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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
542 Reviews

542 Reviews of Phil Fitts Ford & Lincoln - Service Center

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August 07, 2021

I’ve been a Ford customer here over 20 yr. I am disappointed that no Covid-19 precautions were in place in the waiting room. Reconsidering ever buying here again because of this. More

by KARENJOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
August 07, 2021

I dont want to write anything I just want to leave a rating so not sure why I cannot just send this without typing something More

by BWOOLEY1992
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Whitty
August 05, 2021

Good dealershipGood service friendlyHowever when you Good dealership Good service friendly However when you get 396.00 dollars worth of service work done in service department they would at least wash More

by Jrichardson421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny service
August 05, 2021

Always get food service at Phil Fitts Ford. Staff is friendly and work is done in a timely manner. Comfortable waiting area as well. Thanks More

by HFELTROP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
August 03, 2021

Tony and his team in the collision center provided exceptional work, kept me well informed and car was ready on time. I will be back. More

by lmr5689
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 02, 2021

Everyone is very kind and friendly. Quick and efficient. Can answer any questions that may arise. Thank you for great service! With my new purchase I won't go anywhere else! More

by MISYL4360
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty, Boone Lyons
August 02, 2021

Always happy with the service department here, very easy to work with and always happy to help / answer questions. Facility was clean and I was able to work quietly in one of their desks while I waited. More

by jhargis82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
July 31, 2021

Very happy with Phil Fitts body shop as always! Handle my warranty claim super fast and had the part replaced within days ! Tony is always very pleasant and helpful. More

by outdoorsolutions2004
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 30, 2021

Very pleased with the body shop! They did an awesome job repairing my car. Looks like a brand new car! The detail on my car was phenomenal!! I would highly recommend them to anyone! More

by cathypenwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 27, 2021

Excellent. Service manager was top shelf tech listened to my needs. Did not have to wait. They saw me at my appointment time. Took care of my recall quickly More

by kkuhn6
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison, Kevin Whitty
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