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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
525 Reviews

525 Reviews of Phil Fitts Ford & Lincoln - Service Center

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September 01, 2024

Always excellent customer service! Friendly staff. Clean bathrooms. Convenient . . Very helpful if I have questions More

by Heinzsteeler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Phil Fitts Ford & Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

August 17, 2024

The guys at the service desk were awesome. Very patient and answered all my questions! Very knowledgeable and flexible! More

by DONBOYLES32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robby
Aug 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, Don, and we hope to see you again! Thank you from the Phil Fitts Family

August 05, 2024

You'd be hard-pressed to find better service (for yourself or your vehicle) than at Phil Fitts. They all around do everything to make sure your experience is one you feel good enough coming away fro More

by bronco-buster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken and Jim in the service dept
Aug 05, 2024 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan, Ken, and Jim met your service expectations. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to having you as a valued customer for many years to come! Thank you from the Phil Fitts Family

August 03, 2024

As always, I received great service. The staff was helpful and friendly. My service was completed without wait. More

by SKBURNS0612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter and Rob Fisher
Aug 04, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you from the Phil Fitts Family

August 01, 2024

Always exceptional service Friendly customer service and care Never worry about my truck being in good hands More

by burtonbaker38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Carter
Aug 02, 2024 -

Phil Fitts Ford & Lincoln responded

Burton, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

August 01, 2024

Tony's body shop provides exceptional service & consistently goes above & beyond to ensure customer satisfaction! More

by JONATHAN KURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

Phil Fitts Ford & Lincoln responded

Jonathan, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

July 22, 2024

I recently had the pleasure of having my car repaired by Phil Fitts Ford and Lincoln after an automobile accident, and I am extremely pleased with the service I received. From the moment I walked in, More

by chrbok01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
Jul 22, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

July 20, 2024

The repair shop did an amazing job fixing my car after I hit a deer. They were professional and extremely nice. They kept me up to date and made sure I was aware of everything going on. I was extremely happ More

by heather04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2024 -

Phil Fitts Ford & Lincoln responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

July 18, 2024

They were great. Fast, proficient, and friendly. They will be my n̈ew ford garage.thank you. More

by Herkplatts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2024 -

Phil Fitts Ford & Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

July 18, 2024

Phil Fitts Ford Service department was fast and courteous. They took care of everything I asked them to do, and kept me informed along the way. Great place to have service work done. I’ve also boug More

by Ben Bair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny in service
Jul 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you, Ben! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

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