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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
529 Reviews

529 Reviews of Phil Fitts Ford & Lincoln - Service Center

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October 13, 2021

My experience was with the body shop. The personnel are fantastic. Knowledgeable, friendly, prompt and easy to deal with and that's an understatement. Oh, and they do excellent work. More

by bregal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tonys assistant
October 13, 2021

Did good work and was very quick at getting my vehicle back to me without any problems. More

by dragonfire1075
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
October 11, 2021

It took 2attempts to get check engine light to go out. So far so good More

by jfm_54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken service
October 11, 2021

Both service and office staff were very pleasant and understand my needs and concerns with my vehicle..the dealership itself is beautiful and the sales people were not pushy or quick to hound you unlike More

by lj_bove
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
October 07, 2021

Once again it was a spectacular vehicle experience. I just came in for The Works service and an inspection. I looked up my salesman to say hello and see how his family is doing and before I knew it I wa More

by cobull123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
October 07, 2021

The service is great with professional staff. Everyone is helpful from start to finish. I will keep coming back! More

by cbsmeltzer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken, Kevin Whitty
October 06, 2021

This dealership has a very polite and professional staff. My first experience was enjoyable and I would highly recommend Phil Fitts Ford. More

by 19GLEN58
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Karen , Kevin Whitty
October 05, 2021

Very professional and friendly environment . Fast and efficient . Everyone at the dealership are helpful and friendly . More

by BLACKPUG18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
October 04, 2021

As always, the staff at Phil Fitts was top notch, went in for a service appointment, and was greeted by all the staff in a professional manner. From service, sales, parts, body shop, I’d never choose a diffe More

by Jyaksich
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Whitty
October 04, 2021

Got my tires replaced and the car ready for winter. The service department did a great job as always More

by jjcartwright99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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