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Phil Fitts Ford & Lincoln

New Castle, PA

4.8
1,233 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,233 reviews

May 11, 2020

I think they treated me fairly on buying my Lincoln but when I had my oil changed and tires rotated it cost me sixty one dollars. That’s just way too much so I don’t want to go back for any service and be More

by steve1528.sc
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Hietsch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Becki Davison, Kevin Whitty
May 11, 2020

It was a favorable experience. Even though it was during the coronavirus pandemic, they were will into work the repairs of the car in as quickly as possible. I was pleased with the More

by Robby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken, Jason, and Michelle
May 11, 2020

Darius was awesome! The finance guy was great as well!! I would recommend them to anyone. Literally was there an hour and was out in no time More

by bossy127
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2020

Good experiences at Phil Fitts Ford Kenny has always taken good care of my cars. My last visit was no exception. I always ask for him when I need service for my cars. More

by andreworochena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Carter Jr.
May 09, 2020

Great!! Best experience ever from start to finish!! Rod was awesome! Friendly and efficient and it didn't take all day. I highly recommend this dealership. More

by teeanne20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rod Franzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sylvia Marsano
May 06, 2020

Service was great done very quickly all seems good. Only thing would be for the key pick up cashier should have gloves on or a mask. I did not notice hand sanitizer or anything in the vehicle indicating cl More

by MATTHEWCHRISTY6271
Recommend Dealer
Yes
Employees Worked With
Not sure of cashier name
May 06, 2020

Always a great experience with Phil Fitts Ford ! Phil Fitts Ford always gets it done! It feels like family when i walk into the store. It is the only place I would ever go and buy a car or truck! More

by outdoorsolutions2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Altman
May 05, 2020

Darius Carter greatly exceeded our expectations. Very personable, informative, and helpful in taking care of our needs. THANKS-D a job well done and appreciated More

by bellwa74
Recommend Dealer
Yes
Employees Worked With
Darius Carter
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2020

Good service, knowledgeable and found a problem which could cost future expenses if it wasn't addressed prior to problem problem being fixed. Lose bolts in radiator connection to transmission lines. Than More

by sltrain1331
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
April 30, 2020

Very smooth and easy transaction in difficult times Brian Hietsch was very quick to respond to several questions and pricing discussions via phone and email went very smoothly. When we did go to the dea More

by dwholl76
Recommend Dealer
Yes
Employees Worked With
Other Employees : I think it was Eric who did the sales/registration paperwork. Also very helpful with everything.
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