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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
529 Reviews

529 Reviews of Phil Fitts Ford & Lincoln - Service Center

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October 01, 2021

Had my car inspected. Plan the staff was prompt and courteous. They even washed my vehicle. Great job Kenny! More

by fritterprincess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny, Kevin Whitty
September 28, 2021

Friendly clean courteousEvery time I go there I get tremendous service I will definitely tell my friends More

by vincericcio52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rod frenzy laundry to g, Becki Davison, Kevin Whitty
September 27, 2021

They always take care of you and your vehicle. Have been going there for over 30 years. Our kids go there too. More

by sherbaby64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
September 25, 2021

Outstanding job thank you very much for all you do for me and give A big shout out to the Woman that took my money. More

by Michael.evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
September 23, 2021

I always take my car for the works in the fall. They check everything and let me know my car is ok for the winter! More

by Aunt Liz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
September 21, 2021

Wanted to purchase oil filters for my truck and had to wait 25 minutes for the parts. More

by dsh5095
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Whitty
Nov 11, 2021 -

Phil Fitts Ford & Lincoln responded

We appreciate your feedback and we also apologize for your wait. Please feel free to call in your parts order ahead of time if you would in order to expedite your handling. Also, our cashier is always at the window and can get the parts department out quicker if you're in need of service. Our aim is to help you quickly and efficiently so we apologize again for your delay.

September 21, 2021

I won't take my Lincoln anywhere else. There are other Ford dealerships closer to me but I prefer and will drive the long distance to Phil Fitts Ford and Lincoln bc of they're knowledge and they're profes More

by KAIANDKOA1955
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod, 5 star, Mike, 5 star, Kenny 5 star and Jim 5 star
September 20, 2021

Phil fitts Ford always treats me and my car very well! They take good care of their customers! More

by maddielohr32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
September 15, 2021

They keep you informed about your car. Thorough and nice to talk with, on any questions More

by kerrage.jc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
September 10, 2021

Great experience getting service for my car as always. Kenny lets me know if there is any maintenance required, and as a result I have never had a car breakdown. More than once they have saved me money More

by KEITHSOPER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny, Kevin Whitty
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