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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,259 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,259 reviews

July 18, 2024

Phil Fitts Ford Service department was fast and courteous. They took care of everything I asked them to do, and kept me informed along the way. Great place to have service work done. I’ve also boug More

by Ben Bair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny in service
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Jul 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you, Ben! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Phil Fitts Ford & Lincoln. Thank you from the Phil Fitts Family

July 18, 2024

I felt like Inwas wellntaken care of. They were very professional and quickly took care of my problem More

by wardkenneth90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenny Carter
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Jul 19, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you, Kenneth, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team and look forward to working with you again. Thank you from the Phil Fitts Family

July 17, 2024

Quick in & out for a necessary recall. Scheduled ahead & they were more than ready. Thanks! More

by PLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
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Jul 17, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 12, 2024

Kenny is the best 👌 👍 by far. None better than him and John Caffro. John is the best mechanic I know. More

by Donmic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 13, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

July 08, 2024

Time to trade in our Fusion. Albee did a great job finding the perfect vehicle! A beautiful Lincoln Corsair! More

by paula.philfitts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 08, 2024 -

Phil Fitts Ford & Lincoln responded

Hi Paula: It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Phil Fitts Ford & Lincoln! Thank you from the Phil Fitts Family

July 08, 2024

I presented an antique Ford and by golly, they were able to help me and do the work. Nothing but good to say about this deLer's service department. More

by bonesona1a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, do not remember service desk person's name.
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Jul 08, 2024 -

Phil Fitts Ford & Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln. We look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

July 04, 2024

Friendly, nice people timely service ok now to write at least 15 words or can exit More

by daller0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jul 05, 2024 -

Phil Fitts Ford & Lincoln responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

June 24, 2024

They are friendly, caring, try to schedule appointments at my convenience, waiting area is comfortable. More

by lauramac111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Knauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2024 -

Phil Fitts Ford & Lincoln responded

Thanks, Laura, for sharing your thoughts about your experience with Phil Fitts Ford & Lincoln. We appreciate your business and hope to see you again soon! Thank you from the Phil Fitts Family

June 22, 2024

Absolutely greatest experience buying a car EVER. ...! I have already recommended them to several people.... I'll be back for my next car I promise.... More

by jolene.mcdaniel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Grantham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Calli
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Jun 23, 2024 -

Phil Fitts Ford & Lincoln responded

Hi, we are happy we could make your experience a positive one! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 11, 2024

Albee was amazing… he went above and beyond for me and I really enjoyed my experience.. he’s an amazing salesman.. More

by al.duncan123
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Altman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albee Mangino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2024 -

Phil Fitts Ford & Lincoln responded

Al, We are so glad that Albee had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Thank you from the Phil Fitts Family

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