Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Phil Fitts Ford & Lincoln
New Castle, PA
1,233 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,233 reviews
May 20, 2020
My wife and I really thought Brian was fantastic. He made the car buying experience very enjoyable and easy. We were disappointed in the cleaning of the car made the car buying experience very enjoyable and easy. We were disappointed in the cleaning of the car More
by KLUTCHERED
Verified CustomerEmployees Worked With
May 20, 2020
HELPFULL, FRIENDLY , NICE The salesmen are friendly, nice and informative. I t was a wonderful experience I would use them again. The place was clean and social distancing was The salesmen are friendly, nice and informative. I t was a wonderful experience I would use them again. The place was clean and social distancing was in effect. More
by CINDYHILL52
Employees Worked With
May 19, 2020
Phil Fitts Ford has a good service department. The recall was fixed in a timely manner. The service personnel were friendly. Thumbs up! Thanks you was fixed in a timely manner. The service personnel were friendly. Thumbs up! Thanks you More
by MRLRICHSHS
May 19, 2020
Inspection Arrived before 0900 for my appointment. Car did not go in for service until at least 0915 or after. Other dealerships offer a free inspection if car Arrived before 0900 for my appointment. Car did not go in for service until at least 0915 or after. Other dealerships offer a free inspection if car was purchased at dealership. I was surprised when this was not the case at your facility. Thought service time was a little long. Everyone was very friendly and courteous. Probably will not make the drive again. More
by HEF114
May 19, 2020
Excellent as always Prompt, friendly service as always. Service appointment time was honored, shuttle run was convenient and the cost was minimal. Thank you Fitts team fo Prompt, friendly service as always. Service appointment time was honored, shuttle run was convenient and the cost was minimal. Thank you Fitts team for your great service! More
by TMAZZ1988
Employees Worked With
Kenny in service
May 19, 2020
Listeners, Trustworthy, Customer Needs First, Quick Everyone was very nice. They were really looking out for me and listen to every thing I wanted. Albee was awesome. I will return again. Everyone was very nice. They were really looking out for me and listen to every thing I wanted. Albee was awesome. I will return again. More
by sheilacain
Employees Worked With
Other Employees :
Don't remember names but the guy who worked to get the loan was funny. And the guy who did the paper was very good and I purchased the bumper to bumper coverage. It was a no brainier after listening to him.
May 15, 2020
Ken C in service is excellent. Work is timely, price is what’s quoted, wait is minimum both getting an appointment & for finishing the service. what’s quoted, wait is minimum both getting an appointment & for finishing the service. More
by chrisnbuck
Employees Worked With
Other Employees :
Ken Carter, Kevin Whitty
May 14, 2020
service From purchasing, to the body work and car inspection, I have nothing but good things to say about Phil Phitts Ford and all the great people that work From purchasing, to the body work and car inspection, I have nothing but good things to say about Phil Phitts Ford and all the great people that work there. More
by FISHING_FOOL_007
Employees Worked With
Other Employees :
Becki Davison, Kevin Whitty
May 12, 2020
excellent This the 5th vehicle I have purchased from Phil Fitts Ford/Lincoln. The last 4 have been leases. Brian Hietsch was my salesman and did an excellent This the 5th vehicle I have purchased from Phil Fitts Ford/Lincoln. The last 4 have been leases. Brian Hietsch was my salesman and did an excellent job explaining the features of my new vehicle. More
by zwing22
Employees Worked With
Other Employees :
Becki Davison, Kevin Whitty
May 12, 2020
Regular check up on my Ford Escape SUV. Highly regarded owner, Bill Fitts, likes to be out with his customers! He is more like a Friend, than the owner! Mike Hietsch, Brian Hietsch,Kevin Wh Highly regarded owner, Bill Fitts, likes to be out with his customers! He is more like a Friend, than the owner! Mike Hietsch, Brian Hietsch,Kevin Whitty and all of the others in the office and out in the service department are very kind and efficient! Also, very detailed. More
by dm4life
Employees Worked With
Other Employees :
Becki Davison, Kevin Whitty, Chris Dottle
