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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
529 Reviews
Call Service Center (724) 658-3521

529 Reviews of Phil Fitts Ford & Lincoln - Service Center

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January 31, 2022

Great people Answered all my questions satisfied with the work very professional and right on time More

by craigmelissa13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Body shop manager Tony
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Jan 31, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Thank you from the Phil Fitts Family

January 09, 2022

Always accommodating, friendly, and helpful. I highly recommend them for all your Ford service needs. More

by gcommesso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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Jan 09, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your excellent review! We are so glad that Kevin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Phil Fitts Ford & Lincoln. Please don't hesitate to reach out if you need anything else. Thank you from the Phil Fitts Family

January 08, 2022

Great Service Department. I’m a commercial account and require prompt scheduling and appointments completed on-time. Have never had a problem with either requirement. More

by dglaser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim in Service
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Jan 09, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

December 02, 2021

They were very friendly and got my truck in and out when they said they would have it done More

by philfrasso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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Dec 02, 2021 -

Phil Fitts Ford & Lincoln responded

Phil, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln, we look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

November 29, 2021

Outstanding....work done right, on-time and for a fair price! Kenny always takes great care of me! More

by Jcournan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter and John Caffro, Kevin Whitty
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Nov 29, 2021 -

Phil Fitts Ford & Lincoln responded

We are very happy to hear Kenny provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

November 19, 2021

They are so kind here and very helpful. They can schedule right away which is great More

by XHXSB3N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny, Kevin Whitty
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Nov 20, 2021 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

November 13, 2021

Service was great. The entire team worked hard to resolve my issues, even with the difficulty getting parts. Would definitely recommend Phil Fitts Ford to anyone looking for a new car or needing service!! More

by sjjballison
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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November 11, 2021

Awesome customer service. The people that work here actually care that you have a good experience! They ensure customer satisfaction! More

by aoifemurdock
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boone Lyons
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November 04, 2021

Awesome as always. Thank you for always making sure everything is good to go on our vehicle. More

by VEX_5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Cartwright, Kevin Whitty
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November 03, 2021

It took three trips but I think they have found the problem with my engine. It has been running very well since I got it back More

by jfm_54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Report | Print
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