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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
529 Reviews
Call Service Center (724) 658-3521

529 Reviews of Phil Fitts Ford & Lincoln - Service Center

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October 05, 2024

Kenny is outstanding! I look forward to calling for service appointments knowing I get to deal with such a great person like him. He took care of my vehicle needs once a More

by bronco-buster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
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Oct 07, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kenny here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

October 03, 2024

Greg Knauf and team were great to work with. Very happy with my order, purchase, and process. More

by Jeff S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2024 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience, Jeff! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

October 03, 2024

Oustanding customer service as well as repairs. Rob listened to our concerns and followed through with ordering the correct parts. I will be back. More

by KELLIOTT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Fisher, Jim Cartwright
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Oct 03, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

September 22, 2024

Phil Fitts is alway reliable and helpful. The service is top notch and I can recommend them to others More

by chyatesg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Report | Print
Sep 23, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! Kenny and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

September 01, 2024

Always excellent customer service! Friendly staff. Clean bathrooms. Convenient . . Very helpful if I have questions More

by Heinzsteeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phil Fitts Ford & Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

August 17, 2024

The guys at the service desk were awesome. Very patient and answered all my questions! Very knowledgeable and flexible! More

by DONBOYLES32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby
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Aug 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, Don, and we hope to see you again! Thank you from the Phil Fitts Family

August 05, 2024

You'd be hard-pressed to find better service (for yourself or your vehicle) than at Phil Fitts. They all around do everything to make sure your experience is one you feel good enough coming away fro More

by bronco-buster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken and Jim in the service dept
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Aug 05, 2024 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan, Ken, and Jim met your service expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

August 03, 2024

As always, I received great service. The staff was helpful and friendly. My service was completed without wait. More

by SKBURNS0612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter and Rob Fisher
Report | Print
Aug 04, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

August 01, 2024

Always exceptional service Friendly customer service and care Never worry about my truck being in good hands More

by burtonbaker38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Carter
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Aug 02, 2024 -

Phil Fitts Ford & Lincoln responded

Burton, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

August 01, 2024

Tony's body shop provides exceptional service & consistently goes above & beyond to ensure customer satisfaction! More

by JONATHAN KURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2024 -

Phil Fitts Ford & Lincoln responded

Jonathan, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

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