -

Phil Fitts Ford & Lincoln responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

June 24, 2024

They are friendly, caring, try to schedule appointments at my convenience, waiting area is comfortable. More

by lauramac111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks, Laura, for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

June 10, 2024

They are very professional and courteous. They are honest and upfront about issues with my car and always give me options. More

by bobnitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department - Kenny
Report | Print
Jun 11, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional service experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

June 10, 2024

Was not informed on how long the recall was going to take. They did not keep me informed about the process either More

by rmesser089
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jun 12, 2024 -

Phil Fitts Ford & Lincoln responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Thank you from the Phil Fitts Family

Jun 12, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we are so disappointed to learn of this situation you have described. We would like the chance to talk to you further so please do call us at (724) 658-3521 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

June 05, 2024

From order placement of my f150 to delivery and now a routine service visit. I must say this dealer got it right everyone I have encountered is happy smiling and friendly. You can tell the ownership valu More

by randyle726
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for the kind words for our team! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

June 04, 2024

Everyone is professional and courteous. Service always takes care of my vehicle. The sales staff is top notch. Management is aces. More

by KELLIOTT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Carter
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Jun 04, 2024 -

Phil Fitts Ford & Lincoln responded

Kelli, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

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