Phil Fitts Ford & Lincoln

Kevin and Kenny in Service Are EXCELLENT Friendly, professional, accommodating, helpful, easy to work with - sums up my experiences with the Service Dept at Phil Fitts Ford. The service is th Friendly, professional, accommodating, helpful, easy to work with - sums up my experiences with the Service Dept at Phil Fitts Ford. The service is the reason I keep returning to this dealership for over 20 years. More

Purchased Used Transit Passenger Van Everyone at the dealership was very friendly, professional, and helpful. We were looking for a passenger van to accommodate our large family. We found Everyone at the dealership was very friendly, professional, and helpful. We were looking for a passenger van to accommodate our large family. We found a van online, and called the dealership to get more information. Chris provided us with all of the information that we needed, and coordinated a visit to test drive the vehicle. The dealership is open late on Thursdays, which is great, so we drove up from Pittsburgh with our whole crew (6 kids) to check it out. We were worried about taking all of the kids, but everyone at the dealership was extremely kind and gracious to our family. The kids had a blast, and the process was painless. We highly recommend Phil Fitts Ford & Lincoln. More

Great "FAMILY" service Love buying vehicles from Phil Fitts, they work with your needs and budget and make you feel like family! Kenny in service always makes sure my vehic Love buying vehicles from Phil Fitts, they work with your needs and budget and make you feel like family! Kenny in service always makes sure my vehicle is running just the way it should! More

Dedicated salesman, quality service = happy customer! Although I have to travel 15 miles for service on my new Ford I find it an equal trade for quality salesmanship. I enjoy doing business with Darius C Although I have to travel 15 miles for service on my new Ford I find it an equal trade for quality salesmanship. I enjoy doing business with Darius Carter. He’s an upfront salesman. He works hard for his customers. I will continue doing business here as long as I feel they are doing right by me. I haven’t gotten to know the service dept that well but I’m hoping they are as good as the sales staff. It’s not easy to get an appointment that works with my job hours and the fact that I travel for the service. They can’t always accommodate. I took my previous lease local for inspection and oil change for that reason. More

Great 1st service encounter on my F-150 here! The technician gave me a rundown on the oil change and other items done with the "Works Package, He also showed me some things I specifically asked ab The technician gave me a rundown on the oil change and other items done with the "Works Package, He also showed me some things I specifically asked about including how update the the "oil change" system after the oil/filter is changed. I will not need to make updates but was curious as how it is done since I had read about it. I also stopped to see the salesman who I purchased my truck from and thanked him again for the info on getting my truck serviced. Thanks Phill Phitts Ford!!!! More

Helpful Phil Fitts was helpful when I was in an unexpected emergency. They got me right in and right out with having to wait all day. Phil Fitts was helpful when I was in an unexpected emergency. They got me right in and right out with having to wait all day. More

Service I like doing business at Phil Fitts Ford. The service is excellent and the representatives are thorough and professional. Ken your the best service re I like doing business at Phil Fitts Ford. The service is excellent and the representatives are thorough and professional. Ken your the best service rep! More

Great Service As always, Phil Fitts and staff never disappoint! Recently I was in for service on my F-150. Called a few days prior, and set up a day and time that w As always, Phil Fitts and staff never disappoint! Recently I was in for service on my F-150. Called a few days prior, and set up a day and time that worked for me, as I walked in I was properly greeted. Service appointment went nice and quick, as I was waiting, I wandered around and talked amongst other staff members! Phil Fitts never disappoints! More

Buyer beware Dear car buyer My father purchased a used vehicle in March, 2019. Within 30 days, he had an unwarranted repair for a rear backup camera. Phil Fitts Dear car buyer My father purchased a used vehicle in March, 2019. Within 30 days, he had an unwarranted repair for a rear backup camera. Phil Fitts was more than ready to sell him a service agreement which added close to 3000.00 additional cost to the price of the vehicle. Now, I have never been a fan of maintenance insurance, and upon learning, I spoke to the salesman, and told him my father, age 85, who drives less than 10,000 miles a year, didnt need a 2 year, 3000.00 insurance and i wanted to cancel the policy, ASAP. I was assured that the policy could be canceled after the repair was made, and my Dad would not have to pay an additional monthly installment. Ok, lets get it repaired Well, as of today, July 15, 2019, the repair has not been completed, even thought Phil Fitts was paid for the repair in May, 2019. My dad has been to Phil Fitts a total of 5 trips, and still the issue has not been resolved. But Phil Fitts has been paid for the repair. The service department says there is a part on backorder. But does the service department call the customer to give an update? No. Not even a courtesy call to apologize for this delay, or to offer some sort of compensation for his having to pay monthly for an unnecessary service agreement. So, beware of these tactics Don't expect to have a return call when a problem arises. Poor customer service reigns very high at Phil Pitts Ford. Buyer, beware and forewarned More

New Car Great dealership with sales people you can trust with great vehicle service as well! Enjoyed the overall experience and will return when I am in need Great dealership with sales people you can trust with great vehicle service as well! Enjoyed the overall experience and will return when I am in need of another purchase. More