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Phil Fitts Ford & Lincoln - Service Center

New Castle, PA

4.7
525 Reviews

525 Reviews of Phil Fitts Ford & Lincoln - Service Center

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November 08, 2024

I was very unsatified with the response I got when my sunroof was leaking on my bronco More

by GARY2315
Workmanship
Recommend Dealer
No
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2024 -

Phil Fitts Ford & Lincoln responded

Hello, we are so disappointed to learn of this situation you have described. Please reach out to us at (724) 658-3521 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

November 03, 2024

Went in for oil change and tire rotation with a dash light on for low pressure. Did not fix the tire pressure light on the dash it was on as soon as I started the engine at dealership and service rep sa More

by samholmes76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Nov 05, 2024 -

Phil Fitts Ford & Lincoln responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (724) 658-3521 at your earliest convenience to discuss how we can turn your experience into a positive one.

November 01, 2024

Was able to get right in and oil and filter was changed by a great staff excellent service team More

by Rick Rager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny service team
Nov 04, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, Rick, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

October 28, 2024

Wonderful customer service but Very inconsistent mechanical work. We’ve had oil changes and inspections done on the same car and sometimes they fill fluids, other times they don’t. One time we urgen More

by SHAFEAF41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Phil Fitts Ford & Lincoln responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Thank you from the Phil Fitts Family

Nov 01, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Please give us a call at (724) 658-3521 if you’d like to discuss this matter further. We look forward to hearing from you. Take care.

October 20, 2024

I always get great service when I go to this wonderful Ford and Lincoln dealership! More

by MUSTANGGT851
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter in service department
Oct 20, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for choosing Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

October 08, 2024

Very accommodating to pick up my car at work and dropping it off when done More

by wagneramy84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

October 05, 2024

Kenny is outstanding! I look forward to calling for service appointments knowing I get to deal with such a great person like him. He took care of my vehicle needs once a More

by bronco-buster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
Oct 07, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Kenny here at Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

October 03, 2024

Greg Knauf and team were great to work with. Very happy with my order, purchase, and process. More

by Jeff S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Phil Fitts Ford & Lincoln responded

We are very happy to have provided you with such a positive experience, Jeff! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

October 03, 2024

Oustanding customer service as well as repairs. Rob listened to our concerns and followed through with ordering the correct parts. I will be back. More

by KELLIOTT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Fisher, Jim Cartwright
Oct 03, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

September 22, 2024

Phil Fitts is alway reliable and helpful. The service is top notch and I can recommend them to others More

by chyatesg
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny
Sep 23, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! Kenny and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

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