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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
529 Reviews

529 Reviews of Phil Fitts Ford & Lincoln - Service Center

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September 08, 2021

The service is always fast and always friendly and knowledgeable employees. Never pressured into or told you need something when you don’t. It’s always only what you need nothing extra. More

by JUNGLE66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter , Kevin Whitty
September 08, 2021

I've had a great experience at Phil Fitts Ford for many years. It's always a pleasant experience buying a car and getting it serviced. More

by sherbaby64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
September 03, 2021

Very professional body and parts department. Showed me options in truck accessories for my new truck. Installed perfectly and will stop back for service again. Very satisfied. More

by MDA2K7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

You all did a fantastic job. Thank you for everything that you did to help me and keep me informed of the progress of my car More

by lmcconnell84
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony and michelle, Kevin Whitty
August 30, 2021

Was in for repaircwork. Very good service. Tony did great job keeping me updated on progress. Ensured my safety but going above and beyond to check out potential problem. Car looks brand new More

by DebbiJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva- wonderful to work with
August 30, 2021

My family and I couldn’t be any happier with the treatment we received from the Phil Fitts Body Shop team after a recent accident. From the repair estimate, the arrangements for a rental car, the hi More

by gmetteejr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle
August 29, 2021

Tony very helpful. Parts were long wait. Not Tony’s fault or Dealers. Car was there for 3 months. When rental term was up Dealer ship loaned out a service vehicle. Very considerate since it wasn’t there faul More

by l1903mcmullen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2021

They were very informative and friendly. Also, they were prompt. I will continue to go there and would definitely recommend them to my family and friends. More

by vegas1031
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim in service dept.
August 23, 2021

Fast and efficient service. Immediate concern and knowledge made a fast remedy to problem. Had a technician address the problem and solved in minutes. Service could not have been better More

by kenclifton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Carter, Kevin Whitty
August 18, 2021

Friendly, reliable and sincere. Recommend highly! Also provide quality work in a timely manner. The Fitts team is on top of their game, from the top down. More

by Kim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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