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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
529 Reviews

529 Reviews of Phil Fitts Ford & Lincoln - Service Center

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March 05, 2021

Although outlined on my bill summation no one took a moment to explain my concern about tires and tire sensor light. Otherwise very satisfied. Thanks More

by BPC51738
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not all known. Saw Kenny
March 04, 2021

Phil Fitts Ford always provides excellent service and takes wonderful care of my vehicle. The rewards program makes booking an appointment and paying much easier and efficient More

by Mromano40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
March 03, 2021

Your service advisor Kenny Carter.is a fantastic employee who is very friendly and professional. Service was quick and efficient from drop off to pickup. Thanks Steve with LCARC More

by Savery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Carter
March 02, 2021

It is always a great experience. Very friendly. Kept me updated on my Jeep. It looks and runs great. I would recommend tomy friends and family. More

by bdepietro79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 01, 2021

Excellent customer service! Excellent customer service! Excellent customer service! Excellent customer service! Excellent customer service! Excellent customer service! Excellent customer service! More

by CHRISTINAHOLMES20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
February 27, 2021

I had two recalls and needed an oil change for my explorer, from the phone call to make the appointment to every person I encountered inside the building were very friendly and kind. More

by slkq1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim ?, Kevin Whitty
February 27, 2021

Kenny in Service always provides the best service and in a very timely manner! I have bought at least six vehicles at Fitts and have always had them serviced there. More

by lgannon_555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

I've had my vehicles serviced here for over 15 years now. They are always respectful, kind, and the usually able to take care of my issue on the first visit! Kenny Carter did a great job getting me an appoin More

by TRenee14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter, Kevin Whitty
February 24, 2021

Worked with Kenny in the service dept. great guy and always very friendly. Always takes good care of me. Gets me in and out and explains everything to me More

by stuck74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny carter
February 23, 2021

My car was taken to Phil Fitts Ford following an accident. Tony was very helpful. He kept me informed from the moment my car arrived to the dealership until the time the service was complete. He was More

by dealeox22
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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