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Phil Fitts Ford & Lincoln

New Castle, PA

Overview
Employees
Reviews
4.8
1,173 Reviews
Phil Fitts Ford & Lincoln in New Castle, PA, also serving New Wilmington, Grove City, Hermitage, Mercer, and more! Is proud to be an automotive leader in our area. Since opening our doors, Phil Fitts Ford has kept a firm commitment to our customers to treat them as family! We offer a wide selection of vehicles and hope to make the car buying process as fun, quick, and as hassle free as possible. Check out our service center, parts center, and our auto body shop as well. Stop in to Phil Fitts Ford & Lincoln for all of your automotive needs!
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3250 Wilmington Road

New Castle, PA

16105

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Showing 1,173 reviews

December 21, 2021

One of the easiest times I’ve had buying a truck! The service was great and made everything work for me being out of state. Thank you very much! Travis Taylor More

by tltserviceproperties
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2021 -

Phil Fitts Ford & Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Congratulations on your new truck, Travis! Thank you from the Phil Fitts Family

Helpful
December 05, 2021

Great service. Nice staff. Got exactly what I wanted. Great service. Nice staff. Got exactly what I wanted. Really excited with the rebate given for waiting. More

by Tucker161
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Lord
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2021 -

Phil Fitts Ford & Lincoln responded

It's fantastic to hear that our staff provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership! Thank you from the Phil Fitts Family

Helpful
December 02, 2021

They were very friendly and got my truck in and out when they said they would have it done More

by philfrasso
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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Dec 02, 2021 -

Phil Fitts Ford & Lincoln responded

Phil, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin met your expectations. Thank you again for choosing Phil Fitts Ford & Lincoln, we look forward to having you as one of our valued customers for many more years to come! Thank you from the Phil Fitts Family

Helpful
November 29, 2021

Outstanding....work done right, on-time and for a fair price! Kenny always takes great care of me! More

by Jcournan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Carter and John Caffro, Kevin Whitty
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Nov 29, 2021 -

Phil Fitts Ford & Lincoln responded

We are very happy to hear Kenny provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you from the Phil Fitts Family

Helpful
November 25, 2021

Boone was phenomenal, he took the time to work with my wife and myself. Walked away with a sweet Ford Escape. Everything still works and looks good on it. Thanks again bud. More

by LetsGoooo
Recommend Dealer
Yes
Employees Worked With
Boone Lyons
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Nov 26, 2021 -

Phil Fitts Ford & Lincoln responded

Here at Phil Fitts Ford & Lincoln, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Boone, and it was a pleasure having you at the dealership. We appreciate your review! Thank you from the Phil Fitts Family

Helpful
November 19, 2021

They are so kind here and very helpful. They can schedule right away which is great More

by XHXSB3N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny, Kevin Whitty
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Nov 20, 2021 -

Phil Fitts Ford & Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you from the Phil Fitts Family

Helpful
November 13, 2021

Service was great. The entire team worked hard to resolve my issues, even with the difficulty getting parts. Would definitely recommend Phil Fitts Ford to anyone looking for a new car or needing service!! More

by sjjballison
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Whitty
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Helpful
November 12, 2021

I won’t ever buy another car off of someone else! Boone is my go-to. More

by Jensenmccue
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boone Lyons
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Helpful
November 12, 2021

Boone was very easy to talk with and made us comfortable through our sale. He took his time to answer any and all questions we had. and also followed up after the sale with help getting additional parts. More

by bulybear2006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boone Lyons
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Helpful
November 11, 2021

I have bought my last three vehicles from Boone and he has always worked hard to find me exactly what I wanted. Will continue to buy my cars from him. More

by angelamccue.2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Hietsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boone Lyons
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Helpful
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