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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
543 Reviews

543 Reviews of Phil Fitts Ford & Lincoln - Service Center

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June 07, 2021

Always enjoy working with Kenny at the Service Desk at Phil Fitts Lincoln--he always takes care of his guests and sees that everything is done as asked. More

by NWPAPHIL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny
June 03, 2021

I would recommend them. Excellent job on the body work and very polite service. They were great with paperwork and timing of the work and help with rental More

by susielell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021

Wonderful experience from start to finish. Every employee we engaged with was extremely nice and helpful. We will continue to use Phil Fitts Ford as our ford dealership and Highly recommend then to anyone. More

by GWA0044
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Boone Lyons
May 26, 2021

Extremely professional staff, they check with you if you’re in the waiting area. Pleasant support staff, polite and respectful! I chat with my original sales representative, Darius...always remembers More

by FISHBEAREGE
Customer Service
Recommend Dealer
Yes
Employees Worked With
Sorry I missed her name, woman who checks clients out , Kevin Whitty
May 25, 2021

It is always a pleasure to visit Phill Fitts Ford. The sales and service departments are both friendly, accommodating and professional. Thanks for another great experience. More

by JAIME.DAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison, Kevin Whitty
May 18, 2021

Work completed in a timely manner. Kevin was friendly.I Work completed in a timely manner. Kevin was friendly. I would consider using this dealership again but I will no longer provide or fill out reviews More

by jacopogm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
May 17, 2021

Had vehicle in for a recall service notice. In performing the repair, a problem occurred which required an extended waiting time. Kevin advised me of this and was able to get me a loaner vehicle so I did not More

by GLGALLAGHE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
May 17, 2021

Friendly, efficient service. I needed an oil change ant tire rotation. I noticed my inspection would be due in a couple of months; they did that as well. More

by buckws
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
May 17, 2021

I take both my Ford and my wifes chevy to this dealership for service. They are always friendly and do an outstanding job no matter the task. More

by robert.leilani10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison, Kevin Whitty
May 11, 2021

Pleased with all work done that day, did not wait a long time for work to be done. Took care of getting my Ford Pass to pay for work. More

by terry_tanner1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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