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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
529 Reviews

529 Reviews of Phil Fitts Ford & Lincoln - Service Center

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May 21, 2022

Had accessories installed by the collision department and had to immediately return just after getting home after checking out my new accessories. The problem was fixed quickly but I'm not confident that th More

by HamSlice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tony Oliva
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2022 -

Phil Fitts Ford & Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Thank you from the Phil Fitts Family

May 26, 2022 -

HamSlice responded

Phil Fitts had that opportunity when I returned to correct the issue, you can not pay me for a good review. This review is accurate and fair to what I experienced during my visit. Ford's website publishes labor cost for accessories and I was charged more than double what the website states. The accessories were not installed correctly and I fixed it myself even after bringing it back a second time. I didn't feel bringing it back a 3rd time would do anything but waste more of my time. I won't be buying any accessories or have them installed at this location.

May 16, 2022

Always on top fast service never fails I have bought numerous vehicles for my wife myself and my daughter and Phil Fitts Ford always nice service they go out of their way to help you out More

by threeflagslandscaping
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian, Kevin Whitty
May 16, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you! Kevin, Brian, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

May 11, 2022

They are Very kind, and timely response to messages. Affordable and able to work with my schedule. More

by ASHLEYAESCHBACHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
May 11, 2022 -

Phil Fitts Ford & Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln, we look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

May 02, 2022

Very professional and explained what was done and what may have to be done on next inspection More

by TJDLCPA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
May 02, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

May 02, 2022

Love all the employees at Phil Fitts. They all do a great job. Great service anytime I'm there. More

by sherbaby64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
May 03, 2022 -

Phil Fitts Ford & Lincoln responded

We are very happy to hear Kevin provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

May 01, 2022

Very knowledgeable and professional staff. Always willing to help in ways that will help you. Always willing to go that extra mile to get you what you want. More

by JUNGLE66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
May 02, 2022 -

Phil Fitts Ford & Lincoln responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln, we look forward to serving you again! Thank you from the Phil Fitts Family

April 22, 2022

PF Bodywork is excellent! Their work is done in a very timely manner looks great. Car comes back looking like new! Plus they add a personal touch, they are just great to work More

by sam.l.mcdonald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula
Apr 25, 2022 -

Phil Fitts Ford & Lincoln responded

We appreciate your business, Sam, and our team looks forward to serving you again soon! Thank you from the Phil Fitts Family

April 18, 2022

Nice people good service. Always helpful when I go for help. Honest don’t try to sell you what you don’t need. More

by bkwm1568
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
Apr 18, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you from the Phil Fitts Family

March 14, 2022

Absolutely love the team in collision repair. They are the best in town hands down More

by spirit4321
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

March 07, 2022

OUTSTANDING DEALERSHIP BOTH SALES AND SERVICE,THE BEST,JUST BOUGHT FROM RON IN ALES AND HE IS THE BEST.. More

by jveon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison, Kevin Whitty
Mar 08, 2022 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

Mar 08, 2022 -

jveon responded

Thanks again, even after we did the deal Ron was one of the best to meet our needs, everyone at the dealership was so kind and helpful thanks again. Kenny in service is outstanding along with all the staff.

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