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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.8
543 Reviews

543 Reviews of Phil Fitts Ford & Lincoln - Service Center

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January 27, 2025

Friendly employees make everything so easy, and everyone that I have been in contact with is that way! Very efficient and professional yet customer friendly! Thank you! More

by Puckster820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ava Brocius
Jan 27, 2025 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

January 25, 2025

The service team at Phil Fitts Ford took such amazing care of me. The staff showed genuine concern and treated me more like a member of the family than just a customer. Thank you for making a stressful More

by Supernee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
Jan 26, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

January 23, 2025

Always excellent customer service. Technician communication is superb. Appointments are always timely. Inspection process is well organized. More

by SOCSTE81
Recommend Dealer
Yes
Employees Worked With
David Sochor
Jan 24, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

Jan 26, 2025 -

Phil Fitts Ford & Lincoln responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is ever anything else we can do for you! Safe travels!

January 16, 2025

I kept loosing air in tire and called Robbie Fisher got Zac Richman me right in and fixed it while I waited. Nail was found and removed and plugged! Excellent! More

by efisher7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Fisher
Jan 17, 2025 -

Phil Fitts Ford & Lincoln responded

It's great to hear that Robbie was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

January 15, 2025

Excellent service, body shop and sales, overall excellent dealership that really looks after its customers More

by cdl197200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Broderick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2025 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

January 13, 2025

As always, friendly, attentive, and timely in taking care of business! Everyone I met was very engaging. More

by vivianmahli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ava
Jan 13, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Vivian, and we look forward to working with you again. Thank you from the Phil Fitts Family

January 13, 2025

Took vehicle in for a couple lights on dash and the fan was running extremely loud. Rob the advisor was great and explained things to me well. $618 later the fan is still running loud. The lights on dash i More

by Jemorgan13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob
Jan 13, 2025 -

Phil Fitts Ford & Lincoln responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Thank you from the Phil Fitts Family

January 12, 2025

Clean facility! Friendly staff throughout the dealership. Helpful & offer explanations prior to doing any service. More

by Sharon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sharon, and we look forward to working with you again. Thank you from the Phil Fitts Family

Jan 14, 2025 -

Phil Fitts Ford & Lincoln responded

Hi Sharon, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jan 15, 2025 -

Phil Fitts Ford & Lincoln responded

Hi Sharon, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2025

Kind, considerate and professional. I have only dealt with the srvice department and they are top notch. More

by wayne.gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Jan 08, 2025 -

Phil Fitts Ford & Lincoln responded

Wayne, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Thank you from the Phil Fitts Family

December 30, 2024

Every time I use them, they are very efficient on timing and care to my vehicle. Always explain what needs fixed and offers great solutions More

by efisher7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robbie Fisher
Jan 02, 2025 -

Phil Fitts Ford & Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Phil Fitts Ford & Lincoln, we value our customers and we look forward to seeing you on your next visit. Take care!

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