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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
543 Reviews

543 Reviews of Phil Fitts Ford & Lincoln - Service Center

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June 28, 2021

great service. Very professional in addressing my concerns. Always helful More

by drunyon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Carter!!!!!!!!!!!! Jim!!!!!!!, Kevin Whitty
June 28, 2021

Tony in the Collision Dept. is wonderful. Worked around my schedule and my truck looked like the day I bought it when I picked it up. Very pleased. More

by SPRATT4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 27, 2021

Friendly polite and kept us informed of progress!! Very pleased with our experience More

by luannmccrumb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2021

Wait time was long, but was treated very well & everybody is always so nice. I don’t know who took care of me at the service desk. But he was not any of the pictures on the next page so I had 1 person to cho More

by DODEAN0203
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
June 25, 2021

Tony in the bodyshop is a blessing and a God's send. Is on top of everything and handles it all in a timely manner. More

by butterfly8888.rf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
June 22, 2021

Kevin was super nice and helpful. He worked with me and my work schedule. In years past the service was not so great. I am glad to see the change. More

by MAC1CUNNINGHAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
June 18, 2021

Very poor vehicle was still broke when I left would not recommend there service department and the service advisor had a attitude I wasted 4 hours and also had to pay for a rental car out of pocket More

by wmiller7
Recommend Dealer
No
Employees Worked With
Kevin Whitty
June 15, 2021

I would highly recommend and have, for anyone wanting a great experience in buying a vehicle with awesome customer service and super friendly staff. Ask for Albee Mangino, he's outstanding. 😊 More

by glenda394
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : They were all super nice.
June 09, 2021

Kenny Carter always does a great job of taking care of my car. His staff is as professional as they come. A good job as usual. More

by BNWORB1999
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
June 08, 2021

Always have had great experiences working with their service department especially Kenny. He always tries to accommodate your needs. Very easy to work with and always professional. More

by GCARR56123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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