Phil Fitts Ford & Lincoln

Devious? Incompetent? Negligent? Lazy Whether their end goal is to convince you to purchase a new car, or if they are simply not capable of making repairs beyond an oil change and lightbul Whether their end goal is to convince you to purchase a new car, or if they are simply not capable of making repairs beyond an oil change and lightbulbs -they will not resolve serious issues, and then charge you money for calling you a liar. They'll insist they did their level best to "recreate your problem;" regardless of whether you have diagnosed the problem exactly or not -they'll treat you as ignorant, while checking simple checklist items a first year apprentice could utilize. They'll insist that because meteorological conditions don't exactly match the history of your issues, they can't find any issue, and that your vehicle is "operating normally." They'll charge you for idling your car for 4 hours, and then tell you that the only thing wrong was a light bulb on your license plate -one that was operating perfectly normally prior. If someone comes into your shop who is not ignorant, it behooves you to not treat them like the neighborhood soccer mom who can’t change a wiper. It would also be best to actually check the issues clearly listed, and not just annotate that you “couldn’t find any leaks.” This is particularly true if no leaks were mentioned as the problem. Whether the technicians are incompetent, negligent, or lazy; I cannot say. I can say they will not attempt to repair any issue that is not exceptionally simple. I don’t know if their goal was to try to steer me towards “your car is just too broken/high mileage/problematic, you should buy a new one from us,” or not –I cut them off at the pass and walked away. They are not an adequate or useful repair or service shop, and I cannot recommend them in any way. More

Rod and the rest of the staff at Phil Fits Ford were friendly, fair, and extremely helpful! I look forward to working with them again in the future. friendly, fair, and extremely helpful! I look forward to working with them again in the future. More

Boone replied to my search for a Nautilus with specific equipment and competitive price, in order to take advantage of 0% financing with $4k discount, x-plan and Customer Cash discounts, prior to expiratio equipment and competitive price, in order to take advantage of 0% financing with $4k discount, x-plan and Customer Cash discounts, prior to expiration at month A Boone put together the winning deal, which also involved a vehicle exchange with an Ohio dealer, on a vehicle I had considered previously, with other dealers. Boone, obtained management Pricing approval within an hour, and, we drove to Newcastle, to execute the paperwork, that same afternoon. The entire staff was cordial, responsive and Results Oriented ! The Nautilus was transferred and prepped the following day and delivered to my Home in North Canton, Ohio by 9:15AM the next morning. We Sincerely Appreciate Boone (stepping outside the box) and putting this Deal Together quickly, efficiently and professionally ! Boone “ Earned Our Business” Job Well Done ! More

Arrived 13 minutes late yet the service call took over 2 hours for an oil change and tire rotation Drivers side tire now reports under inflated and the pressure alarm is going off; put 20 lbs of air in hours for an oil change and tire rotation Drivers side tire now reports under inflated and the pressure alarm is going off; put 20 lbs of air in it...seems an odd coincidence that I’ve never had tore issues but do one day after having the shop look at it More

We had a great experience! We had a great experience buying a new truck here. The best sales experience we have ever encountered! Boone was amazing! What an asset to this establ We had a great experience buying a new truck here. The best sales experience we have ever encountered! Boone was amazing! What an asset to this establishment and Eric also. Thank you guys so much for making this easy for us and being genuinely friendly! More

Rear End Repair From the estimate to the repair and the final product, everything went smooth as silk. My insurance company initially set up repair with the other Ma From the estimate to the repair and the final product, everything went smooth as silk. My insurance company initially set up repair with the other Major Car Dealership in town. This Dealership did not call to schedule an estimate for 2 weeks and when they called, it was to tell me they would call in another few weeks to schedule a time for me to come in. After speaking with my insurance company about this, they called Phil Fitts Ford and Phil Fitts called back immediately and were available to take my vehicle that night!! It shows which "in town" Dealership cares about their customers!! They were easy to deal with and kept me updated on the status of my vehicle throughout completion. The work was flawless and my vehicle was thoroughly cleaned and immaculate when I picked it up. I would highly recommend the Body Shop at Phil Fitts Ford, New Castle. More

Bulb in right rear brake light needed replaced. Always able to resolve any issue with the vehicle. Always able to work in a timely appointment time for oil change, tire rotation or state inspection Always able to resolve any issue with the vehicle. Always able to work in a timely appointment time for oil change, tire rotation or state inspection etc. More

I’d like to give a shout out to Brian & Eric for the ease of buying my Lincoln MKZ. It was the most painless car buying process I have ever experienced. I’ll gladly send family & friends to see Brian for the of buying my Lincoln MKZ. It was the most painless car buying process I have ever experienced. I’ll gladly send family & friends to see Brian for their next ride! And I’ll be back for my next! More

My experience was amazing. Everyone was so friendly. Everyone at this dealership was friendly and accommodating from start to finish. All of my questions were anticipated and answered for me before I ev Everyone at this dealership was friendly and accommodating from start to finish. All of my questions were anticipated and answered for me before I even had to ask. Albee Mangino made my car buying experience fun and stress free. I always felt informed and confident in my purchase. I never even knew that I wanted to buy a Ford Edge until he had me drive one! I am happy he did, I love my new car. It has so many great features that I probably could not have figured out on my own, I was so grateful that Becki set up my Ford Pass App for me, she even took the time to go over every feature with me before I left the lot. To say my experience at this dealership was excellent is an understatement. I will definitely recommend Phil Fitts Ford to all of my friends and family and I will be back to purchase from them again. More

Kenny in service is awesome. Takes excellent care of my vehicles. Every one I’ve been in contact with @ this dealership are always fantastic. From sales representative, body services, front desk & all th vehicles. Every one I’ve been in contact with @ this dealership are always fantastic. From sales representative, body services, front desk & all the other behind the scene people I’ve had the privilege of speaking with. Thank you all for your time & effort. More