Phil Fitts Ford & Lincoln - Service Center

Service is always accurate and professional. Highly Recommend this dealership and the service department. Thank you for what you do. John Caffro is exceptional as always! Recommend this dealership and the service department. Thank you for what you do. John Caffro is exceptional as always! More

I feel very comfortable taking my care there. They do a great job on my cars.with COVID I have been concern about going places. I have no concern going there. great job on my cars.with COVID I have been concern about going places. I have no concern going there. More

My car was towed to them for a flat tire. No one could get the lug nuts off, they replaced all the lug nuts and got me a new tire. They got the car in the afternoon, and got it back to me early the next get the lug nuts off, they replaced all the lug nuts and got me a new tire. They got the car in the afternoon, and got it back to me early the next morning! More

Overall, this was the best customer service experience I could hope for. Tony was awesome and kept me informed of how things were going. My car was fixed and looks like nothing ever happened. could hope for. Tony was awesome and kept me informed of how things were going. My car was fixed and looks like nothing ever happened. More

Fast, friendly, service from the appointment arrangement through the day of the service. No complaints. through the day of the service. No complaints. More

Polite, helpful. Great service! Body shop did a fantastic job! Brian Grantham was very helpful when assisting in what direction I needed to go and who I needed to speak to about work needing done o fantastic job! Brian Grantham was very helpful when assisting in what direction I needed to go and who I needed to speak to about work needing done on my truck. Tony in the Collision Shop was professional, kept me up to date on progress, and the work was top notch. More

I bought my 2014 Ford Fusion at Phil Fitts and I have had it serviced there since day one. From the sales experience with Darius to the service experience with Kenny and team, this is a first class dealershi it serviced there since day one. From the sales experience with Darius to the service experience with Kenny and team, this is a first class dealership. You are not just a number here, you are a valued customer. That’s why they have been in business here for years! More

I’ve been a Ford customer here over 20 yr. I am disappointed that no Covid-19 precautions were in place in the waiting room. Reconsidering ever buying here again because of this. disappointed that no Covid-19 precautions were in place in the waiting room. Reconsidering ever buying here again because of this. More

I dont want to write anything I just want to leave a rating so not sure why I cannot just send this without typing something rating so not sure why I cannot just send this without typing something More

Good dealershipGood service friendlyHowever when you Good dealership Good service friendly However when you get 396.00 dollars worth of service work done in service department they would at least wash Good dealership Good service friendly However when you get 396.00 dollars worth of service work done in service department they would at least wash the vehicle More