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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
543 Reviews

543 Reviews of Phil Fitts Ford & Lincoln - Service Center

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April 21, 2021

The service on my vehicle was done in a timely manor and had me on my way. They came out and told me that nothing else needed serviced. More

by SDG1028
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
April 15, 2021

My service manager Kenny was awesome. He was able to answered all my questions and take care of all my truck service needs and also appreciate he takes care of my father as well. More

by Ddforkey14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
April 14, 2021

Been a customer for over 20 years, always great service, both from the salesmen (Albee in particular!) and the service department staff. I rate them all highly in the professional and courteous way they dea More

by husimchati
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
April 10, 2021

Service department is great !! Kenny is completely Service department is great !! Kenny is completely professional & polite and gets the job done !! Kenny always makes the service visit pleasant with More

by Don
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
April 07, 2021

Great service from Jim and Ken. This is the best Ford service and dealer in the Shenandoah Valley. I would recommend Phil Fitts Ford and Lincoln to anyone even if you don’t have these types of vehicles. More

by SHACAR0525
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken and Jim, Kevin Whitty
April 06, 2021

I'm not happy now the truck f150 ,07 smells horrible and smoke is coming out of the vent and making my wife sick.i used to think that plhl fitts.was top notch now not so sure. More

by hartlestephen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Whitty
April 06, 2021

Had routine service done was scheduled convenient for me and found a new problem and was also fixed that day have me ride home and picked me up was very satisfied with everything More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
April 04, 2021

Many thanks to Emily is service who was really helpful with the computer reset problem I had. She took time to listen to the priblem, set appointment for reset and demo WiFi setup. -Wally More

by wally
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emily
April 02, 2021

Great service agent and made sure work was done timely manor and unplanned work found completed along with floors cleaned made me very happy thank you More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
March 29, 2021

Whenever I got my car back, it looked brand new again!! Amazing customer service and overall friendliness from staff. My car was also detailed inside and out, without asking. More

by elisabethfalen16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison, Kevin Whitty
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