Phil Fitts Ford & Lincoln

Hatch Back Latch The latch on the hatch back has been acting up. The first time I was in it was replaced. After awhile the hatch back at times does not want to latch The latch on the hatch back has been acting up. The first time I was in it was replaced. After awhile the hatch back at times does not want to latch securely again. The service department spent a lot of time trying to figure out what is happening. It is only happening at times when we use it. It happened again today at my church when someone else was closing the hatch back after taking things out of my car. I immediately took it up to the service department but when I arrived, it was latched securely. Service department has me keeping a record for the next few weeks to write down when it happens , telling the temperature outside, time of day, if it been outside overnight vs being in the garage at night. I am so glad that the service department is taking me seriously. Just love Kenny and Jason and the men who try to figure this out for us. More

Good Sales and Service I have always found the personnel at Phil Fitts Ford to be friendly and helpful. They have taken good care of me and my cars. I have always found the personnel at Phil Fitts Ford to be friendly and helpful. They have taken good care of me and my cars. More

Sales Very friendly and helpful. Listen to what I needed in my new car. Got me into the price and payment range I needed to be in. Very friendly and helpful. Listen to what I needed in my new car. Got me into the price and payment range I needed to be in. More

Great and professional Salesman My salesman Darius was very effective and professional and he got me the vehicle I wanted... very happy with my service and always enjoy my Ford vehic My salesman Darius was very effective and professional and he got me the vehicle I wanted... very happy with my service and always enjoy my Ford vehicles. Thank you for helping me with my purchase . More

Friendly and easy experience My family and I had an easy and pressure free buying experience. The dealership was great family friendly atmosphere. The next time we are in the ma My family and I had an easy and pressure free buying experience. The dealership was great family friendly atmosphere. The next time we are in the market we will be sure to check Phil Fitts out. More

Excellent Very efficient and efficient service. I was able to drop off my car and pick it up the next day. All was done within the time frame they gave me Very efficient and efficient service. I was able to drop off my car and pick it up the next day. All was done within the time frame they gave me More

Fast, friendly service I called Kenny on a Thursday to schedule a service appointment, he was able to schedule me the next day. This helped out tremendously since I work swi I called Kenny on a Thursday to schedule a service appointment, he was able to schedule me the next day. This helped out tremendously since I work swing shifts, I was not expecting to be scheduled that quick. Kenny was very professional from the time I spoke to him on the phone, until my appointment was completed. I was very impressed with everything!! More

8 or 9 return sales No pressure sales. Everyone treats me like family. They go that extra mile to ensure your satifaction from purchase to service..Thank you sometimes do No pressure sales. Everyone treats me like family. They go that extra mile to ensure your satifaction from purchase to service..Thank you sometimes doesn't seem enough More

New Car Purchase Great experience with purchasing a new car. Made the entire process simple, easy and clear. Thanks to Rod and all the staff for their time. Great experience with purchasing a new car. Made the entire process simple, easy and clear. Thanks to Rod and all the staff for their time. More

Very fast and professional! Have been dealing there for years and have never been disappointed! Very professional and courteous sales and service staff. Large selection of cars a Have been dealing there for years and have never been disappointed! Very professional and courteous sales and service staff. Large selection of cars and trucks to choose from. More