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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,204 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,204 reviews

March 11, 2024

Our salesman David King did an awesome job helping us to find what we wanted. More

by ruby19580
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Phil Fitts Ford & Lincoln responded

Hi Ruby: Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Phil Fitts Ford & Lincoln are glad to have you as a customer. Thank you from the Phil Fitts Family

March 09, 2024

While experience was pleasant. Albee was a great salesman. Quick easy and in and out . I actually just referred a friend who’s looking for a pickup More

by Lazyhorsestangs
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

Mar 12, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

March 09, 2024

Very professional speedy service. Returned in a very clean condition. Very professional employees in the service department. More

by JUNGLE66
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
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Mar 11, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you from the Phil Fitts Family

Mar 11, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2024

I had an appointment at 8 am for an oil change and coolant flush. Snice my wife and I had several appointments in town, she picked me up so we could go to our appointments. When our appointments wer More

by mkguntown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dep
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Mar 08, 2024 -

Phil Fitts Ford & Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

March 06, 2024

Rodney Franzi was great. .He made the sale very easy...he really worked with us... More

by 610buzzman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

March 06, 2024

The service I had completed was done promptly and professionally. They did a very good job! More

by STOYERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you from the Phil Fitts Family

March 01, 2024

Repair work was excellent. Kenny stepped me through and kept me in touch during the entire process. Thanks, Kenny. More

by medure.amusements
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
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Mar 01, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks for sharing about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

February 27, 2024

This is my 3rd purchase from Albee and Phil Fitts Ford. Always smooth and transparent! Excellent communication and easy to work with! More

by KRISTEN16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Phil Fitts Ford & Lincoln responded

Kristen, Thank you so much for choosing Phil Fitts Ford & Lincoln! Please let us know if Albee and our team can be of any more assistance! Thank you from the Phil Fitts Family

February 24, 2024

They are Easy to deal with. They Answered all my questions and concerns timely. And followed up More

by smbsw13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darius Carter
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2024 -

Phil Fitts Ford & Lincoln responded

Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

Feb 26, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we appreciate your feedback on our Staff's service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 20, 2024

This is my second truck from Phil Fitts Ford. This one is brand new. Dan D the salesman was fantastic to deal with. I’ll be buying all my vehicles from Phil Fitts Ford. Great owner all the way do More

by Jrude4732
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Oliva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Duncan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kate Elliott
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Feb 20, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Dan delivered such a great experience! Thank you from the Phil Fitts Family

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