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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
529 Reviews

529 Reviews of Phil Fitts Ford & Lincoln - Service Center

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March 22, 2021

I needed a quick service before having to drive from PA to CO. The staff was quick, friendly, and went above and beyond. Thank you! More

by sue.weygandt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
March 18, 2021

Did the job as always the car went in. The problem was diagnosed send repaired. As always done well nothing else to say by by More

by DICK.CRAIG3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
March 15, 2021

Wonderful service as usual with quality work done by the staff. Kenny and Greg in service are the best. I take all my vehicles here and will continue to have all my Ford’s serviced here! More

by rcwkdw1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison, Kevin Whitty
March 14, 2021

did everything I needed done in great time.They were done and the job was super clean.I want service done right the first time and it was. More

by CASSIE252
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2021

Tony was great to deal with and fixed everything on my truck that needed done. I had several accidents and he fixed it all. They detailed my truck also and I don't know how they got all the dog hair out b More

by SPRATT4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 10, 2021

I was informed the work would take a few hours but I decided to wait anyway. The service desk is always courteous and friendly while the general staff in the building are helpful and nice to be around a More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Whitty
March 09, 2021

They take great care of you and your vehicle... they are on time and keep you informed what is needed and what would be needed next visit... Prices are very fair and most the staff are great to work with... More

by Mich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
March 08, 2021

Fixed right the first time. BCM needed re-calibrated per SSM 47519. Very satisfied with the service department. We have been dealing with Phil Fitts Ford for at least 18 years. Will continue to do so! More

by DAC131USA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mechanic who suggested my problem was similar to the Escape. , Kevin Whitty
March 05, 2021

I had a great experience with the body shop. Fast service, beautiful repair and more than reasonable in terms of cost. I would definitely recommend! More

by Ahelbling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 05, 2021

Great service. Recommend this dealership.Why do they Great service. Recommend this dealership. Why do they make u right twenty five words. That is crazy to make someone think about how many words to w More

by steven.chill321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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