Phil Fitts Ford & Lincoln - Service Center

Great service from Jim and Ken. This is the best Ford service and dealer in the Shenandoah Valley. I would recommend Phil Fitts Ford and Lincoln to anyone even if you don’t have these types of vehicles. service and dealer in the Shenandoah Valley. I would recommend Phil Fitts Ford and Lincoln to anyone even if you don’t have these types of vehicles. More

I'm not happy now the truck f150 ,07 smells horrible and smoke is coming out of the vent and making my wife sick.i used to think that plhl fitts.was top notch now not so sure. smoke is coming out of the vent and making my wife sick.i used to think that plhl fitts.was top notch now not so sure. More

Had routine service done was scheduled convenient for me and found a new problem and was also fixed that day have me ride home and picked me up was very satisfied with everything and found a new problem and was also fixed that day have me ride home and picked me up was very satisfied with everything More

Many thanks to Emily is service who was really helpful with the computer reset problem I had. She took time to listen to the priblem, set appointment for reset and demo WiFi setup. -Wally with the computer reset problem I had. She took time to listen to the priblem, set appointment for reset and demo WiFi setup. -Wally More

Great service agent and made sure work was done timely manor and unplanned work found completed along with floors cleaned made me very happy thank you manor and unplanned work found completed along with floors cleaned made me very happy thank you More

Whenever I got my car back, it looked brand new again!! Amazing customer service and overall friendliness from staff. My car was also detailed inside and out, without asking. Amazing customer service and overall friendliness from staff. My car was also detailed inside and out, without asking. More

I got all weather mats for my new Eco sport. Sales, service and parts all played a part in getting my mats to me. Everyone at the dealership is always friendly and I know if I have a problem they will service and parts all played a part in getting my mats to me. Everyone at the dealership is always friendly and I know if I have a problem they will take care of me. More

I had several items to be done and everything went very well. The service was good and in a timely manner. Thank you for a pleasant experience. well. The service was good and in a timely manner. Thank you for a pleasant experience. More

Not happy with the service that was performed on my car. Had the oil changed and the oil minder was never reset nor was the old sticker removed and replaced with an updated one. Additionally, my vehicle i Had the oil changed and the oil minder was never reset nor was the old sticker removed and replaced with an updated one. Additionally, my vehicle is a Lincoln MKX and it was supposedly serviced at a Lincoln dealership and wasn’t even washed or vacuumed. I bought my last car at a Kia dealership and this was customary. Also asked to have my coolant changed and there were issues with that. This was my first actual maintenance service there since I bought the vehicle and not a good experience. All they did was offer me a complimentary oil change for the next time. I was never even offered one when I bought the car which in my experience this seems to be customary also. Take it for what it’s worth, but would you have work done on your vehicle there? More

My truck is a fleet vehicle. Everything was handled without me having to get involved. They worked around my schedule and kept me on time. without me having to get involved. They worked around my schedule and kept me on time. More