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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
531 Reviews

531 Reviews of Phil Fitts Ford & Lincoln - Service Center

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December 23, 2020

have always found the people at the dealership are knowledgeable and helpful Becki always finds the right tech stuff to keep me intouch Michelle is always friendly and helpful the waiting are More

by sheen3397
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison
December 22, 2020

Tony worked with us, the insurance company and the rental car company. He made the whole process go very smooth and worry free. I will always return. More

by amychristina31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2020

Ken in service is always respectable and efficient. Never a problem in the service department.Always treated with kindness and respect by all the employees. More

by drunyon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Carter!!!!!!!!!!!!, Kevin Whitty
December 21, 2020

Everything was okay until they tried to rip me off and try to sell me something I did not need plus over charging for the service that was supposedly done. I, at this point, question whether the service t More

by DKING61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Whitty
December 20, 2020

We had an excellent experience with Phil Fitts Ford. If we didn't live 150 miles away we would definitely be back. Tony was especially helpful. More

by bdeess
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 17, 2020

Very satisfied with all our car needs. Very Very satisfied with all our car needs. Very accommodating crew to deal with. This is the only dealership that we frequent Eva use of the quality o More

by rebuck005
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darius Carter, Kevin Whitty
December 11, 2020

Always convenient, easy and carefree working with Phil Fitts Service Team. Car was in and out and fixed without a hitch at a reasonable price. More

by TLYNCH17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
December 06, 2020

My heartfelt thanks to Tony who turned a stressful situation in the best possible experience. The body repair customer service was outstanding. He went out of his way to ensure the car was perfect an More

by IDFELIX
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 03, 2020

Good service all around friendly caring and get in same day when I call and took me to my house drop me off Thanks Ray More

by raymondbarr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
December 03, 2020

Tony did a great job in repairing my Jeep in a timely manner. It looks great and I’m happy with the work that was done. More

by richmorg99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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