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Phil Fitts Ford & Lincoln
New Castle, PA
1,232 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,232 reviews
February 01, 2020
The service department handled scheduling appointment in a friendly and timely manner. Fixing the vehicle recall issue was done promptly and efficiently. Very satisfied with service provided. a friendly and timely manner. Fixing the vehicle recall issue was done promptly and efficiently. Very satisfied with service provided. More
by GEOBEV521
Verified CustomerEmployees Worked With
Kevin Whitty
February 01, 2020
Always a pleasure working with Phil Fitts Ford I'm any capacity. Sales, service or whatever, they're always personable, professional and prompt! I appreciate it! capacity. Sales, service or whatever, they're always personable, professional and prompt! I appreciate it! More
by susanrenee5662
Employees Worked With
Kenny Carter
January 31, 2020
My Family and I have been coming to Phil Fitts for years. The entire staff is so nice, I’m happy to be back with Ford! The entire staff is so nice, I’m happy to be back with Ford! More
by EMPFAFF01
January 27, 2020
Rod was great with us He cares about the people he deals with. He worked with us to get us the deal we were comfortable with. with. He worked with us to get us the deal we were comfortable with. More
by KAREN2952
Employees Worked With
January 27, 2020
Warranty service. Dealership is clean and has a nice waiting area. The only complaint i Had was, you had to turn your head sideways to watch the TV. Creating a stiff Dealership is clean and has a nice waiting area. The only complaint i Had was, you had to turn your head sideways to watch the TV. Creating a stiff neck. Warranty service on my car was done in a timely manner. Thanks Jason and crew. More
by ASPNX
Employees Worked With
Kevin Whitty
January 27, 2020
Always courteous and polite schedules appointments in a timely manner very helpful with any questions I may have very easy to deal with never had an issue that they dis not help me with timely manner very helpful with any questions I may have very easy to deal with never had an issue that they dis not help me with More
by JEAN3487
Employees Worked With
Kenning at the service desk, Kevin Whitty
January 26, 2020
Service was good. They got my alignment fix when i came back. Color match good on my car. Being mustang dowm in may for oil change back. Color match good on my car. Being mustang dowm in may for oil change More
by dakotajones48
January 23, 2020
F150 Warranty Service I was extremely pleased with the warranty work done on my F150. They took care of me by not only fixing my truck, but also by providing a vehicle to I was extremely pleased with the warranty work done on my F150. They took care of me by not only fixing my truck, but also by providing a vehicle to use while mine was being serviced. Truck sounds and runs great! More
by jphupp
Employees Worked With
Kevin Whitty
January 18, 2020
Excellent Service Scheduling online is very convenient! The service center staff always anticipates my needs and keeps very good records of my past service work. They Scheduling online is very convenient! The service center staff always anticipates my needs and keeps very good records of my past service work. They don’t try selling me service I don’t need. More
by STACEY_RYDER
Employees Worked With
Kevin Whitty
January 13, 2020
Outstanding customer service Very courteous and helpful employees. Did not waste my only day off for the week. Scheduled service for 9:00am. Service completed by 10:30am Thanks to Very courteous and helpful employees. Did not waste my only day off for the week. Scheduled service for 9:00am. Service completed by 10:30am Thanks to all. More
by DBOOHER
Employees Worked With
Emily and Micahlee, Kevin Whitty
